dvdfab update crashes looking for server

[mrbasilbrush]

hi
please help everytime i try to start the dvd fab after downloading the update it crashes when saying looking for server.
9.0.2.0

[mrbasilbrush]

hi
please help everytime i try to start the dvd fab after downloading the update it crashes when saying looking for server.
9.0.2.0

it always been fine until this latest update but now it won't work at all, i've tried 9.0.1.8 beta and the new 9.0.2.0

[mrbasilbrush]

crash

it always been fine until this latest update but now it won't work at all, i've tried 9.0.1.8 beta and the new 9.0.2.0

its windows xp sp3 all up to date

[mrbasilbrush]

help

its windows xp sp3 all up to date

can anybody help or do you just pay money and have worthless software.... nobody has tried to help me at all i have filled out loads of reports ....nothing back...i posted on this forum hours and hours ago and not one reply. after a while you get hissed off trying downloading over and over again and every time the same thing happens...
you look at other posts, update your drivers ... this doesn't work...
bah humbug

[mrbasilbrush]

its windows xp sp3 all up to date

i have tried downloading it on my other pc xp sp3......guess what the same thing happens......used to work untill this update ....there is something wrong with this update ...will anybody help?
i started off in a fairly good mood , now i'm just getting more and more hissed off.

[CBR929]

Hi mrbasilbrush
Enough of this rant!!!
Do you really think you can just snap your fingers to get anything you want.
Post any logs generated and make sure you have an internet connection and no software is stopping Fab from accessing the internet.
CBR929

[GregiBoy]

Wit your attitude, good luck on getting help.

Uninstall Fab, use CC Cleaner to clean your pc and then give it another go.

i have tried downloading it on my other pc xp sp3......guess what the same thing happens......used to work untill this update ....there is something wrong with this update ...will anybody help?
i started off in a fairly good mood , now i'm just getting more and more hissed off.

[mrbasilbrush]

Hi mrbasilbrush
Enough of this rant!!!
Do you really think you can just snap your fingers to get anything you want.
Post any logs generated and make sure you have an internet connection and no software is stopping Fab from accessing the internet.
CBR929

hi thanks for the help.
pc is connected by ethernet and no internet problems, turned avg off. the update downloads ok and you run through the setup all ok..
its when you start dvdfab it just shows the picture of the monkey say's connecting to server and then stops and the report thingy pops up..
any suggestions would be appreaciated.
cheers

[mrbasilbrush]

Wit your attitude, good luck on getting help.

Uninstall Fab, use CC Cleaner to clean your pc and then give it another go.

sorry about the attitude, tends to drive you mad after a while!
tried cleaning with cc cleaner and downloading again, with no luck still gets to the bit with connecting to server and then stops.
same on both pc's. both windows xp sp3

[mrbasilbrush]

Hi mrbasilbrush
Enough of this rant!!!
Do you really think you can just snap your fingers to get anything you want.
Post any logs generated and make sure you have an internet connection and no software is stopping Fab from accessing the internet.
CBR929

sorry for being a bit of a well idiot, but how do i get the log is it in the report thingy that pops up? there is a save button on that.
do i save, then copy and paste?

[GregiBoy]

I know this may seem a silly question but are both of these PC's actually connected to the internet? Actually test them, do not assume.

If so, try disabling your anti-virus & firewall software temporarily.

[CBR929]

sorry for being a bit of a well idiot, but how do i get the log is it in the report thingy that pops up? there is a save button on that.
do i save, then copy and paste?

Hi mrbasilbrush
Yes, there should also be an option to send which will send them to DVD Fab.
Open Fab click the ? top right, then click open log folder then copy and paste the internal log.
I 'm not sure if XP has a install as administrator option, but when you download the installer save it then right click and install as administrator, also download a fresh installer as the files may have been corrupt.
Come to think about it it does, a window will pop up asking you to keep your computer secure or something of that sort and you would have to deselect that option.
Do both computers have AVG installed on them I would try my friend GregiBoy's suggestion on disabling you anti virus to see if you can connect.

Thanks
CBR929

[mrbasilbrush]

Hi mrbasilbrush
Enough of this rant!!!
Do you really think you can just snap your fingers to get anything you want.
Post any logs generated and make sure you have an internet connection and no software is stopping Fab from accessing the internet.
CBR929

attached error log

[mrbasilbrush]

I know this may seem a silly question but are both of these PC's actually connected to the internet? Actually test them, do not assume.

If so, try disabling your anti-virus & firewall software temporarily.

hi many thanks for the help.
i have used cc leaner removed old dvd fabs cleaned pc . i have disabled avg and zone alarm, connected to dvdfab downloaded new version. run the software and the same thing happens upon startup the picture of the monkey appears it says connecting to server and then disapeers and the report thingy pops up, which i have filled out about 10 times.
any more idea's? thanks for your help

[signals]

DVDFab will normally generate an internal log file entry even if it is crashing. The files is located in \(username)\(My)Documents\DVDFab\Log (varies with OS version and setup of your PC). You can open it with Notepad to copy and paste here. I do not see that you have posted a log.