Is the DVDFab server down?

[Movies99]

Can back up DVDs but not Blu Rays. "Unknown error" shows when I try a Blu Ray. Just wondering if the server at your end is down preventing Blu Ray access?

[signals]

The server itself is up, but there may be a problem with the database drive. Checking. What error code does it show in the internal log?

[90312]

I'm getting the same error, I don't know if it is related to the server, if so it will be back soon. Just hang on a bit.

[Movies99]

Thanks. Message just says "unexpected error. Check if a newer version of program is available."

[signals]

It is a database problem, I have reported it. Try again in a few hours.

[Movies99]

VDFab 9.2.0.2 (2015/06/12 14:28:33)

0m 00.16s: Init Public log : enabled.
0m 00.16s: Init Private log : finish.
0m 00.16s: App info: 2015-6-10
0m 00.16s: App info: 9.2.0.2 9202 Official
0m 00.22s: Init CrashReportSettings : enabled.
0m 00.22s: Init DVDInfo_Log : enabled.
0m 00.22s: Init Qt_Log : disabled.
0m 01.42s: Profile Manager :: Begin Load Profile
0m 01.58s: Qt Translator file load success
0m 01.58s: App info: client type 2.
0m 01.60s: MobilePlay load: preload successful.
0m 01.67s: MobilePlay load: Load successful.
0m 01.67s: Init process: Transfer settings successful.
0m 01.68s: info: check logpath= C:/Users/Brian/Documents/DVDFab9/Log/
0m 01.80s: info: _check_gpu is running ...
0m 04.00s: info: check_gpu run successful
0m 04.01s: info: recommand= 8192, Shrink support= 1, enable= 0, cuda_cap= 0 , cpu_count= 2
0m 04.01s: GPU check: GPUAccelerate-12351
0m 04.01s: GPU check: GPUAccelerate setting-8192, 8248
0m 04.01s: GPU check: CUDA cap-0
0m 04.01s: GPU check: Support coreavc decode-0
0m 04.01s: GPU check: Lighting shrink status-1, 0
0m 04.01s: GPU check: Graphics info 1: NVIDIA GeForce 9200 : 9.18.13.1106 : 1.1
0m 04.02s: Init process: Load config successful.
0m 04.03s: Init process: Windows os type is 64bit System Windows 7.
0m 04.03s: Init process: command line in is
0m 05.71s: Reg check: Parse string: ( 2:8263532095 )( 11:8260762964 )( 20:8260762964 )( 60:8260762964 )( 1:0 )( OV:9202 )( BV:9197 )( S:98c1805d9612cf975226eea5029d4033 )
0m 05.74s: Reg check: Option check status-Local
0m 05.74s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:1 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 05.74s: App info: language type ENU.
0m 05.74s: App info: Install path C:/Program Files (x86)/DVDFab 9/
0m 05.74s: Reg check: Start get sys number.
0m 05.75s: Reg check: Serial number is: 00-26-2d-35-b0-9b
0m 05.75s: Reg check: Connect type is: 0
0m 05.76s: Export Blu-ray source information report : enabled
0m 06.24s: Init process: Init GPU settings successful.
0m 06.25s: connect plugin info : start.
0m 10.88s: Profile Manager :: End Load Profile
0m 14.55s: connect plugin info : 1:1
0m 14.97s: Reg check: Times of connecting error is: 0
0m 14.97s: Reg check: Parse string: ( S:9c31890a8a562258597ebf1da732688a
0m 14.99s: Reg check: Option check status-NewWork
0m 16.97s: Init preview: Begin init preview play engine.
0m 16.97s: Init preview: Begin init preview play engine(Internal).
0m 19.67s: Init preview: Init internal engine successful.
0m 20.74s: Burn engine: start init.
0m 20.75s: Burn engine: set log folder.
0m 20.75s: DVD: init read settings.
