Unable to open Blu-ray - Getting "Please update" error

[glenns]

Nathanh915: You may have to do it with video converter from a home movie.If you didn't use it yet all Fab programs have a 30 day trial.If using this trial it will put a Fab logo into the picture but you can see if it works.Are you using rewritable disks or regular dvd's?

[Wilson.Wang]

Hi, Nathanh915

You should not open the folder in driver manually, just let DVDFab read the disc automatically.

Wilson.

[nathanh915]

Tried Glenns recommendation without any luck.

I am using DVD-R discs.

Wilson, Dvdfab was reading the disc automatically but stopped.

When it was working, I would insert the dvd and windows media player would start playing the disc. I would close WMP, then dvdfab would start reading the chapters.

Worked great for the first 20 discs, then I came in the next morning and have been getting this error ever since.


DVDFab 9.0.7.2 (2013/10/29 08:27:35)

0m 00.31s: Start preload dll...
0m 00.35s: Load dll successful.
0m 03.66s: Profile Manager :: End Load Profile
0m 04.00s: Start load fabplay dll...
0m 04.11s: Load fabplay dll successful.
0m 04.13s: Transfer settings successful.
0m 04.14s: info: fabcheck logpath= D:/My documents/DVDFab9/Log/
0m 04.18s: fab_check_gpu is running ...
0m 05.74s: fab_check_gpu run successful
0m 05.74s: info: recommand= 0, Shrink= 0, cuda_cap= 0 , cpu_count= 4
0m 05.74s: GPUAccelerate: 12345
0m 05.74s: CUDA cap: 0
0m 05.74s: Support coreavc decode: 0
0m 05.74s: Graphics info: NVIDIA GeForce 9400 GT : 5.50 : 1.1
0m 05.77s: Load config successful.
0m 05.77s: Windows os type is: 13.
0m 06.19s: Parse string is: 2:1399008227
0m 06.19s: Parse string is: 11:1399008227
0m 06.19s: Parse string is: 1:0
0m 06.20s: Parse string is: OV:9072
0m 06.20s: Parse string is: BV:9072
0m 06.20s: Parse string is: S:9460e013a06e57fdd6375bace0f05098
0m 06.20s: Option check status: Local
0m 06.20s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
0m 06.20s: Start get sys number.
0m 06.20s: Serial number is: 00-1d-09-20-14-00:08-00-27-00-98-f4
0m 06.22s: Reg URL link is:
0m 06.22s: Version is: 9072
0m 06.22s: Product is: 2
0m 06.22s: Connect type is: 0
0m 06.22s: Init GPU settings successful.
0m 06.24s: CommmandLine:
0m 06.97s: Times of connecting error is: 0
0m 06.97s: Parse string is: 2:1399008227
0m 06.97s: Parse string is: 11:1399008227
0m 06.97s: Parse string is: 1:0
0m 06.97s: Parse string is: OV:9072
0m 06.97s: Parse string is: BV:9072
0m 06.97s: Parse string is: S:76655c83e45b09edd55531749ae9eee0
0m 06.98s: Option check status: NewWork
0m 06.98s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
0m 07.22s: Begin init preview play engine.
0m 07.23s: Init DirectShow engine successful.
0m 07.44s: locale: en_US
lan: ENU
default font: ms shell dlg
use font: Arial
fonts: (el&font BLOCK),.Dialog 9,28 Days Later,3 of 9 Barcode,7th Service,7th Service Condensed,7th Service Expanded,7th Service Expanded Italic,7th Service ExtraBold,7th Service Italic,7th Service Leftalic,7th Service Outline,7th Service Outline Italic,7th Service Semi-Condensed,8514oem,A bite,A Charming Font,A770-Roman,Abadi MT Condensed Light,ABIGAIL,Abilene,ABRACADABRA,Abusive Pencil,Academy Engraved LET,Accent,ACTION,Action Jackson,Adelon-Light,AdLib,ADMUI3Lg,ADMUI3Sm,Adobe Arabic,Adobe Caslon Pro,Adobe Caslon Pro Bold,Adobe Fan Heiti Std B,Adobe Fangsong Std R,Adobe Garamond Pro,Adobe Garamond Pro Bold,Adobe Gothic Std B,Adobe Hebrew,Adobe Heiti Std R,Adobe Kaiti Std R,Adobe Ming Std L,Adobe Myungjo Std M,Adobe Song Std L,ADONIS,ADRIAN,ADRIANA,AG Book Stencil,AG Old Face Shaded,AGaramond,AGaramond Bold,AGaramond BoldOsF,AGaramond RegularSC,AGaramond Titling,AGaramondAlt,AGaramondExp,AGaramondExp Bold,Agency FB,Aggressive Angry! 0m 17.37s: Init burn engine successful.
1m 18.58s: Init driveX with I/O mode: 0
1m 18.58s: Init driveX with I/O mode: 0
1m 18.66s: opening drive G
1m 18.66s: opened i/o
1m 18.67s: got media type 5
1m 25.29s: got max lba 0
1m 25.30s: opening drive E
1m 25.32s: opened i/o
1m 25.42s: opening drive G
1m 25.42s: opened i/o
1m 25.42s: got media type 5
1m 25.54s: got max lba 0
3m 17.94s: set folder G:/VIDEO_TS/ with type 0
3m 17.94s: opening folder G:/VIDEO_TS/
3m 18.06s: set folder G:/VIDEO_TS/ with type 0
3m 18.06s: opening folder G:/VIDEO_TS/
3m 18.10s: css attach G:/VIDEO_TS/VIDEO_TS.IFO
3m 18.11s: css attach G:/VIDEO_TS/VIDEO_TS.BUP
3m 18.11s: failed to open 0

