Window 7 Error "problem caused DVDfab to stop working"

[ngorongoro]

Apologies if this was answered before, however could not find reference to it in the forum. I installed a trial version (7) of DVDFab today. Upon launching the program scanned the DVD however I receive error "a problem caused DVDfab to stop working correctly......". I reinstalled video and DVD drivers and have uninstalled and reinstalled DVDFab a few times, Still the same error. Any sugestions or direction to other sources. Thanks

[maineman]

There is no problem with Fab 7.xxx specific to Win 7 that I know of.
There are many users running both without issues, myself included.
Is everything else working ok?

There are many possibilities, but here's the lead suspect based on what you said.

Please uninstall Fab 7 if you have not done so...use the Fab uninstaller.
D/L a fresh copy of v.7062, but do not run.
Save it to your hdd, then right click on the installer and be certain to run as administrator.

[signals]

Please post the log files listed in the Help Us Help You document in the DVD to DVD forum. You can attach them to a reply post. In Win7 they are usually located in C:\Desktop\Libraries\Documents\My Documents\DVDFab\Log. Attach all three logs if they have anything in them. The filenames are: dvdfab_burn_vso.log, dvdfab_internal.log and dvdfab_process.log.

[MurrayPotts]

A Problem caused the program to stop working

Administrator's Note: You problem is similar but not the same as the one being worked on in this thread (yours seems to be title specific). I am moving your post to its own thread in the DVD to DVD sub-forum. Please read the forum General Policies.

[ngorongoro]

Log files

Here are the last log files:

2010-05-22 18:21:20 ---- ******************** Log session stop 22-May 18:21:20.596 PID 5628********************
2010-05-22 18:17:30 Info Current Drive selected : 1:0:0 - TSSTcorp CDRWDVD TS-H493B D200 [E] (Ide)
2010-05-22 18:17:30 Info Using Advanced SPTI interface
2010-05-22 18:17:30 Info System default language : English (United States)
2010-05-22 18:17:30 Info User default language : English (United States)
2010-05-22 18:17:30 Info DLL Version : 4.0.7.466
2010-05-22 18:17:30 Info DLL : C:\Program Files\DVDFab 7\vso_hwe.dll
2010-05-22 18:17:30 Info Version : 7, 0, 6, 2
2010-05-22 18:17:30 Info ExeName : C:\Program Files\DVDFab 7\DVDFab.exe
2010-05-22 18:17:30 Info OS : Microsoft Windows 7 Home Premium (Build 7600)
2010-05-22 18:17:30 ---- ******************** Log session start 22-May 18:17:30.283 PID 5628********************

And....


DVDFab 7.0.6.2 Non-CSS (2010/05/22 16:40:32)

0m 03.88s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
1m 03.33s: detected dvd
1m 03.38s: drive E
1m 03.38s: video dvd 1
1m 03.39s: volume label UP_IN_THE_AIR
1m 03.44s: detected dvd
1m 03.46s: drive F
1m 03.46s: video dvd 0
1m 03.46s: volume label
1m 15.89s: got copyright 1 f6
1m 16.34s: got udf/iso
1m 20.26s: got discinfo

[ngorongoro]

Reinstalled without success

I did uninstall DVDFab using its uninstaller and reinstaled by D/L (not "Run"). Still get same error. However I am now able to successfully "DVD to DVD" copy an unprotected DVD but not a protected DVD. (Previously I had not tried to copying an unprotected DVD).

[Guest]

You have downloaded the wrong version of 7062

DVDFab 7.0.6.2 Non-CSS (2010/05/22 16:40:32)

Use this link to load the correct CSS version

[ngorongoro]

Problem resolved

Downloading and installing the CSS version resolved the problem - I have not seen the error again. Thanks