Cant get a answer. Vivian gave me the runaround.
I cannot copy anything.... worthless...
DVDFab version: Windows
Question description:
I started having problems with the latest few updates. Now it will not work at all and I get "dvdfab encountered a problem and needs to close"
Below is some log info, let me know if you something else... Help please
Thanks
23:04:03:621 info: main: The Fabcheck 1,0,6,0 - Sun Jul 03 18:04:03 2016
23:04:03:731 info: DetectAllVideoCardInfos: Intel(R) G45/G43 Express Chipset 8.15.10.1872
23:04:03:746 info: DetectAllVideoCardInfos: Intel(R) G45/G43 Express Chipset 8.15.10.1872
23:04:03:762 info: GetVideoCardInfoEx: Cards = 2, Enables = 2
23:04:03:762 info: GetVideoCardInfoEx: - Intel(R) G45/G43 Express Chipset
23:04:03:777 info: IntelCPUInfo::IsIntelMediaSDKSupport: nProcessorSignature = 1067a, platform = 0
23:04:03:777 info: IntelCPUInfo::IsIntelMediaSDKSupport: strCPUBrand = Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz
23:04:03:824 info: main: end
dvdfab_process.log
18:44:05
Analyzing of DVD started
18:44:06
Analyzing of DVD completed successfully
18:44:06
Copy process started
18:44:06
Copying VTS_04_1.VOB...
18:46:03
Copying VTS_04_2.VOB...
18:47:36
Copying VTS_04_3.VOB...
18:49:08
Copying VTS_04_4.VOB...
18:53:45
Task_1 failed! Error=102
dvdfab_internal.log
DVDFab 9.3.0.5 (2016/07/03 18:04:03)
0m 00.03s: Init Public log : enabled.
0m 00.03s: Init Private log : finish.
0m 00.04s: App info: 2016-6-17
0m 00.04s: App info: 9.3.0.5 9305 Official
0m 00.04s: Init CrashReportSettings : enabled.
0m 00.04s: Init DVDInfo_Log : enabled.
0m 00.04s: Init Qt_Log : disabled.
0m 00.14s: Profile Manager :: Begin Load Profile
0m 00.14s: Qt Translator file load success
0m 00.14s: App info: client type 2.
0m 00.18s: MobilePlay load: preload successful.
0m 00.24s: MobilePlay load: Load successful.
0m 00.26s: set code page : .0
0m 00.26s: Init process: Transfer settings successful.
0m 00.26s: info: check logpath= C:/Users/P6240/Documents/DVDFab9/Log/
0m 00.28s: info: _check_gpu is running ...
0m 00.53s: info: check_gpu run successful
0m 00.54s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
0m 00.54s: GPU check: GPUAccelerate-0X4
0m 00.54s: GPU check: GPUAccelerate setting-0X0, 0X0
0m 00.54s: GPU check: CUDA cap-0X0
0m 00.54s: GPU check: Support coreavc decode-0
0m 00.54s: GPU check: Lighting shrink status-0, 0
0m 00.56s: GPU check: Graphics info 1: Intel(R) G45/G43 Express Chipset : :
0m 00.56s: GPU check: Graphics info 2: : :
0m 00.56s: Init process: Load config successful.
0m 00.56s: Init process: Windows os type is 64bit System Windows 7.
0m 00.56s: Init process: command line in is
0m 00.65s: Reg check: Parse string: ( 2:8260762964 )( 1:0 )( OV:9305 )( BV:9301 )( S:8b968e42151683fc7ce6b8127a376078 )
0m 00.67s: Reg check: Option check status-Local
0m 00.67s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-
0m 00.67s: App info: language type ENU.
0m 00.67s: App info: Install path C:/Program Files (x86)/DVDFab 9/
0m 00.67s: Export Blu-ray source information report : enabled
0m 00.67s: Init process: Init GPU settings successful.
0m 00.68s: connect plugin info : start.
0m 00.81s: Reg check: Times of cinavia connecting error is: 0
0m 00.81s: Reg check: Start get sys number.
0m 00.81s: Reg check: Serial number is: 90-e6-ba-1c-c1-60
0m 00.81s: Reg check: Connect type is: 0
0m 00.87s: connect plugin info : 1:1
0m 01.10s: Reg check: Times of connecting error is: 0
0m 01.10s: Reg check: Parse string: ( S:954b81ee5c8d2368f45234c7c29150e9
0m 01.12s: Reg check: Option check status-NewWork
0m 01.18s: Profile Manager :: End Load Profile
0m 01.21s: Init preview: Begin init preview play engine.
