v10.0.4.0 Unknown Error

[jgw]

Getting this on any disc, even those previously done successfully.

[3dman]

I just tested a new release American mummy and it worked in versions 9&10 so try it again maybe they still need more work on the server for all titles.

[jgw]

I tried The Book Of Life and 99 Homes, both of which worked yesterday.

Both give an unknown error today.

[october262]

Did you try checking your Antivirus software / firewall Software
to see if they are blocking dvdfab from connecting to the Internet.

[jgw]

I just did the update to 10.0.4.0 and no problems doing that. My antivirus arrangement hasn't changed in ages.

Clearly that's not the problem.

As well, Unknown Error simply smacks of a programmer who had no clue how to handle an error. We expect a bit more professionalism from DVDFAB with all the versions it has gone through.

[Chameleon]

I just did the update to 10.0.4.0 and no problems doing that. My antivirus arrangement hasn't changed in ages.

Clearly that's not the problem.

As well, Unknown Error simply smacks of a programmer who had no clue how to handle an error. We expect a bit more professionalism from DVDFAB with all the versions it has gone through.

I havent heard of anyone else getting this error, and if it was wide spread, the board would be lit up like a Christmas Tree, why dont you tell us what the error is so we can help you.

[jgw]

I havent heard of anyone else getting this error, and if it was wide spread, the board would be lit up like a Christmas Tree, why dont you tell us what the error is so we can help you.

Good point. Other than Unknown Error, what else should I publish to figure this out?

[october262]

Good point. Other than Unknown Error, what else should I publish to figure this out?

Posting the dvdfab internal log files can help.
It also may have something to do with the server having issues.
Some are still being resolved.

[jgw]

Posting the dvdfab internal log files can help.
It also may have something to do with the server having issues.
Some are still being resolved.

OK, here's dvdfab_internal.log for the most recent attempt:

DVDFab 10.0.4.0 (2017/05/26 17:08:53)

