9300 Beta Crashes

[Rich86]

DVDFab 9300 installs but refuses to run - it crashes immediately.
Win7Pro32bit.
9244 runs fine.

[signals]

Rich, does it generate any sort of internal log session at all? OK for me on Win7 64

[Rich86]

9300 crashes on win7-32

Rich, does it generate any sort of internal log session at all? OK for me on Win7 64

My home tower is win7/64 also, but I am out of town with an old 32 bit laptop. Log entry below. I xxx'd out stuff I figured did not belong posted on-line.

------------------------
DVDFab 9.3.0.0 (2016/05/29 14:16:59)

0m 00.05s: Init Public log : enabled.
0m 00.05s: Init Private log : finish.
0m 00.06s: App info: 2016-5-27
0m 00.07s: App info: 9.3.0.0 9300 Beta
0m 00.08s: Init CrashReportSettings : enabled.
0m 00.10s: Init DVDInfo_Log : enabled.
0m 00.12s: Init Qt_Log : disabled.
0m 00.28s: Profile Manager :: Begin Load Profile
0m 00.28s: Qt Translator file load success
0m 00.36s: App info: client type 2.
0m 00.42s: MobilePlay load: preload successful.
0m 00.61s: MobilePlay load: Load successful.
0m 00.65s: set code page : .0
0m 00.68s: Init process: Transfer settings successful.
0m 00.72s: info: check logpath= xxxxx
0m 00.79s: info: _check_gpu is running ...
0m 02.09s: Profile Manager :: End Load Profile
0m 02.37s: info: check_gpu run successful
0m 02.38s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 2
0m 02.39s: GPU check: GPUAccelerate-0X0
0m 02.40s: GPU check: GPUAccelerate setting-0X0, 0X0
0m 02.41s: GPU check: CUDA cap-0X0
0m 02.42s: GPU check: Support coreavc decode-0
0m 02.43s: GPU check: Lighting shrink status-0, 0
0m 02.44s: GPU check: Graphics info 1: Mobile Intel(R) 945 Express Chipset Family : :
0m 02.45s: GPU check: Graphics info 2: : :
0m 02.46s: Init process: Load config successful.
0m 02.47s: Init process: Windows os type is 32bit System Windows 7.
0m 02.48s: Init process: command line in is
0m 02.63s: Reg check: Parse string: xxxxxx
0m 02.65s: Reg check: Option check status-Local
0m 02.65s: Reg check: xxxx
0m 02.66s: App info: language type ENU.
0m 02.67s: App info: Install path C:/Program Files/DVDFab 9/
0m 02.68s: Export Blu-ray source information report : enabled
0m 02.71s: Init process: Init GPU settings successful.
0m 02.75s: connect plugin info : start.
0m 03.05s: Reg check: Times of cinavia connecting error is: 0
0m 03.08s: Reg check: Start get sys number.
0m 03.15s: Reg check: Serial number is: xxxx
0m 03.19s: Reg check: Connect type is: 0
0m 03.50s: connect plugin info : 1:1
0m 03.51s: Init preview: Begin init preview play engine.
0m 03.52s: Init preview: Begin init preview play engine(Internal).
0m 03.78s: Init preview: Init internal engine successful.
0m 04.07s: Reg check: Times of connecting error is: 0
0m 04.13s: Reg check: Parse string: xxxx
0m 04.27s: Reg check: Option check status-NewWork
0m 04.67s: Burn engine: start init.
0m 04.68s: Burn engine: set log folder.
0m 04.69s: DVD: init read settings.
0m 04.69s: DVD: init write settings.
0m 04.91s: BD: init read settings.
0m 04.91s: BD: init write settings.
0m 04.92s: bd set region A
0m 04.93s: Burn engine: config engine type-0 begin.
0m 04.93s: Burn engine: config engine type-0 end.
0m 04.94s: Burn engine: writer count 1.
0m 04.95s: Burn engine: 0- D:\ [PHILIPS DVD+-RW SDVD8820 AD20 (Ide)].
0m 04.95s: Burn engine: end init.
0m 06.16s: Init process: Init setting page successful.
0m 06.18s: QtLog Mode = false
0m 06.68s: Show UI Step 3
0m 06.69s: Start show MainUI.
0m 06.70s: UI manager: switch to Copy mode.
0m 08.03s: Init process: init main ui successful.
0m 08.59s: Init process: show main ui successful.
0m 08.62s: DriveX msg: Init driveX D with I/O mode: 0
0m 08.63s: DriveX msg: Init driveX E with I/O mode: 0
0m 00.03s:

[pehvah]

Win Beta v9.3.0.0

After trying to install this Win beta, none of the versions will run. So I can't send a log file.

[Rich86]

DVDFab 9301 beta

DVDFab 9300 installs but refuses to run - it crashes immediately.
Win7Pro32bit.
9244 runs fine.

9301 has the same problem - Win 7 Pro 32 bit - it installs, but immediately crashes when I launch it. I let it send the crash report to fengtao.
I once again reinstalled 9244 & it seems to run just fine.

9301 installed and launched just fine on my wife's Windows 10 64 bit laptop.

[pehvah]

DVD Fab

Also not only is my DVDFab not working but my DVDFab Mediaplayer2 is not working. Does not even load!

[Wilson.Wang]

Hi Rich86,

Would you please save the crash report and attach here? Thanks!

Wilson

[Rich86]

OK - but it doesn't work - see sent pm
I can select the .zip file - start manage attachments - but it refuses to finish that process.
Is the zip file too big maybe?

[signals]

I have 9301 on win7 64, no problems.

[signals]

OK - but it doesn't work - see sent pm
I can select the .zip file - start manage attachments - but it refuses to finish that process.
Is the zip file too big maybe?

Rich, I will send you an upload link by PM if necessary. How big is the file?

[Rich86]

Rich, I will send you an upload link by PM if necessary. How big is the file?

.zip @ 19,282 kb

crashdump.dmb is the big file inside = 18,674kb compressed

[Rich86]

.zip @ 19,282 kb

crashdump.dmb is the big file inside = 18,674kb compressed

signals now has the crash report file - and is getting it to the developers.
if there is anything else I can do to assist, just let me know.
thanks.

[Wilson.Wang]

Hi,

Would you update the graphics card driver and update to the latest version 9302?

Wilson

[alliyance]

Have a old vista and it crash too.

[signals]

Please try v9.3.0.3, it is the latest.