[nathanh915]

Update.
Uninstalled DVDFab, Ran CCleaner, Ran Regedit and manually removed any reference to DVDfab and deleted all folders.

Still getting Failed to open Error.

[glenns]

Are you using bit defender for security program if yes.
.....Bitdefender Internet Security...

for some reason it interferes with fabcore.exe so that it keeps increasing in memory usage untill it caps at a certain level and then stalls....no need to uninstall Bitdefender though..... just go into settings/Exclusions/Excluded Processes and add dvdfab.exe and fabcore.exe.

If no I would go into control panel and hardware and sound under it is the settings to auto play your dvds,You selected windows media player to start when putting a dvd in the drive change it to do nothing then Fab will read the disk when you put it in the drive without media playing starting.You can give this a try you can always set it back to the way you had it.

Doe's the disk play on the computer? Try using version 8085 it's still up on the front page of Fab.If it doesn't see all chapters go into Fab settings and turn off pathfinder when done turn it back on see if this helps.

[nathanh915]

I am using Eset Nod32 antivirus.

I installed 8.2.2.9 and I can rip the dvd, but now I have no audio. I used generic.avi.xvid.audiocopy. Which profile works the best?

Log file:
DVDFab 8.2.2.9 (2013/11/09 09:26:27)

0m 01.01s: Start preload dll...
0m 01.07s: Load dll successful.
0m 01.15s: Start load fabplay dll...
0m 01.23s: Load fabplay dll successful.
0m 01.23s: Windows os type is: 13.
0m 01.24s: Transfer settings successful.
0m 01.90s: GPUAccelerate: 12345
0m 01.90s: CUDA cap: 0
0m 01.90s: Support coreavc decode: 0
0m 01.90s: Graphics info: NVIDIA GeForce 9400 GT : 5.50 : 1.1
0m 01.98s: Qt Translator file load success
0m 02.65s: Load config successful.
0m 06.56s: Init profile data driver sucessful.
0m 12.27s: Init GPU settings sucessful.
0m 12.27s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 12.27s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 12.76s: Config ExBar successful.
0m 12.76s: dvd2dvd have 8 elements.
0m 12.97s: dvd2mobile have 31 elements.
0m 14.11s: blu-ray2blu-ray have 4 elements.
0m 14.15s: blu-ray2mobile have 20 elements.
0m 14.89s: blu-ray23d have 7 elements.
0m 15.10s: blu-ray2dvd have 1 elements.
0m 15.15s: file2mobile have 30 elements.
0m 16.26s: file2dvd have 1 elements.
0m 16.29s: file2bluray have 1 elements.
0m 16.77s: Config work ui controls successful.

