can't register and it won't work

[brasstownjim]

I load the program I put in a disk and the window comes up with the source drive and file and then it just hangs there for what seems to be a long time. The process of copying does not start. I see no error message.

Version 8229 works flawlessly but version 9. I've never been able to get to work. Can anyone explain why it should do the same thing as 8229 you put in the desk. It recognizes it and starts and then you hit start version 9055 does not work this way

[signals]

Post a log file from v9. It works the way it should for me.

[brasstownjim]

DVD nine will work log files

2013-07-02 11:42:45 ---- ******************** Log session stop 02-Jul 11:42:45.248 PID 7508********************
2013-07-02 11:16:32 Info Current Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-07-02 11:16:32 Info Using Advanced SPTI interface
2013-07-02 11:16:32 Info System default language : English (United States)
2013-07-02 11:16:32 Info User default language : English (United States)
2013-07-02 11:16:32 Info DLL Version : 4.0.21.489
2013-07-02 11:16:32 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-07-02 11:16:32 Info Version : 9, 0, 2, 8
2013-07-02 11:16:32 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-07-02 11:16:32 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2013-07-02 11:16:32 ---- ******************** Log session start 02-Jul 11:16:32.384 PID 7508********************


2013-07-02 11:16:32 ---- ******************** Log session stop 02-Jul 11:16:32.384 PID 3380********************
2013-07-02 11:07:48 Info Current Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-07-02 11:07:48 Info Using Advanced SPTI interface
2013-07-02 11:07:48 Info System default language : English (United States)
2013-07-02 11:07:48 Info User default language : English (United States)
2013-07-02 11:07:48 Info DLL Version : 4.0.21.489
2013-07-02 11:07:48 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-07-02 11:07:48 Info Version : 9, 0, 2, 8
2013-07-02 11:07:48 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-07-02 11:07:48 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2013-07-02 11:07:48 ---- ******************** Log session start 02-Jul 11:07:48.096 PID 3380********************


2013-07-02 11:07:48 ---- ******************** Log session stop 02-Jul 11:07:48.096 PID 8028********************
2013-07-02 10:50:19 Info Current Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-07-02 10:50:19 Info Using Advanced SPTI interface
2013-07-02 10:50:19 Info System default language : English (United States)
2013-07-02 10:50:19 Info User default language : English (United States)
2013-07-02 10:50:19 Info DLL Version : 4.0.21.489
2013-07-02 10:50:19 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-07-02 10:50:19 Info Version : 9, 0, 2, 8
2013-07-02 10:50:19 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-07-02 10:50:19 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2013-07-02 10:50:19 ---- ******************** Log session start 02-Jul 10:50:19.520 PID 8028********************


2013-06-30 10:24:53 ---- ******************** Log session stop 30-Jun 10:24:53.760 PID 7996********************
2013-06-30 10:24:53 Info Current Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-06-30 10:24:53 Info Using Advanced SPTI interface
2013-06-30 10:24:53 Info System default language : English (United States)
2013-06-30 10:24:53 Info User default language : English (United States)
2013-06-30 10:24:53 Info DLL Version : 4.0.21.489
2013-06-30 10:24:53 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-06-30 10:24:53 Info Version : 9, 0, 2, 8
2013-06-30 10:24:53 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-06-30 10:24:53 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2013-06-30 10:24:53 ---- ******************** Log session start 30-Jun 10:24:53.760 PID 7996********************


