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Random popup java chapter selection graphics in DVDFab Media Player v5.0.1.4

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  • Random popup java chapter selection graphics in DVDFab Media Player v5.0.1.4

    I am having an issue of random popup java chapter selection graphics since at least version 5.0.0.3 with multiple movies. I am using MENU playback mode (not using simple mode). It is a difficult issue to reproduce as it happens at seemingly random times, and if I start the movie over, it will not repeat at the same time mark. I finally managed to catch it happening and recorded the video with my cell phone. I posted the clips to youtube. Issue recorded playing back with version 5.0.1.4

    Playback issue at the 15 second mark (Wrinkle in Time clip): https://youtu.be/iCT7YqTxyhY
    Playback issue at 1 minute, 29 second mark (Guardians of the Galaxy 2 clip): https://youtu.be/7UCAQWP7Ehk

    I am definitely not pressing any buttons or keys when it happens.

    Thanks

  • #2
    Are you playback “Wrinkle in Time” and “Guardians of the Galaxy 2” original movie discs or their copies from DVDFab?

    Please post Player 5 log file too. Thanks.

    Regards,
    Mona
    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

    Comment


    • #3
      Attached is my log file with serial number removed.

      The issue happens with both original discs and backups as shown in the clips I linked above. Thank you.
      Attached Files

      Comment


      • #4
        Hi, Thanks. The issue and log has been forwarded to the QA team to diagnose. Any news we will update you.
        User Manual for DVDFab v10 (pdf)

        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab10\Log
        For Mac: Finder> Documents> DVDFab10> Log

        DVDFab Player 5:
        For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

        Comment


        • #5
          FYI: In a post in another thread here user gomno reports:

          Originally posted by gomno View Post
          (I) was able to play the UHD iso (The Last Jedi) without any problem (except for a random chapter selection graphic popup).
          so it looks like this is happening to other users as well. Thank you.

          Comment


          • #6
            Hi dgray,

            do you still have this problem with v5.0.1.8?

            I had a similar problem with Blu-ray 3D ISOs, but I can't reproduce it anymore.

            Comment

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