Random popup java chapter selection graphics in DVDFab Media Player v5.0.1.4

[dgray]

I am having an issue of random popup java chapter selection graphics since at least version 5.0.0.3 with multiple movies. I am using MENU playback mode (not using simple mode). It is a difficult issue to reproduce as it happens at seemingly random times, and if I start the movie over, it will not repeat at the same time mark. I finally managed to catch it happening and recorded the video with my cell phone. I posted the clips to youtube. Issue recorded playing back with version 5.0.1.4

Playback issue at the 15 second mark (Wrinkle in Time clip): https://youtu.be/iCT7YqTxyhY
Playback issue at 1 minute, 29 second mark (Guardians of the Galaxy 2 clip): https://youtu.be/7UCAQWP7Ehk

I am definitely not pressing any buttons or keys when it happens.

Thanks

[Mona]

Are you playback “Wrinkle in Time” and “Guardians of the Galaxy 2” original movie discs or their copies from DVDFab?

Please post Player 5 log file too. Thanks.

Regards,
Mona

[dgray]

Attached is my log file with serial number removed.

The issue happens with both original discs and backups as shown in the clips I linked above. Thank you.

[Ashley]

Hi, Thanks. The issue and log has been forwarded to the QA team to diagnose. Any news we will update you.

[dgray]

FYI: In a post in another thread here user gomno reports:

(I) was able to play the UHD iso (The Last Jedi) without any problem (except for a random chapter selection graphic popup).

so it looks like this is happening to other users as well. Thank you.

[gorba8.9]

Hi dgray,

do you still have this problem with v5.0.1.8?

I had a similar problem with Blu-ray 3D ISOs, but I can't reproduce it anymore.