2013-06-30 10:24:53 ---- ******************** Log session stop 30-Jun 10:24:53.760 PID 5456********************
2013-06-30 10:11:47 Info WRITE SUCCESS: Disc written
2013-06-30 10:11:47 Info Finalization Time 00:00:00 - Total completion time 00:16:52
2013-06-30 10:11:47 Info Write finished in 00:16:52 - Finalization start here. Avg. burn rate 3.41
2013-06-30 09:58:40 Info Lead-in burning time (mS) 27911
2013-06-30 09:54:18 Info Write started 2202176 sectors to write
2013-06-30 09:54:18 Info Init success: DVD-R SAO
2013-06-30 09:54:18 Info Writing speed requested x8.0, effective x8.0
2013-06-30 09:54:18 Info Available write speed: 16x ,12x ,8x ,6x ,4x
2013-06-30 09:54:18 Info Media ID: MCC 03RG20
2013-06-30 09:54:18 Info Media type: DVD-R
2013-06-30 09:54:18 Info PIO Mode
2013-06-30 09:54:18 Info Scanned files #23, folder #2 - total size 4508901376 b. (4.20 Gb.)
2013-06-30 09:54:18 Info Inserted media type : DVD-R
2013-06-30 09:54:18 Info Write started
2013-06-30 09:54:18 Info Writable disc DVD-R inserted. Ready to write
2013-06-30 09:54:18 Info Parsing disc ...
2013-06-30 09:49:56 Info Disc ejected by user.
2013-06-30 09:49:56 Info Disc (DVD-ROM) not empty.
2013-06-30 09:41:12 Info Disc ejected by user.
2013-06-30 09:41:12 Info Disc (DVD-ROM) not empty.
2013-06-30 09:41:12 Info Parsing disc ...
2013-06-30 09:28:05 Info Disc ejected by user.
2013-06-30 09:28:05 Info Disc (DVD-ROM) not empty.
2013-06-30 09:14:59 Info Disc ejected by user.
2013-06-30 09:06:15 Info Disc (DVD-ROM) not empty.
2013-06-30 09:06:15 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2013-06-30 09:06:15 Info Drive has Serial ATA physical interface
2013-06-30 09:06:15 Info New Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-06-30 09:06:15 Info Disc (DVD-ROM) not empty.
2013-06-30 09:06:15 Info Parsing disc ...
2013-06-30 09:06:15 Info WRITE SUCCESS: Disc written
2013-06-30 09:06:15 Info Finalization Time 00:00:00 - Total completion time 00:05:37
2013-06-30 09:06:15 Info Write finished in 00:05:37 - Finalization start here. Avg. burn rate 1.03
2013-06-30 09:01:53 Info Lead-in burning time (mS) 33533
2013-06-30 09:01:53 Info Write started 166016 sectors to write
2013-06-30 09:01:53 Info Init success: DVD-R SAO
2013-06-30 09:01:53 Info Writing speed requested x8.0, effective x8.0
2013-06-30 09:01:53 Info Available write speed: 16x ,12x ,8x ,6x ,4x
2013-06-30 09:01:53 Info Media ID: MCC 03RG20
2013-06-30 09:01:53 Info Media type: DVD-R
2013-06-30 09:01:53 Info PIO Mode
2013-06-30 09:01:53 Info Scanned files #53, folder #2 - total size 338780160 b. (323.09 Mb.)
2013-06-30 09:01:53 Info Inserted media type : DVD-R
2013-06-30 09:01:53 Info Write started
2013-06-30 09:01:53 Info Writable disc DVD-R inserted. Ready to write
2013-06-30 09:01:53 Info Disc ejected by user.
2013-06-30 09:01:53 Info Disc (DVD-ROM) not empty.
2013-06-30 09:01:53 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2013-06-30 09:01:53 Info Drive has Serial ATA physical interface
2013-06-30 09:01:53 Info New Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-06-30 09:01:53 Info Current Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-06-30 09:01:53 Info Using Advanced SPTI interface
2013-06-30 09:01:53 Info System default language : English (United States)
2013-06-30 09:01:53 Info User default language : English (United States)
2013-06-30 09:01:53 Info DLL Version : 4.0.21.489
2013-06-30 09:01:53 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-06-30 09:01:53 Info Version : 9, 0, 2, 8
2013-06-30 09:01:53 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-06-30 09:01:53 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2013-06-30 09:01:53 ---- ******************** Log session start 30-Jun 09:01:53.024 PID 5456********************


2013-06-30 08:53:08 ---- ******************** Log session stop 30-Jun 08:53:08.736 PID 2304********************
2013-06-30 08:53:08 Info Current Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-06-30 08:53:08 Info Using Advanced SPTI interface
2013-06-30 08:53:08 Info System default language : English (United States)
2013-06-30 08:53:08 Info User default language : English (United States)
2013-06-30 08:53:08 Info DLL Version : 4.0.21.489
2013-06-30 08:53:08 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-06-30 08:53:08 Info Version : 9, 0, 2, 8
2013-06-30 08:53:08 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-06-30 08:53:08 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2013-06-30 08:53:08 ---- ******************** Log session start 30-Jun 08:53:08.736 PID 2304********************


2013-06-30 08:26:55 ---- ******************** Log session stop 30-Jun 08:26:55.872 PID 4608********************
2013-06-30 08:26:55 Info Current Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-06-30 08:26:55 Info Using Advanced SPTI interface
2013-06-30 08:26:55 Info System default language : English (United States)
2013-06-30 08:26:55 Info User default language : English (United States)
2013-06-30 08:26:55 Info DLL Version : 4.0.21.489
2013-06-30 08:26:55 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-06-30 08:26:55 Info Version : 9, 0, 2, 8
2013-06-30 08:26:55 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-06-30 08:26:55 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2013-06-30 08:26:55 ---- ******************** Log session start 30-Jun 08:26:55.872 PID 4608********************