0m 20.75s: DVD: init write settings.
0m 20.75s: DVD: DVDInfo_SetDvdrBlocks size = 2201600
0m 20.75s: DVD: after DVDInfo_SetDvdrBlocks
0m 22.32s: DVD: after SetBurnEngine, Burn Type = 0
0m 22.32s: DVD: after init write settings.
0m 22.32s: DVD: finish init write settings.
0m 22.33s: BD: init read settings.
0m 22.33s: BD: init write settings.
0m 22.33s: bd set region A
0m 22.33s: Burn engine: config engine type-0 begin.
0m 22.33s: Burn engine: config engine type-0 end.
0m 22.33s: Burn engine: writer count 3.
0m 22.33s: Burn engine: 0- D:\ [HL-DT-ST DVDRAM GH60N UG00 (Scsi)].
0m 22.33s: Burn engine: 1- E:\ [TSSTcorp BDDVDW SE-506BB TS00 (Usb)].
0m 22.33s: Burn engine: 2- H:\ [HP DVD Writer 550t BH22 (Usb)].
0m 22.34s: Burn engine: end init.
0m 23.17s: Init process: Init setting page successful.
0m 23.17s: QtLog Mode = false
0m 23.17s: Show UI Step 2
0m 23.71s: Show UI Step 3
0m 23.71s: Start show MainUI.
0m 23.71s: UI manager: switch to Copy mode.
0m 25.45s: Init process: init main ui successful.
0m 26.01s: Plugin Info : 1 exits flag = false plugin path = C:/Program Files (x86)/DVDFab 9/Plugins\VideoDownload.xml
0m 26.28s: Init process: show main ui successful.
0m 26.28s: DriveX msg: Init driveX D with I/O mode: 0
0m 26.29s: DriveX msg: Init driveX E with I/O mode: 0
0m 26.29s: DriveX msg: Init driveX H with I/O mode: 0
0m 26.36s: opening drive E
0m 26.37s: opened i/o
0m 26.37s: got media type 15
0m 30.42s: got max lba 20880575
0m 32.25s: got disc type 20
0m 32.25s: type Blu-ray BDMV
0m 32.25s: volume label Taken 3
0m 32.25s: DriveX msg: add media in driveX E.
0m 32.26s: DriveX msg: send open media msg to thread for driveX E.
0m 34.06s: opening drive D
0m 34.12s: opened i/o
0m 34.15s: Source managerpen source flag:1,1,1,1,1
0m 34.15s: opening drive E
0m 34.15s: opened i/o
0m 34.16s: got media type 15
0m 38.77s: got max lba 20880575
0m 42.58s: got disc type 20
0m 42.59s: type Blu-ray BDMV
0m 42.59s: volume label Taken 3
0m 42.59s: Source managerpen source flag:1,1,1,1,1
0m 42.59s: opening drive H
0m 42.67s: opened i/o
0m 42.69s: Source managerpen source flag:1,1,1,1,1
0m 42.69s: Source managerpen source flag:1,1,1,1,1
0m 42.69s: Source manager: add source id 0.
0m 42.70s: bd set region ?
0m 42.70s: Source open statusVD Yes, 2231-10-11
0m 42.70s: Source open status:BD Yes, 2231-10-11
0m 42.70s: bd set region A
0m 42.70s: opening drive E
0m 42.70s: opened i/o
0m 43.26s: got max lba 20880575
0m 46.94s: got disc type 20
0m 46.94s: internal path E:/BDMV/
0m 50.06s: aacs 1 bd+ 1
0m 50.36s: got bdmv
0m 51.09s: movie name: taken 3
0m 51.11s: got agid 0
0m 51.18s: sent host cert chal
0m 51.18s: got drive cert chal
0m 51.18s: BEC 1
0m 51.18s: DRIVE_VENDOR 0x0182
0m 51.27s: got drive key
0m 51.27s: got host key signature
0m 51.28s: verified drive signature
0m 51.28s: verified host signature
0m 51.37s: sent host signature and key point
0m 51.37s: got bus key
0m 51.58s: got volume id
0m 51.58s: got volume id mac
0m 51.58s: volume id is correct
0m 51.58s: got vid
0m 51.84s: blu-ray 7DABB8F51FED79C86332BF59318AAAAC7AA2B6FF
0m 52.48s: cert BEE=0x80 same
1m 13.65s: mk exception
1m 13.65s: failed to open 306
1m 26.95s: Source manager: open failed, delete source id 0.
1m 26.98s: Source managerpen source flag:1,1,1,1,1
1m 32.03s: DriveX msg: remove media in driveX E.