0m 00.09s: Init Public log: enabled.
0m 00.09s: Init Private log: finish.
0m 00.09s: App info: 2017-5-24
0m 00.09s: App info: 10.0.4.0 10040 Official
0m 00.14s: Init CrashReportSettings: enabled.
0m 00.15s: Init DVDInfo_Log: enabled.
0m 00.15s: app args: count 1,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,
0m 00.15s: Init Qt_Log: disabled.
0m 01.09s: Decrypt: SetCanDecryptBlurayDisc 1
0m 01.09s: Decrypt: SetCanDecryptDVDDisc 1
0m 01.78s: Profile Manager :: Begin Load Profile
0m 01.93s: SUCCEED: IServerService WebServer Init succeed.
0m 02.17s: SUCCEED: IServerService MediaLibrary Init succeed.
0m 02.53s: Qt Translator file load success
0m 02.53s: App info: client type 22.
0m 02.54s: MobilePlay load: preload successful.
0m 02.59s: MobilePlay load: Load successful.
0m 02.60s: set code page: .0
0m 02.60s: Init process: Transfer settings successful.
0m 02.60s: info: check logpath= C:/Users/admin/Documents/DVDFab10/Log/
0m 02.71s: info: _check_gpu is running ...
0m 03.39s: info: check_gpu run successful
0m 03.39s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 8
0m 03.39s: GPU check: GPUAccelerate-0X7
0m 03.39s: GPU check: GPUAccelerate setting-0X0, 0X0
0m 03.39s: GPU check: CUDA cap-0X0
0m 03.41s: GPU check: Support coreavc decode-0
0m 03.41s: GPU check: Lighting shrink status-0, 0
0m 03.41s: GPU check: Graphics info 1: AMD Radeon(TM) R5 340X : 21.19.137.514 :
0m 03.41s: GPU check: Graphics info 2: AMD Radeon(TM) R5 340X : 21.19.137.514 :
0m 03.42s: Init process: Load config successful.
0m 03.42s: Init process: Windows os type is 64bit System Windows 10 Build 14393.
0m 03.42s: Init process: command line in is
0m 03.72s: Profile Manager :: End Load Profile
0m 03.91s: Reg check: Parse string: ( 2:12288868623 )( 20:12288868623 )( 200:8260762964 )( OV:10040 )( BV:10038 )( S:6ec35118ddf83ab47079d5dcf9609876 )
0m 03.94s: Reg check: Option check status-Local
0m 03.94s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-( DVD Cinavia Removal:1:0 )-( Blu-ray Cinavia Removal:1:0 )-( DRM Removal:1:0 )-
0m 03.94s: App info: language type ENU.
0m 03.95s: App info: Install path C:/Program Files (x86)/DVDFab 10/
0m 03.95s: Init process: Set account info to DriveX.
0m 03.95s: Export Blu-ray source information report: enabled
0m 04.05s: Init process: Init GPU settings successful.
0m 04.06s: connect plugin info: start.
0m 04.19s: Reg check: Times of cinavia connecting error is: 0
0m 04.20s: Reg check: Start get sys number.
0m 04.20s: Reg check: Serial number is: f4-8e-38-bb-24-b0
0m 04.20s: Reg check: Connect type is: 0
0m 04.58s: Reg check: Times of connecting error is: 0
0m 04.58s: Reg check: Parse string: ( S:f8566f0e2113e6ff358728bf8fc8ed45
0m 04.58s: Reg check: Option check status-NewWork
0m 04.74s: connect plugin info: 1:1
0m 07.94s: Burn engine: start init.
0m 07.94s: Burn engine: set log folder.
0m 07.94s: DVD: init read settings.
0m 07.95s: DVD: init write settings.
0m 08.62s: BD: init read settings.
0m 08.62s: BD: init write settings.
0m 08.63s: bd set region A
0m 08.63s: Burn engine: config engine type-0 begin.
0m 08.63s: Burn engine: config engine type-0 end.
0m 08.63s: Burn engine: writer count 1.
0m 08.64s: Burn engine: 0- D:\ [MATSHITA BD-CMB UJ152 1.50 (Scsi)].
0m 08.64s: Burn engine: end init.
0m 09.17s: Init process: Init setting page successful.
0m 09.18s: QtLog Mode = false
0m 09.58s: Start show MainUI.
0m 09.58s: dpi scale: x scale 1.000000
0m 09.58s: dpi scale: y scale 1.000000
0m 10.15s: Init process: init main ui successful.
0m 10.20s: UI manager: switch to Copy mode.
0m 10.21s: Init process: show main ui successful.
0m 10.22s: DriveX msg: Init driveX D with I/O mode: 0
0m 10.23s: opening drive D
0m 10.23s: opened i/o
0m 10.23s: got media type 15
0m 10.34s: scene data: delete file C:/Users/admin/Documents/DVDFab10/SceneData/382fd985-3958-440d-b090-dd028e254094.SceneData.xml result=1
0m 10.35s: scene data: delete dir C:/Users/admin/Documents/DVDFab10/SceneData/382fd985-3958-440d-b090-dd028e254094 result=0
0m 10.35s: Cinavia Version : 1.261.2.29
0m 11.97s: got max lba 20569279
0m 13.84s: got disc type 20
0m 15.37s: type Blu-ray BDMV
0m 15.37s: volume label THE_BOOK_OF_LIFE
0m 15.39s: DriveX msg: media open(false) sucess in driveX D.
0m 15.39s: DriveX msg: add media success in driveX D.
0m 15.39s: DriveX msg: send open media msg to thread for driveX D.
0m 15.39s: opening drive D
0m 15.40s: opened i/o
0m 15.40s: got media type 15
0m 15.83s: got max lba 20569279
0m 17.70s: got disc type 20
0m 17.70s: type Blu-ray BDMV
0m 17.70s: volume label THE_BOOK_OF_LIFE
0m 17.72s: Source manager: open source flag:1,0,1,1,1
0m 17.73s: Source manager: add source id 0.
0m 17.73s: bd set region ?
0m 17.75s: Source open statusVD Yes, 2231-10-11
0m 17.75s: Source open status:BD Yes, 2231-10-11
0m 17.75s: bd set region A
0m 18.02s: internal path D:/BDMV/
0m 18.94s: aacs 1 bd+ 1
0m 22.42s: got bdmv
0m 22.42s: got agid 3
0m 22.50s: sent host cert chal
0m 22.50s: got drive cert chal
0m 22.50s: BEC 1
0m 22.52s: DRIVE_VENDOR 0x0001
0m 22.60s: got drive key
0m 23.71s: got host key signature
0m 23.71s: verified drive signature
0m 23.71s: verified host signature
0m 23.83s: sent host signature and key point
0m 23.83s: got bus key
0m 23.83s: got volume id
0m 23.83s: got volume id mac
0m 23.85s: volume id is correct
0m 23.85s: got vid
0m 23.99s: blu-ray F9457279F675171AA2146F5AAB363CAD9340AC72
0m 24.58s: cert BEE=0x80 same
0m 24.72s: ff error: 0
0m 24.72s: failed to open 306
0m 52.00s: Source manager: open failed, delete source id 0.
0m 52.02s: Source manager: open source flag:1,0,1,1,1
0m 52.02s: Source manager: open source flag:1,0,1,1,1

[Chameleon]

0m 24.72s:
failed to open 306
0m 52.00s: Source manager: open failed, delete source id 0.
0m 52.02s: Source manager: open source flag:1,0,1,1,1
0m 52.02s: Source manager: open source flag:1,0,1,1,1

This is most likely a problem with your internet or a problem with Fabs servers. Try again.

[jgw]

This is most likely a problem with your internet or a problem with Fabs servers. Try again.

My Internet works fine.

I've tried to run this all day with the same error.

How does one fix Fab's servers? Is anyone home there?

[MovieCollctr]

My internet works fine as well so its obviously a problem with Fab's servers.

I wonder why its taking so long to correct it??

The same exact movies that worked a few days ago are now coming up with that Unknown Error message.
And just like JGW, I also did the update to 10.0.4.0.

How many more days will it take to fix this??

[jgw]

Others are seeing this problem too. In the similar 10.0.3.9 thread, emarcade is having the same problem.

[signals]

Staff in several countries are working on this today. If you experience this, attach the full dvdfab_internal log file to your post.

[jgw]

Staff in several countries are working on this today, for now the best advice if you experience it is to wait a few minutes and try again. Attach a DVDFab internal log file session if you post again.

I don't see the point of your advice to "wait a few minutes and try again". I've tried the titles "The Book Of Life" and "99 Homes" at least 20 times over the last 48 hours and it has not ever worked. Log files are identical to that posted previously. How is waiting a few minutes going to fix that?

Also, the titles "The Lady in the van" and "The Night Before" have been tried as well. Same "unknown Error" and same log files.