2013-06-30 08:26:55 ---- ******************** Log session stop 30-Jun 08:26:55.872 PID 6292********************
2013-06-30 08:05:05 Info Current Drive selected : 0:1:0 - hp CDDVDW SH-216ALN HA5A [E] (Ide)
2013-06-30 08:05:05 Info Using Advanced SPTI interface
2013-06-30 08:05:05 Info System default language : English (United States)
2013-06-30 08:05:05 Info User default language : English (United States)
2013-06-30 08:05:05 Info DLL Version : 4.0.21.489
2013-06-30 08:05:05 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-06-30 08:05:05 Info Version : 9, 0, 2, 8
2013-06-30 08:05:05 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-06-30 08:05:05 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2013-06-30 08:05:05 ---- ******************** Log session start 30-Jun 08:05:05.152 PID 6292********************

[signals]

btjim

Those are the burn logs, but they look normal. Please see if you can find the internal log from v9 not working and post that.

[brasstownjim]

internal log

DVDFab 9.0.5.5 (2013/08/07 07:54:54)

0m 00.17s: Start preload dll...
0m 00.21s: Load dll successful.
0m 00.21s: Start load fabplay dll...
0m 00.26s: Load fabplay dll successful.
0m 00.27s: Windows os type is: 13.
0m 00.27s: Transfer settings successful.
0m 00.42s: GPUAccelerate: 851973
0m 00.43s: CUDA cap: 0
0m 00.43s: Support coreavc decode: 0
0m 00.43s: Graphics info: Intel(R) HD Graphics : :
0m 00.43s: Load config successful.
0m 00.47s: Start get sys number.
0m 00.48s: Serial number is: ac-16-2d-01-42-f8
0m 00.48s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
0m 00.48s: Version is: 9055
0m 00.48s: Product is: 2
0m 00.48s: Connect type is: 0
0m 01.38s: Profile Manager :: End Load Profile
0m 01.80s: Times of connecting error is: 0
0m 01.80s: Parse string is: 2:1397070213
0m 01.80s: Parse string is: 20:1338744310
0m 01.80s: Parse string is: 11:1366065790
0m 01.80s: Parse string is: 60:1384224994
0m 01.80s: Parse string is: 1:0
0m 01.80s: Parse string is: OV:9055
0m 01.80s: Parse string is: BV:9051
0m 01.80s: Parse string is: S:d882e39e25e2b1969d6c2dc30a267a7b
0m 01.97s: Current system time is error.
0m 01.97s: Current system time is error.
0m 01.97s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
0m 01.97s: End check info.
0m 02.11s: Init GPU settings sucessful.
0m 02.11s: CommmandLine:
0m 08.26s: Begin init preview play engine.
0m 08.70s: Init internal engine successful.
0m 08.79s: Player core's log: 07:55:03 T:7520 ERROR: Couldn't load font name: __subtitle__(), trying to substitute arial.ttf

0m 08.79s: Player core's log: 07:55:03 T:7520 ERROR: Couldn't load font name:__subtitle__ file:special://xbmc/Fonts/arial.ttf

0m 08.79s: Player core's log: 07:55:03 T:7520 ERROR: Couldn't load font name: __subtitleborder__(), trying to substitute arial.ttf

0m 08.80s: Player core's log: 07:55:03 T:7520 ERROR: Couldn't load font name:__subtitleborder__ file:special://xbmc/Fonts/arial.ttf

0m 08.80s: Player core's log: 07:55:03 T:7520 ERROR: CGUIWindowFullScreen::OnMessage(WINDOW_INIT) - Unable to load subtitle font

0m 08.91s: Init burn engine successful.
0m 09.32s: opening drive E
0m 09.32s: opened i/o
0m 09.33s: opening drive G
0m 09.36s: opened i/o
0m 09.37s: opening drive I
0m 09.37s: opened i/o
0m 09.37s: got media type 1
0m 10.19s: got max lba 22702
0m 15.50s: got disc type 0


DVDFab 9.0.5.5 (2013/08/07 10:36:36)

