Another sound, or menu, bug: No Sound in Spider-Man Blu-ray menu :-(

[gorba8.9]

While there is sound during the Sony intro, and sound during the film, there is No Sound during the Blu-ray menu.

Neither with Output Device set to DIRECTSOUND nor WASAPI.

[Ashley]

While there is sound during the Sony intro, and sound during the film, there is No Sound during the Blu-ray menu.

Neither with Output Device set to DIRECTSOUND nor WASAPI.

Hi, we have reported it to the QA team to test, thanks.

[Ashley]

Hi, we need some assistance from you.
1. Please go to Settings > Audio, send us a screenshot of it on your DVDFab Player 5;
2. Please click on the Menu button of DVDFab Player 5 to choose "Open log folder" and send us the logs. Or directly go to C:\Users\user name\Documents\DVDFab Player 5 (the default log location), send us the logs, thanks.

[gorba8.9]

send us a screenshot

send us the logs

If even your miserable forum software would work. :-(

Just see the screenshot above, I even shrinked it down from png to ugly 1920x1080 jpg before the "Fullsize" upload, and look at the result. :-(

[Ashley]

Hi, I sent you a message. Please kindly refer to that and see if the files will be forwarded to us, thanks.

[gorba8.9]

Just sent you the files.

[Ashley]

You file has been received and forwarded to the QA team to diagnose. We will update you for any progress.

[gorba8.9]

Played with the hardware Blu-ray disc player, the AVR reports the menu sound signal as DD 2.0.



Either you have problems with DD 2.0, or it's a menu bug.

[gorba8.9]

Still no sound in the menu with version 5.0.1.8.

I checked that there is no general DD 2.0 problem. It's a menu bug. This is the UK Blu-ray release.

[Mona]

Still no sound in the menu with version 5.0.1.8.

I checked that there is no general DD 2.0 problem. It's a menu bug. This is the UK Blu-ray release.

Once it is fixed, we will update you. Please wait, thank you.

[gorba8.9]

I've waited for three months, the bug is still not fixed.

[Mona]

UPDATE: Fixed in the coming version, please update to have a try when it is available. Thanks.

[gorba8.9]

UPDATE: Fixed in the coming version

Yes, it is fixed, there's sound now in the Spider-Man menu. As well as in Spider-Man 2 and Spider-Man 3, which had the same problem, in this Sony Pictures Home Entertainment UK Blu-ray Trilogy box set.