Announcement

Collapse
No announcement yet.

Help with El Capitan

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Help with El Capitan

    My DVD Fab Copy won't open now that I've installed Mac OS X El Capitan. The Error Message says the operating system is not supported. Will There be an update coming?

    BA
    Tags: el capitan, mac os 10.11
    #2
    Certainly, but the office is closed until 8 October for a national holiday. I have no idea when the update will be released. Please post in the Fab for mac forum next time. I will move this thread there.
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

    Comment

      #3
      What I Did?

      I had to restore to my last backup before I installed El Capitan, which restored it to Yosemite. It works again now for me.

      Comment

        #4
        Originally posted by BigAl17 View Post
        My DVD Fab Copy won't open now that I've installed Mac OS X El Capitan. The Error Message says the operating system is not supported. Will There be an update coming?

        BA
        Please post the DVDFab Internal log file.

        Thanks!

        Wilson
        Please post your logs the default location is:
        For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
        For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
        Please use attachment button and attach your most recent, Internal log and post right here.
        If it's the burning issue, please also attach burn log.

        Thanks!

        Comment

          #5
          Internal log re can't open with El Capitan

          0m 00.13s:

          DVDFab 9.1.9.6 (2015/10/02 13:59:05)

          0m 00.15s: Init Public log : enabled.
          0m 00.15s: Init Private log : finish.
          0m 00.16s: App info: 2015-4-10
          0m 00.16s: App info: 9.1.9.6 9196 Official
          0m 00.16s: Init CrashReportSettings : enabled.
          0m 00.16s: Init DVDInfo_Log : enabled.
          0m 00.16s: Init Qt_Log : disabled.
          0m 01.11s: Profile Manager :: Begin Load Profile
          0m 01.12s: Qt Translator file load success
          0m 01.12s: App info: client type 9.
          0m 01.12s: MobilePlay load: preload successful.
          0m 01.13s: MobilePlay load: Load successful.
          0m 01.13s: Init process: Transfer settings successful.
          0m 01.37s: GPU check: GPUAccelerate-4194304
          0m 01.37s: GPU check: GPUAccelerate setting-0, 0
          0m 01.38s: GPU check: CUDA cap-0
          0m 01.38s: GPU check: Support coreavc decode-0
          0m 01.39s: GPU check: Lighting shrink status-0, 0
          0m 01.39s: Init process: Load config successful.
          0m 01.49s: Init process: Mac os type is Mac OS X 10.11.
          0m 01.49s: Init process: command line in is
          0m 01.49s: Init process: unsupported os.
          0m 01.83s: Profile Manager :: End Load Profile
          0m 00.04s:

          DVDFab 9.1.9.6 (2015/10/02 14:03:58)

          0m 00.04s: Init Public log : enabled.
          0m 00.04s: Init Private log : finish.
          0m 00.04s: App info: 2015-4-10
          0m 00.05s: App info: 9.1.9.6 9196 Official
          0m 00.05s: Init CrashReportSettings : enabled.
          0m 00.05s: Init DVDInfo_Log : enabled.
          0m 00.05s: Init Qt_Log : disabled.
          0m 00.45s: Profile Manager :: Begin Load Profile
          0m 00.45s: Qt Translator file load success
          0m 00.45s: App info: client type 9.
          0m 00.45s: MobilePlay load: preload successful.
          0m 00.45s: MobilePlay load: Load successful.
          0m 00.46s: Init process: Transfer settings successful.
          0m 00.59s: GPU check: GPUAccelerate-4194304
          0m 00.61s: GPU check: GPUAccelerate setting-0, 0
          0m 00.61s: GPU check: CUDA cap-0
          0m 00.61s: GPU check: Support coreavc decode-0
          0m 00.62s: GPU check: Lighting shrink status-0, 0
          0m 00.62s: Init process: Load config successful.
          0m 00.66s: Init process: Mac os type is Mac OS X 10.11.
          0m 00.66s: Init process: command line in is
          0m 00.69s: Init process: unsupported os.
          0m 01.03s: Profile Manager :: End Load Profile
          0m 00.26s:

          DVDFab 9.1.9.6 (2015/10/02 21:23:26)

