Dvd fab wont open disc

[dragongirl2010]

I'm also having problems when I'm trying to burn a movie. First, it won't open the movie unless I disengage pathplayer and when it finally opens, it crashes. I just don't know what's happening. Maybe I'm doing something wrong.

2010-09-11 17:00:21 ---- ******************** Log session stop 11-Sep 17:00:21.910 PID 3656********************
2010-09-11 16:50:58 Info Current Drive selected : 0:0:0 - HP DVD Writer 1170r WH24 [F] (Usb)
2010-09-11 16:50:58 Info Using Advanced SPTI interface
2010-09-11 16:50:58 Info System default language : English (United States)
2010-09-11 16:50:58 Info User default language : English (United States)
2010-09-11 16:50:58 Info DLL Version : 4.0.11.473
2010-09-11 16:50:58 Info DLL : C:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2010-09-11 16:50:58 Info Version : 8, 0, 1, 0
2010-09-11 16:50:58 Info ExeName : C:\Program Files (x86)\DVDFab 8\DVDFab.exe
2010-09-11 16:50:58 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2010-09-11 16:50:58 ---- ******************** Log session start 11-Sep 16:50:58.564 PID 3656********************


2010-09-10 18:42:40 ---- ******************** Log session stop 10-Sep 18:42:40.849 PID 1268********************
2010-09-10 18:41:02 Info Current Drive selected : 0:0:0 - HP DVD Writer 1170r WH24 [F] (Usb)
2010-09-10 18:41:02 Info Using Advanced SPTI interface
2010-09-10 18:41:02 Info System default language : English (United States)
2010-09-10 18:41:02 Info User default language : English (United States)
2010-09-10 18:41:02 Info DLL Version : 4.0.11.473
2010-09-10 18:41:02 Info DLL : C:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2010-09-10 18:41:02 Info Version : 8, 0, 1, 0
2010-09-10 18:41:02 Info ExeName : C:\Program Files (x86)\DVDFab 8\DVDFab.exe
2010-09-10 18:41:02 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2010-09-10 18:41:02 ---- ******************** Log session start 10-Sep 18:41:02.390 PID 1268********************


2010-09-10 18:41:00 ---- ******************** Log session stop 10-Sep 18:41:00.784 PID 12********************
2010-09-10 18:40:49 Info Current Drive selected : 0:0:0 - HP DVD Writer 1170r WH24 [F] (Usb)
2010-09-10 18:40:49 Info Using Advanced SPTI interface
2010-09-10 18:40:49 Info System default language : English (United States)
2010-09-10 18:40:49 Info User default language : English (United States)
2010-09-10 18:40:49 Info DLL Version : 4.0.11.473
2010-09-10 18:40:49 Info DLL : C:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2010-09-10 18:40:49 Info Version : 8, 0, 1, 0
2010-09-10 18:40:49 Info ExeName : C:\Program Files (x86)\DVDFab 8\DVDFab.exe
2010-09-10 18:40:49 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2010-09-10 18:40:49 ---- ******************** Log session start 10-Sep 18:40:49.547 PID 12********************

[Guest]

Updated to V 8011b

[dragongirl2010]

Still no luck. It is just not opening the disc at all. I dont think is my dvd player because I tried with something else and it worked.

[signals]

Please post the internal log also.

[dragongirl2010]

This is all I have.

2010-09-11 17:50:32 ---- ******************** Log session stop 11-Sep 17:50:32.497 PID 5580********************
2010-09-11 17:48:35 Info Current Drive selected : 0:0:0 - HP DVD Writer 1170r WH24 [F] (Usb)
2010-09-11 17:48:35 Info Using Advanced SPTI interface
2010-09-11 17:48:35 Info System default language : English (United States)
2010-09-11 17:48:35 Info User default language : English (United States)
2010-09-11 17:48:35 Info DLL Version : 4.0.11.473
2010-09-11 17:48:35 Info DLL : C:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2010-09-11 17:48:35 Info Version : 8, 0, 1, 1
2010-09-11 17:48:35 Info ExeName : C:\Program Files (x86)\DVDFab 8\DVDFab.exe
2010-09-11 17:48:35 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2010-09-11 17:48:35 ---- ******************** Log session start 11-Sep 17:48:35.280 PID 5580********************


2010-09-11 17:48:33 ---- ******************** Log session stop 11-Sep 17:48:33.434 PID 5688********************
2010-09-11 17:46:08 Info Current Drive selected : 0:0:0 - HP DVD Writer 1170r WH24 [F] (Usb)
2010-09-11 17:46:08 Info Using Advanced SPTI interface
2010-09-11 17:46:08 Info System default language : English (United States)
2010-09-11 17:46:08 Info User default language : English (United States)
2010-09-11 17:46:08 Info DLL Version : 4.0.11.473
2010-09-11 17:46:08 Info DLL : C:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2010-09-11 17:46:08 Info Version : 8, 0, 1, 1
2010-09-11 17:46:08 Info ExeName : C:\Program Files (x86)\DVDFab 8\DVDFab.exe
2010-09-11 17:46:08 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2010-09-11 17:46:08 ---- ******************** Log session start 11-Sep 17:46:08.393 PID 5688********************

[90312]

Is this with any DVD you try or one in particular?

[dragongirl2010]

It's the dvd because I have no problem with the other ones.

[90312]

Try a little glass cleaner and lint free cloth on it, sometimes that will take the mold release film off a brand new disc.