Help - Access Violation Error Halts DVDFAB

[dsbrantjr]

I need some assistance:
While trying to Clone (backup) a double layer DVD onto a blank double layer Memorex (Ricoh) DVD, the reading process appears to go correctly. When the writing process starts,the following error is displayed - "access violation at address 09BA177F in module 'vso_hwe.dll'. read of address 0B740000" and writing halts. After closing the error box the process clock display continues to run but nothing else occurs. This occurs using only the internal TSSTcorp CDDVDW TS-L633B drive to read/write and also with an external Sony DRX-S70U-W drive as the writer. I am unable to open the internal DVD burner after inserting the blank disc for writing until I shut down DVDFAB.

The ISO file in the \TEMP\CLONE directory seems to play OK when burned to DL DVD with Windows' DVD Burner; I suspect the layer break has not been preserved.

DVDFAB worked OK on this machine under Win Vista Home Premium 64 bit, has never worked after a clean OEM upgrade install of Win7 Home Premium 64 bit. DVDFAB is a properly licensed copy. I have only tried to use the Clone feature; apparently the DVDs I tried writing are no longer blank and I don't need any more coasters so I haven't tested further.

Gateway NV52 laptop
AMD Turion 64 X2 QL-64
4GB RAM
Win7 Home Premium 64bit, current with updates

log entries are from the latest try using the Sony external drive as the writer: I do not understand the "User provided Layer break value" entry as I did not provide anything.

dvdfab_burn_vso.log entries
2010-01-22 19:46:06 ---- ******************** Log session stop 22-Jan 19:46:06.102 PID 2376********************
2010-01-22 19:43:29 Warning User provided Layer break value at sector -1346691327 is outside the bound. Ignored.
2010-01-22 19:43:29 Info Available write speed: 6x ,4x ,2.4x
2010-01-22 19:43:29 Info Media ID: RICOHJPN-D01-43
2010-01-22 19:43:29 Info Media type: Dual Layer DVD+R
2010-01-22 19:43:29 Info Write started
2010-01-22 19:08:16 Info Writable disc DL DVD+R inserted. Ready to write
2010-01-22 19:08:14 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2010-01-22 19:08:14 Info Drive has IDE-ATAPI physical interface
2010-01-22 19:08:14 Info New Drive selected : 0:0:0 - SONY DVD RW DRX-S70U 1.D6 [E] (Usb)
2010-01-22 19:06:29 Info Current Drive selected : 1:0:0 - TSSTcorp CDDVDW TS-L633B AC01 [D] (Ide)
2010-01-22 19:06:29 Info Using Advanced SPTI interface
2010-01-22 19:06:29 Info System default language : English (United States)
2010-01-22 19:06:29 Info User default language : English (United States)
2010-01-22 19:06:29 Info DLL Version : 4.0.5.464
2010-01-22 19:06:29 Info DLL : C:\Program Files (x86)\DVDFab 6\vso_hwe.dll
2010-01-22 19:06:29 Info Version : 6, 2, 1, 8
2010-01-22 19:06:29 Info ExeName : C:\Program Files (x86)\DVDFab 6\DVDFab.exe
2010-01-22 19:06:29 Info OS : Microsoft Windows 7 Home Premium (Build 7600)
2010-01-22 19:06:29 ---- ******************** Log session start 22-Jan 19:06:29.890 PID 2376********************


dvdfab_process.log entries

19:16:53: Clone process started
19:52:04: Clone process completed successfully
19:53:03: Burn DVD image (C:\Users\Do\Documents\DVDFab\Temp\Clone\FAME.iso) started
19:57:53: User cancelled.

dvdfab_internal.log entries

DVDFab 6.2.1.8 (2010/01/22 19:06:19)

0m 02.99s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 file2mobile 1 filemover 1
0m 11.79s: detected dvd
0m 11.87s: drive D
0m 11.87s: video dvd 1
0m 11.87s: volume label FAME
0m 11.93s: detected dvd
0m 11.94s: drive E
0m 11.94s: video dvd 0
0m 11.96s: volume label
0m 22.62s: got copyright 1 f0
0m 23.57s: got udf/iso
0m 25.03s: got discinfo
1m 43.14s: got dvdinfo

[maineman]

Hi dsbrantjr and welcome,

A few thoughts...
The D01 media is crap. The older D00's from Ricoh weren't too bad, but were still marginal and are no longer around anyway.
Pick up some Verbatim +R DL's...the only consistently recommended DL media.

The layer should be preserved in clone mode regardless of any internal settings to preserve or not.

Dump VSO as your burn utility.
Recommend Img.
Here is an excellent video tutorial on how to set up Fab and Img. The thread includes a download link as well.

Setting Up ImgBurn and DVDab to work together

I would also stick with the external sony for burns.

//Edit
I'm stuck at work and I gotta run.
Good luck

[signals]

Sorry you are having trouble. The log indicates a nonsense number was passed as the layer break position, which may continue even if you use ImgBurn (which I will join my pal Maineman in recommending). I would suggest that you install ImgBurn and let us know what happens.

[CBR929]

dsbrantjr, also your samsung needs a firmware update http://www.firmwarehq.com/download_1..._SC01.exe.html

[dsbrantjr]

CBR929: Thanks for the tip, however when I run the executable I get a message "The firmware is not compatible with the selected drive" The model number looks correct, is the driver not suitable for Win7? The current driver is ver 6.1.7600.16385, dated 6/21/2006 from Microsoft. Thanks, dsbrantjr.

Maineman, signals: I installed ImgBurn as you suggested and set it up per your instructions. I set the burn speed at 4X (max is shown as 6X) and got another coaster for my collection. The ImgBurn log file did not capture the errors which came up but there was a problem with the layer break user input (I didn't make any inputs); after manually getting past that the DVD wouldn't close out after 3 automatic and 3 manual retries. The resulting DVD sort of plays but hangs up/stammers in places during playback, requiring fast-forwarding past the bad spots. This was using the Sony external drive for writing. I was not successful in updating the internal drive with the TS-L633B_SC01.exe driver update as stated above. Any thoughts as to how I should
proceed? Thanks, dbrantjr.