Process works but DVD doesnt play

[yamaha1]

i have used dvdfab since 4 or 5 and never had any issues. a couple months ago i went to watch a movie copied on dvdfab and nothing happened. it went through the whole process and didnt have any issues. when i put the dvd in my PS3 as usual, it didnt even recognize the dvd and and when i put the disc back through dvdfab it also didnt recognize it as having any media on it. i have uninstalled it thinking there maybe some sort of problem that a re-installation of the program might fix but i keep having the same issue. when i look at the disk it has obvious content burned on it, but shows as a blank disk in anything i try to watch it on. what do i do?

[AGJ]

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
If you are using external hard drives or optical drives
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

Posts with all the requested information will be answered first.

[yamaha1]

im using the internal drive like i always have and have done nothing new to the system. there are no error codes. everything appears to work normally like it always has but the disks dont play and are not recognized?

[yamaha1]

also, this is a full disc dvd copy.

[AGJ]

why is it so hard to post log files. Post most recent log files listed below

Help Us Help You

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…�). Time stamped, most recent at the bottom.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

[CBR929]

Hi yamaha1

I suggest if you want more help please post your logs as requested...
If I have to take a guess as to what your problem may be it would have to be poor media, but that is just a guess without logs.

CBR929

[yamaha1]

here are the logs

2010-11-24 20:48:16 ---- ******************** Log session stop 24-Nov 20:48:16.438 PID 5040********************
2010-11-24 20:48:10 Info Parsing disc ...
2010-11-24 20:47:43 Info No disc in drive.
2010-10-21 16:59:29 Info Disc ejected by user while parsing.
2010-10-21 16:59:29 Info Parsing disc ...
2010-10-20 22:58:50 Info WRITE SUCCESS: Disc written
2010-10-20 22:58:50 Info Finalization Time 00:01:25 - Total completion time 00:25:47
2010-10-20 22:57:25 Info Write finished in 00:24:22 - Finalization start here. Avg. burn rate 4.32
2010-10-20 22:33:22 Info Lead-in burning time (mS) 19406
2010-10-20 22:33:02 Info Write started 3889760 sectors to write
2010-10-20 22:33:02 Info Init success: DVD+R Dual Layer
2010-10-20 22:33:02 Info Init DVD+R Dual Layer: Layer change set to LBA 1944896 (3.71 Gb.)
2010-10-20 22:32:44 Info Writing speed requested x6.0, effective x6.0
2010-10-20 22:32:44 Info layer break set by filesystem builder at 0
2010-10-20 22:32:44 Info Available write speed: 6x ,4x ,2.4x
2010-10-20 22:32:44 Info Media ID: CMC MAG-D03-40
2010-10-20 22:32:44 Info Media type: Dual Layer DVD+R
2010-10-20 22:32:44 Info DMA is not available on this bus type
2010-10-20 22:32:43 Info Scanned files #23, folder #2 - total size 7965073408 b. (7.42 Gb.)
2010-10-20 22:32:43 Info Inserted media type : DL DVD+R
2010-10-20 22:32:43 Info Write started
2010-10-20 22:32:42 Info Writable disc DL DVD+R inserted. Ready to write
2010-10-20 22:32:15 Info Parsing disc ...
2010-10-20 21:58:51 Info Disc (DVD-ROM) not emtpy.
2010-10-20 21:58:49 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2010-10-20 21:58:49 Info Drive has Serial ATA physical interface
2010-10-20 21:58:49 Info New Drive selected : 3:0:0 - TSSTcorp CDDVDW TS-L633L 0500 [E] (Ide)
2010-10-20 21:52:58 Info Current Drive selected : 3:0:0 - TSSTcorp CDDVDW TS-L633L 0500 [E] (Ide)
2010-10-20 21:52:58 Info Using Advanced SPTI interface
2010-10-20 21:52:58 Info System default language : English (United States)
2010-10-20 21:52:58 Info User default language : English (United States)
2010-10-20 21:52:58 Info DLL Version : 4.0.11.473
2010-10-20 21:52:58 Info DLL : C:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2010-10-20 21:52:58 Info Version : 8, 0, 0, 5
2010-10-20 21:52:58 Info ExeName : C:\Program Files (x86)\DVDFab 8\DVDFab.exe
2010-10-20 21:52:58 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2010-10-20 21:52:58 ---- ******************** Log session start 20-Oct 21:52:58.266 PID 5040********************