0m 01.21s: Init preview: Begin init preview play engine(Internal).
0m 01.93s: Init preview: Init internal engine successful.
0m 02.54s: Burn engine: start init.
0m 02.54s: Burn engine: set log folder.
0m 02.55s: DVD: init read settings.
0m 02.55s: DVD: init write settings.
0m 02.62s: BD: init read settings.
0m 02.63s: BD: init write settings.
0m 02.63s: bd set region A
0m 02.63s: Burn engine: config engine type-0 begin.
0m 02.64s: Burn engine: config engine type-0 end.
0m 02.64s: Burn engine: writer count 1.
0m 02.64s: Burn engine: 0- E:\ [ATAPI DVD A DH16AAL LHD3 (Ide)].
0m 02.64s: Burn engine: end init.
0m 03.46s: Init process: Init setting page successful.
0m 03.47s: QtLog Mode = false
0m 03.82s: Show UI Step 3
0m 03.82s: Start show MainUI.
0m 03.83s: UI manager: switch to Copy mode.
0m 05.01s: Init process: init main ui successful.
0m 05.39s: Init process: show main ui successful.
0m 05.39s: DriveX msg: Init driveX E with I/O mode: 0
0m 05.40s: opening drive E
0m 05.41s: opened i/o
0m 05.42s: got media type 4
0m 05.61s: got max lba 3459087
0m 05.61s: got disc type 10
0m 05.65s: type DVD-VIDEO
0m 05.65s: volume label SHARKNADO
0m 05.66s: DriveX msg: add media in driveX E.
0m 05.66s: DriveX msg: send open media msg to thread for driveX E.
0m 13.23s: opening drive E
0m 13.23s: opened i/o
0m 13.24s: got media type 4
0m 13.32s: got max lba 3459087
0m 13.32s: got disc type 10
0m 13.36s: type DVD-VIDEO
0m 13.36s: volume label SHARKNADO
0m 13.36s: Source managerpen source flag:1,1,1,1,1
0m 13.37s: Source managerpen source flag:1,1,1,1,1
0m 13.39s: Source manager: add source id 0.
0m 13.40s: Source open statusVD Yes, 2231-10-11
0m 13.40s: Source open status:BD Yes, 2158-1-1
0m 13.40s: internal path E:/VIDEO_TS/
0m 13.41s: got copyright 0 80
0m 13.93s: got udf/iso
0m 16.06s: got discinfo
0m 16.07s: pathplayer enabled
0m 19.38s: button: vts_1 menu_1 pgc_7 cell_2 start_1902 end_14678 sector_2151 count_4
0m 22.34s: button: vts_1 menu_1 pgc_8 cell_2 start_15837 end_30500 sector_16066 count_6
0m 23.62s: button: vts_1 menu_1 pgc_9 cell_2 start_31382 end_44500 sector_31518 count_8
0m 23.79s: button: vts_1 menu_1 pgc_11 cell_2 start_61040 end_76020 sector_61207 count_8
0m 24.27s: button: vts_1 menu_1 pgc_10 cell_2 start_45914 end_60057 sector_46169 count_12
0m 28.92s: got dvdinfo
0m 28.93s: opened dvd
0m 30.44s: Source manager: open successful.
0m 30.51s: Work manager: create DVD mainmoive work 0 with source 0 and uiinfo 0.
0m 30.62s: Source managerpen source flag:1,1,1,1,1
dvdfab_error_log.xml (beginning)
<?xml version="1.0" encoding="UTF-8"?>
<!--
This error report was automatically generated
by BugTrap for Win32-x86 on Sunday, July 03, 2016 6:04:34 PM
-->
<report version="1">
<platform>Win32-x86</platform>
<application>DVDFab</application>
<version>9.3.0.5</version>
<computer>P6240-PC</computer>
<ips>
<ip>10.8.6.13</ip>
</ips>
<user>P6240</user>
<timestamp>131120426740740000</timestamp>
<error>
<what>ACCESS_VIOLATION</what>
<process>
<name>DVDFab.exe</name>
<id>4144</id>
</process>
<module>C:\Windows\system32\ig4icd32.dll</module>
<address>0023:0D5A1FA6</address>
<function>
I cannot copy anything.... worthless...