          0m 00.33s: Init Public log : enabled.
          0m 00.34s: Init Private log : finish.
          0m 00.36s: App info: 2015-4-10
          0m 00.36s: App info: 9.1.9.6 9196 Official
          0m 00.37s: Init CrashReportSettings : enabled.
          0m 00.37s: Init DVDInfo_Log : enabled.
          0m 00.37s: Init Qt_Log : disabled.
          0m 01.14s: Profile Manager :: Begin Load Profile
          0m 01.15s: Qt Translator file load success
          0m 01.16s: App info: client type 9.
          0m 01.16s: MobilePlay load: preload successful.
          0m 01.16s: MobilePlay load: Load successful.
          0m 01.16s: Init process: Transfer settings successful.
          0m 01.47s: GPU check: GPUAccelerate-4194304
          0m 01.48s: GPU check: GPUAccelerate setting-0, 0
          0m 01.48s: GPU check: CUDA cap-0
          0m 01.48s: GPU check: Support coreavc decode-0
          0m 01.48s: GPU check: Lighting shrink status-0, 0
          0m 01.51s: Init process: Load config successful.
          0m 01.58s: Init process: Mac os type is Mac OS X 10.11.
          0m 01.58s: Init process: command line in is
          0m 01.59s: Init process: unsupported os.
          0m 01.93s: Profile Manager :: End Load Profile
          0m 00.13s:

          DVDFab 9.1.9.6 (2015/10/03 15:49:48)

          0m 00.19s: Init Public log : enabled.
          0m 00.19s: Init Private log : finish.
          0m 00.21s: App info: 2015-4-10
          0m 00.21s: App info: 9.1.9.6 9196 Official
          0m 00.21s: Init CrashReportSettings : enabled.
          0m 00.22s: Init DVDInfo_Log : enabled.
          0m 00.22s: Init Qt_Log : disabled.
          0m 00.88s: Profile Manager :: Begin Load Profile
          0m 00.89s: Qt Translator file load success
          0m 00.89s: App info: client type 9.
          0m 00.90s: MobilePlay load: preload successful.
          0m 00.90s: MobilePlay load: Load successful.
          0m 00.90s: Init process: Transfer settings successful.
          0m 01.19s: GPU check: GPUAccelerate-4194304
          0m 01.20s: GPU check: GPUAccelerate setting-0, 0
          0m 01.20s: GPU check: CUDA cap-0
          0m 01.20s: GPU check: Support coreavc decode-0
          0m 01.20s: GPU check: Lighting shrink status-0, 0
          0m 01.22s: Init process: Load config successful.
          0m 01.27s: Init process: Mac os type is Mac OS X 10.11.
          0m 01.28s: Init process: command line in is
          0m 01.28s: Init process: unsupported os.
          0m 01.65s: Profile Manager :: End Load Profile
          0m 00.09s:

          DVDFab 9.1.9.6 (2015/10/03 20:58:06)

          0m 00.13s: Init Public log : enabled.
          0m 00.14s: Init Private log : finish.
          0m 00.14s: App info: 2015-4-10
          0m 00.14s: App info: 9.1.9.6 9196 Official
          0m 00.14s: Init CrashReportSettings : enabled.
          0m 00.15s: Init DVDInfo_Log : enabled.
          0m 00.15s: Init Qt_Log : disabled.
          0m 00.72s: Profile Manager :: Begin Load Profile
          0m 00.74s: Qt Translator file load success
          0m 00.74s: App info: client type 9.
          0m 00.74s: MobilePlay load: preload successful.
          0m 00.75s: MobilePlay load: Load successful.
          0m 00.77s: Init process: Transfer settings successful.
          0m 00.86s: GPU check: GPUAccelerate-4194304
          0m 00.86s: GPU check: GPUAccelerate setting-0, 0
          0m 00.87s: GPU check: CUDA cap-0
          0m 00.87s: GPU check: Support coreavc decode-0
          0m 00.87s: GPU check: Lighting shrink status-0, 0
          0m 00.87s: Init process: Load config successful.
          0m 00.92s: Init process: Mac os type is Mac OS X 10.11.
          0m 00.92s: Init process: command line in is
          0m 00.92s: Init process: unsupported os.
          0m 01.42s: Profile Manager :: End Load Profile
          0m 00.11s:

          DVDFab 9.1.9.6 (2015/10/04 21:49:37)