The early versions of 9 worked great. Any idea what changed between 8 and the latest version of 9?

[nathanh915]

Installed 9.1.0.6 on my laptop and I'm still getting the Failed to open Error that I received on my desktop. I was hoping it was just my desktop.

It seams to only do it on my DVD5 home movies. Commercial dvd's seam to work fine.

Any ideas?

I installed version 8.2.2.9 and ripper worked but I get no audio.

Please help!!!

[CBR929]

Hi nathanh915
Try disabling path player in Fab settings, see pic, just remember to set it back to always enabled.
Also make sure that you have all auto play settings on your computer turned off so there is no interference between Fab and other programs trying to read the disc.
CBR929

[nathanh915]

Disabled Path finder and turned off Auto play. Still getting the error for the DVD5 discs.

[90312]

Post the entire log this time.

[nathanh915]

This is the newest info from the log folder.

2013-11-19 10:13:42 ---- ******************** Log session stop 19-Nov 10:13:42.635 PID 3104********************
2013-11-19 10:11:30 Info Current Drive selected : 0:1:0 - HL-DT-ST DVDRAM GH22NS40 NL02 [E] (Ide)
2013-11-19 10:11:30 Info Using Advanced SPTI interface
2013-11-19 10:11:30 Info System default language : English (United States)
2013-11-19 10:11:30 Info User default language : English (United States)
2013-11-19 10:11:30 Info DLL Version : 4.0.21.489
2013-11-19 10:11:30 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-11-19 10:11:30 Info Version : 9, 1, 0, 6
2013-11-19 10:11:30 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-11-19 10:11:30 Info OS : Microsoft Windows 7 Professional (Build 7601: Service Pack 1)
2013-11-19 10:11:30 ---- ******************** Log session start 19-Nov 10:11:30.924 PID 3104********************

16:11:28:007 info: main: DVDFab - Fabcheck 1,0,2,1 - Tue Nov 19 10:11:28 2013

16:11:28:023 info: GetVideoCardInfoEx: - NVIDIA GeForce 9400 GT
16:11:28:101 info: gpuGetMaxGflopsGLDeviceIdDRV: device_count - 1 - cuda_api_version = 6000 -
16:11:28:116 info: gpuGetMaxGflopsGLDeviceIdDRV: bTCC - 0 - computeMode = 0 -
16:11:28:132 info: gpuGetMaxGflopsGLDeviceIdDRV: deviceName - GeForce 9400 GT - benchmark = 22000000 -
16:11:28:132 info: DetectVideoCard_CUDA: bestCudaDetectInfo 1,0,22000000,1,1,GeForce 9400 GT
16:11:28:132 info: fab_check::check_cuda: cudaStatus = 0 , modeType = 56 , devCap = 0
16:11:28:132 info: fab_check::check_cuda: AcquireWriteBlock OK.
16:11:28:132 info: main: end

16:20:03:473 info: main: DVDFab - Fabcheck 1,0,2,1 - Tue Nov 19 10:20:03 2013

16:20:03:489 info: GetVideoCardInfoEx: - NVIDIA GeForce 9400 GT
16:20:03:582 info: gpuGetMaxGflopsGLDeviceIdDRV: device_count - 1 - cuda_api_version = 6000 -
16:20:03:582 info: gpuGetMaxGflopsGLDeviceIdDRV: bTCC - 0 - computeMode = 0 -
16:20:03:582 info: gpuGetMaxGflopsGLDeviceIdDRV: deviceName - GeForce 9400 GT - benchmark = 22000000 -
16:20:03:598 info: DetectVideoCard_CUDA: bestCudaDetectInfo 1,0,22000000,1,1,GeForce 9400 GT
16:20:03:598 info: fab_check::check_cuda: cudaStatus = 0 , modeType = 56 , devCap = 0
16:20:03:614 info: fab_check::check_cuda: AcquireWriteBlock OK.
16:20:03:614 info: main: end