2010-09-20 09:53:16 ---- ******************** Log session stop 20-Sep 09:53:16.818 PID 7040********************
2010-09-20 09:52:55 Info Disc (DVD-ROM) not emtpy.
2010-09-20 09:52:38 Info Parsing disc ...
2010-09-20 09:52:08 Info Poor quality disc detected or drive error.
2010-09-20 09:41:24 Info WRITE SUCCESS: Disc written
2010-09-20 09:41:24 Info Finalization Time 00:01:27 - Total completion time 00:26:27
2010-09-20 09:39:56 Info Write finished in 00:24:59 - Finalization start here. Avg. burn rate 4.39
2010-09-20 09:15:16 Info Lead-in burning time (mS) 19466
2010-09-20 09:14:56 Info Write started 4049968 sectors to write
2010-09-20 09:14:56 Info Init success: DVD+R Dual Layer
2010-09-20 09:14:56 Info Init DVD+R Dual Layer: Layer change set to LBA 2024992 (3.86 Gb.)
2010-09-20 09:14:38 Info Writing speed requested x6.0, effective x6.0
2010-09-20 09:14:38 Info layer break set by filesystem builder at 0
2010-09-20 09:14:38 Info Available write speed: 6x ,4x ,2.4x
2010-09-20 09:14:38 Info Media ID: CMC MAG-D03-40
2010-09-20 09:14:38 Info Media type: Dual Layer DVD+R
2010-09-20 09:14:38 Info DMA is not available on this bus type
2010-09-20 09:14:37 Info Scanned files #26, folder #2 - total size 8293175296 b. (7.72 Gb.)
2010-09-20 09:14:37 Info Inserted media type : DL DVD+R
2010-09-20 09:14:37 Info Write started
2010-09-20 09:14:34 Info Writable disc DL DVD+R inserted. Ready to write
2010-09-20 09:14:10 Info Parsing disc ...
2010-09-20 08:39:15 Info Disc (DVD-ROM) not emtpy.
2010-09-20 08:39:12 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2010-09-20 08:39:12 Info Drive has Serial ATA physical interface
2010-09-20 08:39:12 Info New Drive selected : 3:0:0 - TSSTcorp CDDVDW TS-L633L 0500 [E] (Ide)
2010-09-20 08:37:53 Info Current Drive selected : 3:0:0 - TSSTcorp CDDVDW TS-L633L 0500 [E] (Ide)
2010-09-20 08:37:53 Info Using Advanced SPTI interface
2010-09-20 08:37:53 Info System default language : English (United States)
2010-09-20 08:37:53 Info User default language : English (United States)
2010-09-20 08:37:53 Info DLL Version : 4.0.11.473
2010-09-20 08:37:53 Info DLL : C:\Program Files (x86)\DVDFab 7\vso_hwe.dll
2010-09-20 08:37:53 Info Version : 7, 0, 9, 3
2010-09-20 08:37:53 Info ExeName : C:\Program Files (x86)\DVDFab 7\DVDFab.exe
2010-09-20 08:37:53 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2010-09-20 08:37:53 ---- ******************** Log session start 20-Sep 08:37:53.455 PID 7040********************

[yamaha1]

internal logs

Admin. note: deleted old logs. These are not related to the current problem. The newest burn logs are at the top of the file, The newest internal logs are at the bottom.
--
-Reno Breschi

[yamaha1]

its very frustrating as everything is working like it normally has but now movies just dont play.

[CBR929]

Hi yamaha1

My Guess was right on 2010-09-20 09:14:38 Info Media ID: CMC MAG-D03-40 also your burn speed 2010-10-20 22:32:44 Info Available write speed: 6x ,4x ,2.4x , 2010-10-20 22:32:44 Info Writing speed requested x6.0, effective x6.0

Consider picking up some Verbatim dual layer disc if doing dual layer burning, or Taiyo Yuden or Verbatim for single layer burning.

I have had this same issue you are having a couple weeks ago with Transformers 1, and when I had got the media Id it was the same CMC MAG garbage, so I just copied it again but this time on a Verbatim disc and do not plan on having this problem again as I now know the difference between quality media and garbage media "buying the cheapest you can buy"

Hope this helps
CBR929

[signals]

Also this:

2010-09-20 09:52:08 Info Poor quality disc detected or drive error.

It is also possible that the laser lens in the drive is dirty.

[yamaha1]

thanks. ill give the new media a try and see what happens. happy bird day!