1m 32.04s: Source managerpen source flag:1,1,1,1,1
1m 50.82s: Source manager: select video files for open.
1m 50.83s: opening iso C:/Users/Brian/Desktop/ISO Files/ENTOURAGE_S5_D3.iso
1m 50.86s: got media type 4
1m 50.89s: got max lba 3927986
1m 50.89s: got disc type 10
1m 50.89s: type DVD-VIDEO
1m 50.89s: volume label ENTOURAGE_S5_D3
1m 50.90s: Source manager: add source id 1.
1m 50.92s: Source open statusVD Yes, 2231-10-11
1m 50.92s: Source open status:BD Yes, 2231-10-11
1m 50.92s: internal path \:/VIDEO_TS/
1m 50.93s: got copyright 0 0
1m 50.99s: got udf/iso
1m 51.82s: got discinfo
1m 51.83s: pathplayer enabled
1m 52.57s: button: vts_1 menu_1 pgc_1 cell_2 start_4789 end_18459 sector_4974 count_3
1m 52.61s: button: vts_1 menu_1 pgc_2 cell_2 start_34631 end_34710 sector_34631 count_6
1m 52.65s: button: vts_1 menu_1 pgc_3 cell_1 start_34711 end_34794 sector_34711 count_4
1m 54.33s: button: vts_1 menu_1 pgc_3 cell_2 start_34795 end_34883 sector_34795 count_4
1m 56.37s: button: vts_1 menu_1 pgc_3 cell_3 start_34884 end_34975 sector_34884 count_5
1m 57.79s: button: vts_1 menu_1 pgc_3 cell_4 start_34976 end_35068 sector_34976 count_5
1m 59.24s: button: vts_1 menu_1 pgc_1 cell_3 start_18460 end_33474 sector_18633 count_3
1m 59.38s: button: vts_1 menu_1 pgc_4 cell_2 start_36228 end_36306 sector_36228 count_4
1m 59.44s: button: vts_1 menu_1 pgc_9 cell_1 start_37534 end_37616 sector_37534 count_14
1m 59.47s: button: vts_1 menu_1 pgc_9 cell_3 start_37693 end_37775 sector_37693 count_3
1m 59.71s: button: vts_1 menu_1 pgc_9 cell_4 start_37776 end_37858 sector_37776 count_3
1m 59.99s: button: vts_1 menu_1 pgc_9 cell_5 start_37859 end_37941 sector_37859 count_3
2m 00.29s: button: vts_1 menu_1 pgc_9 cell_6 start_37942 end_38023 sector_37942 count_3
2m 00.58s: button: vts_1 menu_1 pgc_9 cell_7 start_38024 end_38104 sector_38024 count_3
2m 00.86s: button: vts_1 menu_1 pgc_9 cell_8 start_38105 end_38187 sector_38105 count_3
2m 01.12s: button: vts_1 menu_1 pgc_9 cell_9 start_38188 end_38271 sector_38188 count_3
2m 01.44s: button: vts_1 menu_1 pgc_9 cell_10 start_38272 end_38354 sector_38272 count_3
2m 01.76s: button: vts_1 menu_1 pgc_9 cell_2 start_37617 end_37692 sector_37617 count_4
2m 03.07s: button: vts_1 menu_1 pgc_10 cell_1 start_38355 end_38437 sector_38355 count_6
2m 03.24s: button: vts_1 menu_1 pgc_5 cell_2 start_37467 end_37533 sector_37467 count_9
2m 08.66s: got dvdinfo
2m 08.67s: opened dvd
2m 08.73s: DriveX msg: adding media in driveX H.
2m 08.73s: Source managerpen source flag:1,1,1,0,1
2m 09.43s: Source manager: open successful.
2m 09.45s: Work manager: create DVD writedata work 0 with source 1 and uiinfo 0.
2m 09.55s: Source managerpen source flag:1,1,1,1,1
2m 13.38s: UILog:OnMsgToolbar_Start
2m 13.39s: UILog:Msg Start : ready start
2m 13.39s: UILog:Msg Start : start test run work
2m 13.40s: UILog:right button to null, work falg = -1
2m 13.53s: UILog:Msg Start : run work
2m 13.53s: UILog:Run current Work.
2m 13.53s: UILog:Begin work copy or converter.
2m 13.53s: UILog:start running at thread.
2m 13.54s: UILog:return flag at start running at thread ok.
2m 21.21s: opening drive H
2m 21.59s: opened i/o
2m 21.60s: got media type 14
2m 21.62s: got max lba 0
2m 21.62s: DriveX msg: media open(false) failed in driveX H.
