DVDFab Forum - Another sound, or menu, bug: No Sound in Spider-Man Blu-ray menu :-(

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Another sound, or menu, bug: No Sound in Spider-Man Blu-ray menu :-(

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  • Fab Player v5.0.1.5 (Win) Another sound, or menu, bug: No Sound in Spider-Man Blu-ray menu :-(

    While there is sound during the Sony intro, and sound during the film, there is No Sound during the Blu-ray menu.

    Neither with Output Device set to DIRECTSOUND nor WASAPI.

    Click image for larger version

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  • #2
    Originally posted by gorba8.9 View Post
    While there is sound during the Sony intro, and sound during the film, there is No Sound during the Blu-ray menu.

    Neither with Output Device set to DIRECTSOUND nor WASAPI.

    Click image for larger version

Name:	Spider-Man No Sound klein.png
Views:	1
Size:	11.5 KB
ID:	356550
    Hi, we have reported it to the QA team to test, thanks.
    User Manual for DVDFab v10 (pdf)

    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab10\Log
    For Mac: Finder> Documents> DVDFab10> Log

    DVDFab Player 5:
    For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

    Comment


    • #3
      Hi, we need some assistance from you.
      1. Please go to Settings > Audio, send us a screenshot of it on your DVDFab Player 5;
      2. Please click on the Menu button of DVDFab Player 5 to choose "Open log folder" and send us the logs. Or directly go to C:\Users\user name\Documents\DVDFab Player 5 (the default log location), send us the logs, thanks.
      User Manual for DVDFab v10 (pdf)

      DVDFab log default location:
      For Windows: C:\Users\User Name\Documents\DVDFab10\Log
      For Mac: Finder> Documents> DVDFab10> Log

      DVDFab Player 5:
      For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

      Comment


      • #4
        Originally posted by Ashley

        send us a screenshot

        send us the logs
        If even your miserable forum software would work. :-(

        Just see the screenshot above, I even shrinked it down from png to ugly 1920x1080 jpg before the "Fullsize" upload, and look at the result. :-(

        Comment


        • #5
          Hi, I sent you a message. Please kindly refer to that and see if the files will be forwarded to us, thanks.
          User Manual for DVDFab v10 (pdf)

          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab10\Log
          For Mac: Finder> Documents> DVDFab10> Log

          DVDFab Player 5:
          For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

          Comment


          • #6
            Just sent you the files.

            Comment


            • #7
              You file has been received and forwarded to the QA team to diagnose. We will update you for any progress.
              User Manual for DVDFab v10 (pdf)

              DVDFab log default location:
              For Windows: C:\Users\User Name\Documents\DVDFab10\Log
              For Mac: Finder> Documents> DVDFab10> Log

              DVDFab Player 5:
              For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

              Comment


              • #8
                Played with the hardware Blu-ray disc player, the AVR reports the menu sound signal as DD 2.0.

                Click image for larger version

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Size:	151.7 KB
ID:	357220


                Either you have problems with DD 2.0, or it's a menu bug.

                Comment


                • #9
                  Still no sound in the menu with version 5.0.1.8.

                  I checked that there is no general DD 2.0 problem. It's a menu bug. This is the UK Blu-ray release.

                  Comment


                  • #10
                    Originally posted by gorba8.9 View Post
                    Still no sound in the menu with version 5.0.1.8.

                    I checked that there is no general DD 2.0 problem. It's a menu bug. This is the UK Blu-ray release.
                    Once it is fixed, we will update you. Please wait, thank you.
                    DVDFab log default location:
                    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                    For Mac: Finder>Documents>DVDFab11>Log

                    DVDFab Player 5:
                    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                    For Mac: Finder>Documents>DVDFab Player 5>Log

                    Guide for adding attachments in a post
                    --Please use attachment button to attach your most recent log files.

                    Comment


                    • #11
                      I've waited for three months, the bug is still not fixed.

                      Comment


                      • #12
                        UPDATE: Fixed in the coming version, please update to have a try when it is available. Thanks.
                        DVDFab log default location:
                        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                        For Mac: Finder>Documents>DVDFab11>Log

                        DVDFab Player 5:
                        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                        For Mac: Finder>Documents>DVDFab Player 5>Log

                        Guide for adding attachments in a post
                        --Please use attachment button to attach your most recent log files.

                        Comment


                        • #13
                          UPDATE: Fixed in the coming version
                          Yes, it is fixed, there's sound now in the Spider-Man menu. As well as in Spider-Man 2 and Spider-Man 3, which had the same problem, in this Sony Pictures Home Entertainment UK Blu-ray Trilogy box set.

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