Cant open Amazing Spiderman 2

[lazarus1020]

Trying to backup Amazing Spider man 2 but the disc never opens

DVDFab 9.1.6.4 (2014/08/21 16:41:36)

0m 00.12s: Init Public log : enabled.
0m 00.12s: Init Private log : finish.
0m 00.13s: App info: 2014-8-21
0m 00.14s: App info: 9.1.6.4 9164 Official
0m 00.15s: Init CrashReportSettings : disabled.
0m 00.16s: Init DVDInfo_Log : enabled.
0m 00.17s: Init Qt_Log : disabled.
0m 00.63s: Profile Manager :: Begin Load Profile
0m 00.64s: Qt Translator file load success
0m 00.65s: App info: client type 10.
0m 00.70s: Fabplay load: preload successful.
0m 00.81s: Fabplay load: Load successful.
0m 00.81s: Init process: Transfer settings successful.
0m 00.82s: info: fabcheck logpath= C:/Users/William/Documents/DVDFab9/Log/
0m 00.83s: info: fab_check_gpu is running ...
0m 01.13s: info: fab_check_gpu run successful
0m 01.13s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 2
0m 01.14s: GPU check: GPUAccelerate-3
0m 01.14s: GPU check: GPUAccelerate setting-0, 0
0m 01.14s: GPU check: CUDA cap-0
0m 01.14s: GPU check: Support coreavc decode-0
0m 01.15s: GPU check: Lighting shrink status-0, 0
0m 01.15s: GPU check: Graphics info 1: ATI Radeon HD 3200 Graphics : 8.632.0.0 :
0m 01.20s: Init process: Load config successful.
0m 01.20s: Init process: Windows os type is 64bit System Windows 7.
0m 01.20s: Init process: command line in is
0m 01.36s: Reg check: Parse string: ( 2:8260762964 )( 1:13 )( OV:9164 )( BV:9162 )( S:a1e97acfed05716f75aacba1ad26d7f3 )
0m 01.37s: Reg check: Option check status-Local
0m 01.38s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 01.38s: App info: language type ENU.
0m 01.38s: Export Blu-ray source information report : enabled
0m 01.39s: Init process: Init GPU settings successful.
0m 01.39s: Reg check: Start get sys number.
0m 01.42s: Reg check: Serial number is: 70-1a-04-38-bb-01:00-26-2d-55-5f-a2
0m 01.43s: Reg check: Connect type is: 0
0m 01.46s: Init preview: Begin init preview play engine.
0m 01.47s: Init preview: Begin init preview play engine(Internal).
0m 02.68s: Reg check: Times of connecting error is: 0
0m 02.68s: Reg check: Parse string: ( S:30cc7e2e7335ed31a9aea7a9c495e943
0m 02.70s: Init preview: Init internal engine successful.
0m 02.71s: Reg check: Option check status-NewWork
0m 04.29s: Burn engine: start init.
0m 04.43s: bd set region A
0m 04.44s: Burn engine: engine type-0.
0m 04.44s: Burn engine: writer count 1.
0m 04.44s: Burn engine: 0- D:\ [TSSTcorp CDDVDW TS-L633C AC01 (Ide)].
0m 04.45s: Burn engine: end init.
0m 05.82s: Profile Manager :: End Load Profile
0m 07.05s: Init process: Init setting page successful.
0m 07.07s: QtLog Mode = false
0m 07.07s: Show ProductsInfo Dlg 2
0m 59.09s: Show UI Step 2
0m 59.99s: Show UI Step 3
1m 00.00s: Start show MainUI.
1m 00.01s: UI manager: switch to Copy mode.
1m 02.20s: Init process: init main ui successful.
1m 02.31s: Init process: show main ui successful.
1m 02.34s: DriveX msg: Init driveX D with I/O mode: 0
1m 02.66s: opening drive D
1m 02.68s: opened i/o
1m 02.69s: got media type 11
1m 02.70s: failed to get max lba: sensekey 02 asc 3A acsq 01
1m 02.71s: Source managerpen source flag:1,1,1,1
1m 02.71s: Source managerpen source flag:1,1,1,1
1m 20.45s: DriveX msg: adding media in driveX D.
1m 20.47s: Source managerpen source flag:1,1,1,1

[signals]

DVDFab is having trouble communicating with your drive, which is IDE and may be in PIO transfer mode instead of UDMA. Please check it in device manager. The log seems to be incomplete, was there anything else? Any error message popups or the like??

[Jimbo]

I just copied this movie about an hour ago with 9.1.6.4 and had no problems and my drives are IDE so he must have something else going on

[fengtao]

1m 02.70s: failed to get max lba: sensekey 02 asc 3A acsq 01

2 3A 01 MEDIUM NOT PRESENT – TRAY CLOSED

It means your drive cannot read the disc.