2m 24.24s: Burn data size is: 7671
2m 24.25s: Burn disc space is: 8152
2m 24.59s: UILog:MsgWork:WorkStatus_Start
2m 24.61s: burn iso C:\Users\Brian\Desktop\ISO Files\ENTOURAGE_S5_D3.iso with VSO
14m 22.31s: DriveX msg: remove media in driveX H.
14m 23.78s: Source managerpen source flag:1,0,1,1,1
14m 40.68s: DriveX msg: adding media in driveX H.
14m 40.69s: Source managerpen source flag:1,0,1,1,1
14m 53.16s: opening drive H
14m 53.28s: opened i/o
14m 53.28s: got media type 14
14m 53.30s: got max lba 0
14m 53.30s: DriveX msg: media open(false) failed in driveX H.
14m 53.90s: Burn data size is: 7671
14m 53.91s: Burn disc space is: 8152
14m 54.37s: burn iso C:\Users\Brian\Desktop\ISO Files\ENTOURAGE_S5_D3.iso with VSO
39m 11.91s: DriveX msg: remove media in driveX H.
39m 12.98s: Source managerpen source flag:1,0,1,1,1
39m 13.00s: UILog:MsgWork:current work finish : 3
39m 13.01s: connect 0 : start.
39m 13.26s: connect 0 : 1:1
39m 25.80s: UILog:OnMsgToolbar_BurnFinish
39m 25.80s: UILog:MsgWork:current work finish : 3
39m 25.81s: UILog:Run Work to end.
39m 27.96s: Source managerpen source flag:1,1,1,1,1
39m 31.30s: Source managerpen source flag:1,1,1,1,1
40m 02.81s: opening drive E
40m 02.91s: opened i/o
40m 02.92s: got media type 15
40m 03.51s: got max lba 20880575
40m 22.94s: got disc type 20
40m 22.95s: type Blu-ray BDMV
40m 22.95s: volume label Taken 3
40m 22.95s: DriveX msg: add media in driveX E.
40m 22.96s: DriveX msg: send open media msg to thread for driveX E.
40m 22.96s: Source managerpen source flag:1,1,1,1,1
40m 22.96s: Source manager: add source id 2.
40m 22.98s: bd set region ?
40m 22.98s: Source open statusVD Yes, 2231-10-11
40m 22.99s: Source open status:BD Yes, 2231-10-11
40m 22.99s: bd set region A
40m 22.99s: opening drive E
40m 22.99s: opened i/o
40m 23.58s: got max lba 20880575
40m 31.69s: got disc type 20
40m 31.70s: internal path E:/BDMV/
40m 34.97s: aacs 1 bd+ 1
40m 35.27s: got bdmv
40m 36.02s: movie name: taken 3
40m 36.04s: got agid 0
40m 36.11s: sent host cert chal
40m 36.11s: got drive cert chal
40m 36.12s: BEC 1
40m 36.12s: DRIVE_VENDOR 0x0182
40m 36.21s: got drive key
40m 36.21s: got host key signature
40m 36.22s: verified drive signature
40m 36.22s: verified host signature
40m 36.31s: sent host signature and key point
40m 36.32s: got bus key
40m 36.51s: got volume id
40m 36.51s: got volume id mac
40m 36.51s: volume id is correct
40m 36.52s: got vid
40m 36.78s: blu-ray 7DABB8F51FED79C86332BF59318AAAAC7AA2B6FF
40m 37.41s: cert BEE=0x80 same
40m 58.61s: mk exception
40m 58.63s: failed to open 306
41m 12.58s: Source manager: open failed, delete source id 2.
41m 12.91s: DriveX msg: remove media in driveX E.
41m 12.91s: Source managerpen source flag:1,1,1,1,1

[90312]

Same error we all get, wait a few hours and try again.

[orangecrush]

an unknown error occured

Can back up DVDs but not Blu Rays. "Unknown error" shows when I try a Blu Ray. Just wondering if the server at your end is down preventing Blu Ray access?

only applied to Blu-ray access not dvd.

[90312]

DVD works fine.

[Movies99]

As I said.

[90312]

Blu-Ray is fixed now.

[Movies99]

Many thanks.

[guy---g]

ERrror

C"mon guys

get this running

Unknown error with blu ray

[signals]

It IS working. Check your internet connection.