04:36:43:337 info: main: DVDFab - Fabcheck 1,0,2,1 - Tue Nov 19 22:36:43 2013

04:36:43:357 info: GetVideoCardInfoEx: - NVIDIA GeForce 9400 GT
04:36:43:457 info: gpuGetMaxGflopsGLDeviceIdDRV: device_count - 1 - cuda_api_version = 6000 -
04:36:43:467 info: gpuGetMaxGflopsGLDeviceIdDRV: bTCC - 0 - computeMode = 0 -
04:36:43:477 info: gpuGetMaxGflopsGLDeviceIdDRV: deviceName - GeForce 9400 GT - benchmark = 22000000 -
04:36:43:477 info: DetectVideoCard_CUDA: bestCudaDetectInfo 1,0,22000000,1,1,GeForce 9400 GT
04:36:43:487 info: fab_check::check_cuda: cudaStatus = 0 , modeType = 56 , devCap = 0
04:36:43:497 info: fab_check::check_cuda: AcquireWriteBlock OK.
04:36:43:497 info: main: end

04:38:10:757 info: main: DVDFab - Fabcheck 1,0,2,1 - Tue Nov 19 22:38:10 2013

04:38:10:767 info: GetVideoCardInfoEx: - NVIDIA GeForce 9400 GT
04:38:10:847 info: gpuGetMaxGflopsGLDeviceIdDRV: device_count - 1 - cuda_api_version = 6000 -
04:38:10:847 info: gpuGetMaxGflopsGLDeviceIdDRV: bTCC - 0 - computeMode = 0 -
04:38:10:857 info: gpuGetMaxGflopsGLDeviceIdDRV: deviceName - GeForce 9400 GT - benchmark = 22000000 -
04:38:10:857 info: DetectVideoCard_CUDA: bestCudaDetectInfo 1,0,22000000,1,1,GeForce 9400 GT
04:38:10:867 info: fab_check::check_cuda: cudaStatus = 0 , modeType = 56 , devCap = 0
04:38:10:877 info: fab_check::check_cuda: AcquireWriteBlock OK.
04:38:10:877 info: main: end

DVDFab 9.1.0.6 (2013/11/19 22:38:10)

