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    #1

    DVD Creator - trial message after creation

    Hi,

    I bought DVD creator over the weekend after trialing it first and after tested it working with the 'dvdfab.com' watermark appearing in the top-right, I'm now creating the DVDs for a friend of the Olympic opening ceremony.

    However when the process finishes (I'm converting from a MKV file to a DVD9) it still says I'm in my trial period, and that it will expire in 30 days?? The watermark has finished and I've installed the key so its all registered now.

    Could you advise please, I have the following on lifetime:

    DVD Copy
    DVD Ripper
    Blu-ray Copy
    DVD Creator

    .. and for some reason (though I haven't selected to try it)

    Video Convertor - expires 29th August 2012.

    Thanks


    Dave
    Tags: None
    #2
    Dave

    Please check ?->About in DVDFab to see if your new Creator license actually registered correctly. It should show "Enabled" and "Never Expire". If it does not, redownload your key from the Member center at dvdfab.com and re-register it.
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

    Comment

      #3
      Originally posted by signals View Post
      Dave

      Please check ?->About in DVDFab to see if your new Creator license actually registered correctly. It should show "Enabled" and "Never Expire". If it does not, redownload your key from the Member center at dvdfab.com and re-register it.
      Yes it shows that OK but the message still shows up. Is it just because there is a trial of video convertor and even though I'm not using it, it is prompting each time ?

      Thanks


      Dave

      Comment

        #4
        It should not behave the way you describe if you are using Creator and your license shows as Enabled. I can't test it as I have a license for Converter also. If your DVD Creator license was in trial mode it would have a DVDFab logo watermark on the output video.
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
        Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

        Comment

          #5
          Originally posted by signals View Post
          It should not behave the way you describe if you are using Creator and your license shows as Enabled. I can't test it as I have a license for Converter also. If your DVD Creator license was in trial mode it would have a DVDFab logo watermark on the output video.
          Thanks, it doesn't have the DVDFab logo watermark on the output video anymore. Shall I just wait and see what happens when the trial for video convertor expires at the end of the month?

          Comment

            #6
            Originally posted by daveni View Post
            Could you advise please, I have the following on lifetime:

            DVD Copy
            DVD Ripper
            Blu-ray Copy
            DVD Creator

            .. and for some reason (though I haven't selected to try it)

            Video Convertor - expires 29th August 2012.

            Thanks


            Dave
            Hi daveni
            I may be wrong,but I believe that when you used the ripper option, that the Video converter option ran after the conversion, I think it is checked by default and I believe that it should not be.

            I had had this happen to me awhile back, while testing the ripper option I checked my purchased options and Video Converter was going to expire in 30 days.
            CBR929
            Last edited by CBR929; 08-02-2012, 11:50 PM. Reason: Added text
            Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.


            Setting Up ImgBurn and DVDFab to work together

            Tips for Posting DVDFab Logs in the Forum

            Comment

              #7
              Exactly the same thing is happening to me too.

              NOT a problem and I am NOT complaining, just letting you know it is happening to more than one person.

              My 30 day trial of DVD Creator expired and (as in my Help Please thread) I purchased DVD Creator for a Lifetime. When I open my DVD Fab it correctly shows as a Lifetime Licence for DVD Creator, and it works, NO logo embedded, but as reported on this thread it then comes up with your trial expires in 0 days.

              Comment

                #8
                Hi,

                I have reproduced the error, please wait a new build to fix the error. DVD Creator could be used normally.

                Wilson
                Last edited by Wilson.Wang; 08-06-2012, 03:36 AM.
                Please post your logs the default location is:
                For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
                For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
                Please use attachment button and attach your most recent, Internal log and post right here.
                If it's the burning issue, please also attach burn log.

                Thanks!

                Comment

                  #9
                  Thank you.............

                  Yes it is working okay, just has that message after you are finished okay.

                  Comment

                    #10
                    I have the same problem. Contacted support and they assumed i hadn't licensed it correctly allthough i have and it is showing up as registered etc.

                    It's certainly a bug in the software.

                    Comment

                      #11
                      See previous posts, it has been confirmed by the people at DVD Fab as an error and will be fixed in the next update.

                      If yours is like mine it still works okay, just get this incorrect message.

                      Comment

                        #12
                        Wilson,

                        Just an update, I hardly use DVD Creator however I had to today, still as before, YES it did the job okay, great quality DVD from an mp4 file, however still getting that silly message.

                        Best regards,

                        David H.

                        Comment

                          #13
                          Wilson,

                          Just for info, another month on and still getting that message after the rip, everything else IS working.

                          Comment

                            #14
                            Okay, it is NOT the end of the World, but after many months and several updates, still getting this message.

                            Otherwise DVD Creator working perfectly, thank you..........

                            Comment

                              #15
                              Me too. I just downloaded Fab 9 and although Blu-ray creator works great I still get the Splash logo on the top left of the screen, pluse the red words "Trial Version" on the screen when I'm encoding. ?? I do have lifetime use.

                              Help, Please

                              Comment

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