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    have sound on no picture

    my problem is i the last few updates including 7080 i have sound on no picture on bluray main film on a bd5 until i press next chapter then the pcture is there for a second
    it was never lile this before can you help
    sillus229
    Last edited by sillus229; 07-15-2010, 08:00 AM. Reason: forgot to put in blu ray

    #2
    Help Us Help You


    If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

    First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

    DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

    C:\Documents and Settings\your username\My Documents\DVDFab\Log

    The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.

    dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

    dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

    dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

    dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

    Other Information:

    Depending on the nature of the problem, it can help to know:
    If this happens with all discs or just one
    Your operating system/CPU/memory configuration
    If you are using external hard drives or optical drives
    If you have made any recent changes to your OS or system hardware
    If you have other DVD or BD software installed, particularly if recently added.

    Posts with all the requested information will be answered first.

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      #3
      This may be a player issue. Have you tried letting it play for a few minutes to see if the video appears?
      Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
      Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

      Comment


        #4
        Originally posted by sillus229 View Post
        my problem is i the last few updates including 7080 i have sound on no picture on bluray main film on a bd5 until i press next chapter then the pcture is there for a second
        it was never lile this before can you help
        sillus229
        Use this player and feel the difference:
        sigpic

        Please post your logs the default location is:

        For Win7 C:\Users\User Name\My Documents\DVDFab\Log
        For Vista C:\Users\User Name\Documents\DVDFab\Log
        For XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
        Please use attachment button and attach your most recent, Internal log and post right here.

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