DVDFab version: Windows
Question description:
I started having problems with the latest few updates. Now it will not work at all and I get "dvdfab encountered a problem and needs to close"
Below is some log info, let me know if you something else... Help please
Thanks
23:04:03:621 info: main: The Fabcheck 1,0,6,0 - Sun Jul 03 18:04:03 2016
23:04:03:731 info: DetectAllVideoCardInfos: Intel(R) G45/G43 Express Chipset 8.15.10.1872
23:04:03:746 info: DetectAllVideoCardInfos: Intel(R) G45/G43 Express Chipset 8.15.10.1872
23:04:03:762 info: GetVideoCardInfoEx: Cards = 2, Enables = 2
23:04:03:762 info: GetVideoCardInfoEx: - Intel(R) G45/G43 Express Chipset
23:04:03:777 info: IntelCPUInfo::IsIntelMediaSDKSupport: nProcessorSignature = 1067a, platform = 0
23:04:03:777 info: IntelCPUInfo::IsIntelMediaSDKSupport: strCPUBrand = Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz
23:04:03:824 info: main: end
dvdfab_process.log
18:44:05
Analyzing of DVD started
18:44:06
Analyzing of DVD completed successfully
18:44:06
Copy process started
18:44:06
Copying VTS_04_1.VOB...
18:46:03
Copying VTS_04_2.VOB...
18:47:36
Copying VTS_04_3.VOB...
18:49:08
Copying VTS_04_4.VOB...
18:53:45
Task_1 failed! Error=102
dvdfab_internal.log
DVDFab 9.3.0.5 (2016/07/03 18:04:03)
0m 00.03s: Init Public log : enabled.
0m 00.03s: Init Private log : finish.
0m 00.04s: App info: 2016-6-17
0m 00.04s: App info: 9.3.0.5 9305 Official
0m 00.04s: Init CrashReportSettings : enabled.
0m 00.04s: Init DVDInfo_Log : enabled.
0m 00.04s: Init Qt_Log : disabled.
0m 00.14s: Profile Manager :: Begin Load Profile
0m 00.14s: Qt Translator file load success
0m 00.14s: App info: client type 2.
0m 00.18s: MobilePlay load: preload successful.
0m 00.24s: MobilePlay load: Load successful.
0m 00.26s: set code page : .0
0m 00.26s: Init process: Transfer settings successful.
0m 00.26s: info: check logpath= C:/Users/P6240/Documents/DVDFab9/Log/
0m 00.28s: info: _check_gpu is running ...
0m 00.53s: info: check_gpu run successful
0m 00.54s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
0m 00.54s: GPU check: GPUAccelerate-0X4
0m 00.54s: GPU check: GPUAccelerate setting-0X0, 0X0
0m 00.54s: GPU check: CUDA cap-0X0
0m 00.54s: GPU check: Support coreavc decode-0
0m 00.54s: GPU check: Lighting shrink status-0, 0
0m 00.56s: GPU check: Graphics info 1: Intel(R) G45/G43 Express Chipset : :
0m 00.56s: GPU check: Graphics info 2: : :
0m 00.56s: Init process: Load config successful.
0m 00.56s: Init process: Windows os type is 64bit System Windows 7.
0m 00.56s: Init process: command line in is
0m 00.65s: Reg check: Parse string: ( 2:8260762964 )( 1:0 )( OV:9305 )( BV:9301 )( S:8b968e42151683fc7ce6b8127a376078 )
0m 00.67s: Reg check: Option check status-Local
0m 00.67s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-
0m 00.67s: App info: language type ENU.
0m 00.67s: App info: Install path C:/Program Files (x86)/DVDFab 9/
0m 00.67s: Export Blu-ray source information report : enabled
0m 00.67s: Init process: Init GPU settings successful.
0m 00.68s: connect plugin info : start.
0m 00.81s: Reg check: Times of cinavia connecting error is: 0
0m 00.81s: Reg check: Start get sys number.
0m 00.81s: Reg check: Serial number is: 90-e6-ba-1c-c1-60
0m 00.81s: Reg check: Connect type is: 0
0m 00.87s: connect plugin info : 1:1
0m 01.10s: Reg check: Times of connecting error is: 0
0m 01.10s: Reg check: Parse string: ( S:954b81ee5c8d2368f45234c7c29150e9
0m 01.12s: Reg check: Option check status-NewWork
0m 01.18s: Profile Manager :: End Load Profile
0m 01.21s: Init preview: Begin init preview play engine.
