Read error

[erw]

Hello, I am trying to use DVDFAB7.0.2.5 but I keep getting a Read error. Please help.

[signals]

Can't help without more information. Give us the name of the disc and post the log files as requested in the Help Us Help You document posted in this forum.

[erw]

new moon read error

I am trying to use DVDFAB7.0.2.5Beta on New Moon and keep getting read errors. Please let me know if you need more informaton. Thanks for the help!

Sorry, I am new to this and I do not see the Help us Help you information. Please help!!

[AGJ]

Here it is

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
If you are using external hard drives or optical drives
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

Posts with all the requested information will be answered first.

[erw]

I am using windows Vista Home Premium
32-bit OS
3gb memory

burn VSO
2010-03-21 11:05:37 ---- ******************** Log session stop 21-Mar 11:05:37.711 PID 5680********************
2010-03-21 11:02:38 Info Current Drive selected : 3:0:0 - HL-DT-ST BDDVDRW GGC-H20N 1.01 [E] (Scsi)
2010-03-21 11:02:38 Info Using Advanced SPTI interface
2010-03-21 11:02:38 Info System default language : English (United States)
2010-03-21 11:02:38 Info User default language : English (United States)
2010-03-21 11:02:38 Info DLL Version : 4.0.7.466
2010-03-21 11:02:38 Info DLL : C:\Program Files\DVDFab 7\vso_hwe.dll
2010-03-21 11:02:38 Info Version : 7, 0, 1, 0
2010-03-21 11:02:38 Info ExeName : C:\Program Files\DVDFab 7\DVDFab.exe
2010-03-21 11:02:38 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2010-03-21 11:02:38 ---- Log session start 21-Mar 11:02:38.439 PID 5680******


DVDfab_internal
DVDFab 7.0.1.0 (2010/03/21 10:54:47)
0m 00.70s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 file2mobile 1 filemover 1
1m 26.83s: detected dvd
1m 26.86s: drive E
1m 26.86s: video dvd 1
1m 26.87s: volume label TWILIGHT_SAGA_NEW_MOON
1m 35.20s: got copyright 1 fe
1m 35.59s: got udf/iso
1m 42.24s: got discinfo

[AGJ]

those are for version 7.0.1.0 need the logs for version 7.0.2.5 which is the version you have the problem with

[erw]

Sorry about that, I thought i was using 7.0.2.5. I downloaded this version and it seems to be working. Thanks for your time.

Have a great day!!!