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Another sound, or menu, bug: No Sound in Spider-Man Blu-ray menu :-(

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    Another sound, or menu, bug: No Sound in Spider-Man Blu-ray menu :-(

    While there is sound during the Sony intro, and sound during the film, there is No Sound during the Blu-ray menu.

    Neither with Output Device set to DIRECTSOUND nor WASAPI.

    Click image for larger version

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    #2
    Originally posted by gorba8.9 View Post
    While there is sound during the Sony intro, and sound during the film, there is No Sound during the Blu-ray menu.

    Neither with Output Device set to DIRECTSOUND nor WASAPI.

    Click image for larger version

Name:	Spider-Man No Sound klein.png
Views:	481
Size:	11.5 KB
ID:	356550
    Hi, we have reported it to the QA team to test, thanks.

    Comment


      #3
      Hi, we need some assistance from you.
      1. Please go to Settings > Audio, send us a screenshot of it on your DVDFab Player 5;
      2. Please click on the Menu button of DVDFab Player 5 to choose "Open log folder" and send us the logs. Or directly go to C:\Users\user name\Documents\DVDFab Player 5 (the default log location), send us the logs, thanks.

      Comment


        #4
        Originally posted by Ashley

        send us a screenshot

        send us the logs
        If even your miserable forum software would work. :-(

        Just see the screenshot above, I even shrinked it down from png to ugly 1920x1080 jpg before the "Fullsize" upload, and look at the result. :-(

        Comment


          #5
          Hi, I sent you a message. Please kindly refer to that and see if the files will be forwarded to us, thanks.

          Comment


            #6
            Just sent you the files.

            Comment


              #7
              You file has been received and forwarded to the QA team to diagnose. We will update you for any progress.

              Comment


                #8
                Played with the hardware Blu-ray disc player, the AVR reports the menu sound signal as DD 2.0.

                Click image for larger version

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                Either you have problems with DD 2.0, or it's a menu bug.

                Comment


                  #9
                  Still no sound in the menu with version 5.0.1.8.

                  I checked that there is no general DD 2.0 problem. It's a menu bug. This is the UK Blu-ray release.

                  Comment


                    #10
                    Originally posted by gorba8.9 View Post
                    Still no sound in the menu with version 5.0.1.8.

                    I checked that there is no general DD 2.0 problem. It's a menu bug. This is the UK Blu-ray release.
                    Once it is fixed, we will update you. Please wait, thank you.

                    Comment


                      #11
                      I've waited for three months, the bug is still not fixed.

                      Comment


                        #12
                        UPDATE: Fixed in the coming version, please update to have a try when it is available. Thanks.

                        Comment


                          #13
                          UPDATE: Fixed in the coming version
                          Yes, it is fixed, there's sound now in the Spider-Man menu. As well as in Spider-Man 2 and Spider-Man 3, which had the same problem, in this Sony Pictures Home Entertainment UK Blu-ray Trilogy box set.

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