0m 00.14s: Start preload dll...
0m 00.18s: Load dll successful.
0m 00.19s: Start load fabplay dll...
0m 00.24s: Load fabplay dll successful.
0m 00.24s: Windows os type is: 13.
0m 00.24s: Transfer settings successful.
0m 00.35s: GPUAccelerate: 851973
0m 00.35s: CUDA cap: 0
0m 00.35s: Support coreavc decode: 0
0m 00.35s: Graphics info: Intel(R) HD Graphics : :
0m 00.36s: Load config successful.
0m 00.39s: Start get sys number.
0m 00.40s: Serial number is: ac-16-2d-01-42-f8
0m 00.40s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
0m 00.40s: Version is: 9055
0m 00.40s: Product is: 2
0m 00.40s: Connect type is: 0
0m 01.41s: Profile Manager :: End Load Profile
0m 01.85s: Times of connecting error is: 0
0m 01.85s: Parse string is: 2:1397070213
0m 01.85s: Parse string is: 20:1338744310
0m 01.85s: Parse string is: 11:1366065790
0m 01.85s: Parse string is: 60:1384224994
0m 01.85s: Parse string is: 1:0
0m 01.85s: Parse string is: OV:9055
0m 01.85s: Parse string is: BV:9051
0m 01.86s: Parse string is: S:ccfc2149bb7c7af4f10ac1df3d07985c
0m 01.90s: Current system time is error.
0m 01.90s: Current system time is error.
0m 01.90s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
0m 01.90s: End check info.
0m 02.03s: Init GPU settings sucessful.
0m 02.03s: CommmandLine:
0m 08.52s: Begin init preview play engine.
0m 08.89s: Init internal engine successful.
0m 08.97s: Player core's log: 10:36:45 T:1004 ERROR: Couldn't load font name: __subtitle__(), trying to substitute arial.ttf

0m 08.97s: Player core's log: 10:36:45 T:1004 ERROR: Couldn't load font name:__subtitle__ file:special://xbmc/Fonts/arial.ttf

0m 08.97s: Player core's log: 10:36:45 T:1004 ERROR: Couldn't load font name: __subtitleborder__(), trying to substitute arial.ttf

0m 08.97s: Player core's log: 10:36:45 T:1004 ERROR: Couldn't load font name:__subtitleborder__ file:special://xbmc/Fonts/arial.ttf

0m 08.97s: Player core's log: 10:36:45 T:1004 ERROR: CGUIWindowFullScreen::OnMessage(WINDOW_INIT) - Unable to load subtitle font

0m 09.12s: Init burn engine successful.
0m 09.51s: opening drive E
0m 09.51s: opened i/o
0m 09.52s: opening drive G
0m 09.52s: opened i/o
0m 09.53s: opening drive I
0m 09.54s: opened i/o
0m 09.54s: got media type 1
0m 10.44s: got max lba 22702
0m 16.04s: got disc type 0

he entire file is too large, so I took as much as I could and pasted it

[CBR929]

Hi brasstownjim
It seems that the reset DMA is not working in 9055.
I believe your drive may be in PIO mode.
Please download ImgBurn if you do not have it, found here http://filehippo.com/download_imgburn/

Please Open ImgBurn > Tools > Reset DMA follow the prompts to reset your drive.
You can also check your drives mode by going into Device Manager IDE ATA/ATAPI controllers click IDE controllers advanced settings and check for DMA, if they are IDE, but make sure you check both of your IDE channels.
For Sata in the same folder IDE ATA/ATAPI controllers Serial ATA controllers click the port that has your drive on it, and also check your DMA status.

Hope this helps.
CBR929

[brasstownjim]

I have image burn. However, if I reset the DMA . Am I setting it back to a defaultstage. If I do this, and something happens than what?

[CBR929]

I have image burn. However, if I reset the DMA . Am I setting it back to a default stage. If I do this, and something happens than what?

Hi brasstownjim
Yes you will be setting it back to its default state.
Nothing should happen, as I said, you want your drive in DMA mode.
Please give my friend Maineman's thread a read through http://forum.dvdfab.com/showthread.php?t=576
Hope this helps
CBR929

[brasstownjim]

reset DMA

I tried to reset DMA and got a message that said no ATA drives found

[90312]

Check your system date and time, set it properly and see what happens?

[brasstownjim]

system date and time are fine and correct

[90312]

I wonder why you are getting this error in the log:

0m 01.97s: Current system time is error.
0m 01.97s: Current system time is error.

[brasstownjim]

I have no clue because the date and timehas remained correct through the whole process. Yesterday I was able to copy with no problem but one question when you put in a disk and start DVD Fab do you wait or do you hit load source while the little window is running in 8229. The little window starts analyzing and then goes to the point where you hit start. Same as with 9055. Is that correct? In any event, it may now be working, which is great since you are eventually going to 9055

[CBR929]

Hi brasstownjim
Did you try this in my previous post?

You can also check your drives mode by going into Device Manager IDE ATA/ATAPI controllers click IDE controllers advanced settings and check for DMA, if they are IDE, but make sure you check both of your IDE channels.
For Sata in the same folder IDE ATA/ATAPI controllers Serial ATA controllers click the port that has your drive on it, and also check your DMA status.

The reason I'm asking is that you have your burn speed set to 8X in one of your burns and you only got up to an average burn rate of 3.41.

If it's working for you now, maybe you should "let sleeping dogs lie".
CBR929

[brasstownjim]

unless I need to I leave everything set at the default level, but I agree totally. That now that it's working. No need to upset the apple cart, but thanks for your help. Anyway