0m 01.21s: Init preview: Begin init preview play engine(Internal).
0m 01.93s: Init preview: Init internal engine successful.
0m 02.54s: Burn engine: start init.
0m 02.54s: Burn engine: set log folder.
0m 02.55s: DVD: init read settings.
0m 02.55s: DVD: init write settings.
0m 02.62s: BD: init read settings.
0m 02.63s: BD: init write settings.
0m 02.63s: bd set region A
0m 02.63s: Burn engine: config engine type-0 begin.
0m 02.64s: Burn engine: config engine type-0 end.
0m 02.64s: Burn engine: writer count 1.
0m 02.64s: Burn engine: 0- E:\ [ATAPI DVD A DH16AAL LHD3 (Ide)].
0m 02.64s: Burn engine: end init.
0m 03.46s: Init process: Init setting page successful.
0m 03.47s: QtLog Mode = false
0m 03.82s: Show UI Step 3
0m 03.82s: Start show MainUI.
0m 03.83s: UI manager: switch to Copy mode.
0m 05.01s: Init process: init main ui successful.
0m 05.39s: Init process: show main ui successful.
0m 05.39s: DriveX msg: Init driveX E with I/O mode: 0
0m 05.40s: opening drive E
0m 05.41s: opened i/o
0m 05.42s: got media type 4
0m 05.61s: got max lba 3459087
0m 05.61s: got disc type 10
0m 05.65s: type DVD-VIDEO
0m 05.65s: volume label SHARKNADO
0m 05.66s: DriveX msg: add media in driveX E.
0m 05.66s: DriveX msg: send open media msg to thread for driveX E.
0m 13.23s: opening drive E
0m 13.23s: opened i/o
0m 13.24s: got media type 4
0m 13.32s: got max lba 3459087
0m 13.32s: got disc type 10
0m 13.36s: type DVD-VIDEO
0m 13.36s: volume label SHARKNADO
0m 13.36s: Source managerpen source flag:1,1,1,1,1
0m 13.37s: Source managerpen source flag:1,1,1,1,1
0m 13.39s: Source manager: add source id 0.
0m 13.40s: Source open statusVD Yes, 2231-10-11
0m 13.40s: Source open status:BD Yes, 2158-1-1
0m 13.40s: internal path E:/VIDEO_TS/
0m 13.41s: got copyright 0 80
0m 13.93s: got udf/iso
0m 16.06s: got discinfo
0m 16.07s: pathplayer enabled
0m 19.38s: button: vts_1 menu_1 pgc_7 cell_2 start_1902 end_14678 sector_2151 count_4
0m 22.34s: button: vts_1 menu_1 pgc_8 cell_2 start_15837 end_30500 sector_16066 count_6
0m 23.62s: button: vts_1 menu_1 pgc_9 cell_2 start_31382 end_44500 sector_31518 count_8
0m 23.79s: button: vts_1 menu_1 pgc_11 cell_2 start_61040 end_76020 sector_61207 count_8
0m 24.27s: button: vts_1 menu_1 pgc_10 cell_2 start_45914 end_60057 sector_46169 count_12
0m 28.92s: got dvdinfo
0m 28.93s: opened dvd
0m 30.44s: Source manager: open successful.
0m 30.51s: Work manager: create DVD mainmoive work 0 with source 0 and uiinfo 0.
0m 30.62s: Source managerpen source flag:1,1,1,1,1
dvdfab_error_log.xml (beginning)
<?xml version="1.0" encoding="UTF-8"?>
<!--
This error report was automatically generated
by BugTrap for Win32-x86 on Sunday, July 03, 2016 6:04:34 PM
-->
<report version="1">
<platform>Win32-x86</platform>
<application>DVDFab</application>
<version>9.3.0.5</version>
<computer>P6240-PC</computer>
<ips>
<ip>10.8.6.13</ip>
</ips>
<user>P6240</user>
<timestamp>131120426740740000</timestamp>
<error>
<what>ACCESS_VIOLATION</what>
<process>
<name>DVDFab.exe</name>
<id>4144</id>
</process>
<module>C:\Windows\system32\ig4icd32.dll</module>
<address>0023:0D5A1FA6</address>
<function>
Comment