0m 00.15s: Start preload dll...
0m 00.20s: Load dll successful.
0m 00.20s: Start load fabplay dll...
0m 00.28s: Load fabplay dll successful.
0m 00.28s: Transfer settings successful.
0m 00.28s: info: fabcheck logpath= D:/My documents/DVDFab9/Log/
0m 00.29s: fab_check_gpu is running ...
0m 00.45s: fab_check_gpu run successful
0m 00.45s: info: recommand= 0, Shrink support= 1, enable= 0, cuda_cap= 0 , cpu_count= 4
0m 00.45s: GPUAccelerate: 12345
0m 00.45s: GPUAccelerate setting: 0, 8248
0m 00.45s: CUDA cap: 0
0m 00.45s: Support coreavc decode: 0
0m 00.46s: Lighting shrink status: 1, 0
0m 00.46s: Graphics info: NVIDIA GeForce 9400 GT : 6.0 : 1.1
0m 00.46s: Load config successful.
0m 00.47s: Windows os type is: 13.
0m 00.66s: Parse string is: 2:1399008227
0m 00.67s: Parse string is: 11:1399008227
0m 00.67s: Parse string is: 1:0
0m 00.67s: Parse string is: OV:9106
0m 00.67s: Parse string is: BV:9102
0m 00.67s: Parse string is: S:b907fcd4a2c89c65f298b2f54d8dd616
0m 00.67s: Option check status: Local
0m 00.68s: HD Decrypter-1-0-215811
0m 00.68s: DVD to DVD (Gold)-0-0-200011
0m 00.68s: DVD to DVD-1-1-201452
0m 00.68s: DVD to Mobile-1-1-201452
0m 00.68s: Blu-ray to Blu-ray-1-0-215811
0m 00.68s: Blu-ray to Mobile-1-0-215811
0m 00.68s: File to Mobile-1-0-215811
0m 00.68s: Blu-ray to DVD-1-0-215811
0m 00.68s: File to DVD-1-0-215811
0m 00.69s: File to Blu-ray-1-0-215811
0m 00.69s: File Mover-1-0-215811
0m 00.69s: Blu-ray to 3D-1-0-215811
0m 00.69s: 2D to 3D-1-0-215811
0m 00.69s: Blu-ray Decrypt-1-0-200011
0m 00.69s: DVD Decrypt-1-0-200011
0m 00.69s: Start get sys number.
0m 00.69s: Get advertising info start
0m 00.69s: Init GPU settings successful.
0m 00.70s: CommmandLine:
0m 00.70s: Serial number is: 00-1d-09-20-14-00:08-00-27-00-98-f4
0m 00.69s: Product type is: 2
0m 00.70s: Reg URL link is:
0m 00.70s: Advertising id: 1
0m 00.70s: Version is: 9106
0m 00.70s: URL link is:
0m 00.70s: Product is: 2
0m 00.70s: Language type is: ENU
0m 00.70s: Connect type is: 0
0m 01.61s: Times of connecting error is: 0
0m 01.61s: Parse string is: 2:1399008227
0m 01.61s: Begin init preview play engine.
0m 01.61s: Parse string is: 11:1399008227
0m 01.61s: Parse string is: 1:0
0m 01.61s: Parse string is: OV:9106
0m 01.61s: Parse string is: BV:9102
0m 01.61s: Init DirectShow engine successful.
0m 01.61s: Parse string is: S:623610519b9cd8ee1aa55588e50531f0
0m 01.62s: Option check status: NewWork
0m 01.62s: HD Decrypter-1-0-215811
0m 01.62s: DVD to DVD (Gold)-0-0-200011
0m 01.63s: DVD to DVD-1-1-201452
0m 01.63s: DVD to Mobile-1-1-201452
0m 01.63s: Blu-ray to Blu-ray-1-0-215811
0m 01.63s: Blu-ray to Mobile-1-0-215811
0m 01.63s: File to Mobile-1-0-215811
0m 01.63s: Blu-ray to DVD-1-0-215811
0m 01.63s: File to DVD-1-0-215811
0m 01.63s: File to Blu-ray-1-0-215811
0m 01.64s: File Mover-1-0-215811
0m 01.64s: Blu-ray to 3D-1-0-215811
0m 01.64s: 2D to 3D-1-0-215811
0m 01.64s: Blu-ray Decrypt-1-0-200011
0m 01.64s: DVD Decrypt-1-0-200011
0m 02.16s: Init burn engine successful.
0m 02.68s: Profile Manager :: End Load Profile
0m 02.94s: Init setting page successful.
0m 22.17s: Init driveX with I/O mode: 0
0m 22.17s: Init driveX with I/O mode: 0
0m 22.32s: opening drive E
0m 22.35s: opened i/o
0m 22.35s: opening drive F
0m 22.36s: opened i/o
0m 50.67s: opening drive E
0m 52.17s: opened i/o
0m 52.18s: got media type 5
0m 52.34s: got max lba 0
1m 34.87s: set folder E:/VIDEO_TS/ with type 0
1m 34.87s: opening folder E:/VIDEO_TS/
1m 35.11s: set folder E:/VIDEO_TS/ with type 0
1m 35.11s: opening folder E:/VIDEO_TS/
1m 35.13s: Open blu-ray disc expired time: 215811
1m 35.13s: css attach E:/VIDEO_TS/VIDEO_TS.IFO
1m 35.13s: css attach E:/VIDEO_TS/VIDEO_TS.BUP
1m 35.13s: failed to open 0