          0m 00.14s: Init Public log : enabled.
          0m 00.14s: Init Private log : finish.
          0m 00.14s: App info: 2015-4-10
          0m 00.14s: App info: 9.1.9.6 9196 Official
          0m 00.14s: Init CrashReportSettings : enabled.
          0m 00.15s: Init DVDInfo_Log : enabled.
          0m 00.15s: Init Qt_Log : disabled.
          0m 02.30s: Profile Manager :: Begin Load Profile
          0m 02.31s: Qt Translator file load success
          0m 02.32s: App info: client type 9.
          0m 02.32s: MobilePlay load: preload successful.
          0m 02.32s: MobilePlay load: Load successful.
          0m 02.33s: Init process: Transfer settings successful.
          0m 02.69s: GPU check: GPUAccelerate-4194304
          0m 02.69s: GPU check: GPUAccelerate setting-0, 0
          0m 02.69s: GPU check: CUDA cap-0
          0m 02.69s: GPU check: Support coreavc decode-0
          0m 02.69s: GPU check: Lighting shrink status-0, 0
          0m 02.71s: Init process: Load config successful.
          0m 02.77s: Init process: Mac os type is Mac OS X 10.11.
          0m 02.77s: Init process: command line in is
          0m 02.77s: Init process: unsupported os.
          0m 03.13s: Profile Manager :: End Load Profile
          0m 00.12s:

          DVDFab 9.1.9.6 (2015/10/10 06:13:40)

          0m 00.17s: Init Public log : enabled.
          0m 00.17s: Init Private log : finish.
          0m 00.17s: App info: 2015-4-10
          0m 00.17s: App info: 9.1.9.6 9196 Official
          0m 00.19s: Init CrashReportSettings : enabled.
          0m 00.20s: Init DVDInfo_Log : enabled.
          0m 00.20s: Init Qt_Log : disabled.
          0m 01.69s: Profile Manager :: Begin Load Profile
          0m 01.71s: Qt Translator file load success
          0m 01.77s: App info: client type 9.
          0m 01.85s: MobilePlay load: preload successful.
          0m 01.88s: MobilePlay load: Load successful.
          0m 01.88s: Init process: Transfer settings successful.
          0m 03.49s: GPU check: GPUAccelerate-4194304
          0m 03.49s: GPU check: GPUAccelerate setting-0, 0
          0m 03.50s: GPU check: CUDA cap-0
          0m 03.51s: GPU check: Support coreavc decode-0
          0m 03.55s: GPU check: Lighting shrink status-0, 0
          0m 03.57s: Init process: Load config successful.
          0m 03.67s: Profile Manager :: End Load Profile
          0m 03.74s: Init process: Mac os type is Mac OS X 10.11.
          0m 03.74s: Init process: command line in is
          0m 03.76s: Init process: unsupported os.

          Comment

            #6
            Different results on different machines

            DVDFab works fine with El Capitan with my new iMac Desktop machine but not with my mac book pro

            (((Hardware Overview:

            Model Name: MacBook Pro
            Model Identifier: MacBookPro5,4
            Processor Name: Intel Core 2 Duo
            Processor Speed: 2.53 GHz
            Number of Processors: 1
            Total Number of Cores: 2
            L2 Cache: 3 MB
            Memory: 4 GB
            Bus Speed: 1.07 GHz
            Boot ROM Version: MBP53.00AC.B03
            SMC Version (system): 1.49f2
            Serial Number (system): W89336907XJ
            Hardware UUID: AA3AD006-4583-5711-90CF-6C0DC39F939B
            Sudden Motion Sensor:
            State: Enabled)))

            Comment

              #7
              log file

              Here's the log file you requested
              Attached Files

              Comment

                #8
                Originally posted by BigAl17 View Post
                Here's the log file you requested
                Hi,

                You are using the old DVDFab version, please update to the latest version 9215 and try again.

                Wilson
                Please post your logs the default location is:
                For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
                For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
                Please use attachment button and attach your most recent, Internal log and post right here.
                If it's the burning issue, please also attach burn log.

                Thanks!

                Comment

                  #9
                  DVDFAB Copy for MAC not working

                  I have El Capitan 10.11. Just bought DVDFAB Copy yesterday. Doesn't work.Icon at bottom of screen says DVDFAB is not responding. I have installed latest version 9.2.1.5. Will not load. Now what?

                  Comment

                  Previous template Next
                  Working...
                  X