"Must connect to internet to play this dvd" error

[jeffncris]

Hey guys,
trying to copy Apollo 13 Blu-ray to DVD. During disc scan, I get the error "Must connect to internet to play this dvd", configure your firewall to allow DVD Fab to connect to the internet. So I did, using latest version of windows firewall. Still gives me this error every time it scans the disc.

Any suggestions?

Thanks in advance,

jeffncris

[AGJ]

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

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Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
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If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

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[signals]

DVDFab requires internet access to decrypt Blu-rays. Please check your firewall again and check your settings in DVDFab Common Settings->Network.

[jeffncris]

Wow. Thanks. I haven't been yelled at like that since I was about 2 years old. Consider me educated.

jeffncris

[Complication]

Wow. Thanks. I haven't been yelled at like that since I was about 2 years old. Consider me educated.

I think you are inferring something that is not there. Yelling would have been in ALL CAPS.

People here are not able to sit in front of your PC and check things so they have given you the best advice possible given your description.

EDIT: Oh, and AGJ's post is a form letter of sorts that he pastes in rather than type for the millionth time that you should have included the logs for proper help.