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  • Stuttering with 4k h.265

    Cannot get h.265 video to play smoothly. I am getting a message that says "your device does not support hardware decoding for h.265 videos ....." My hardware is definetly capable and under "analyze hardware" it shows hardware acceleration - Yes , and h.265 - Yes. Can't understand why it is not working correctly with my Nvidia gtx 960 which should be more than capable.

  • #2
    Originally posted by acemt View Post
    Cannot get h.265 video to play smoothly. I am getting a message that says "your device does not support hardware decoding for h.265 videos ....." My hardware is definetly capable and under "analyze hardware" it shows hardware acceleration - Yes , and h.265 - Yes. Can't understand why it is not working correctly with my Nvidia gtx 960 which should be more than capable.
    Hi acemt,

    1.Please use MediaInfo (a free tool) to analyze the source file you want to playback and post the analyzing result.

    2.Please use the Analyze Hardware feature in Player 5 to analyze your PC and post the result.
    Click image for larger version

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    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

    Comment


    • #3
      I will do that, but probably found the answer. Looks like DVDFab does NOT provide harware acceleration for HEVC files, only h.264. When I play this file with MPC-Be with lav filters, it plays silky smooth as it is playing with hardware acceleration, not software as is DVDFab 5. Is this the case Mona?

      Comment


      • #4
        DVDFab Player 5 supports to playback H.265 (HEVC) using GPU as long as the graphics card is supported. Regarding the problem you reported, please provide more info. Thanks.
        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
        For Mac: Finder>Documents>DVDFab11>Log

        DVDFab Player 5:
        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
        For Mac: Finder>Documents>DVDFab Player 5>Log

        Guide for adding attachments in a post
        --Please use attachment button to attach your most recent log files.

        Comment


        • #5
          Here is the media info file.
          Attached Files

          Comment


          • #6
            And the analyze hardware info. Not sure why this is reverting to software acceleration.
            Attached Files

            Comment


            • #7
              Originally posted by acemt View Post
              And the analyze hardware info. Not sure why this is reverting to software acceleration.
              This image is too small to see clearly. Please try again.
              Click image for larger version

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              Click image for larger version

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ID:	358805

              DVDFab log default location:
              For Windows: C:\Users\User Name\Documents\DVDFab11\Log
              For Mac: Finder>Documents>DVDFab11>Log

              DVDFab Player 5:
              For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
              For Mac: Finder>Documents>DVDFab Player 5>Log

              Guide for adding attachments in a post
              --Please use attachment button to attach your most recent log files.

              Comment


              • #8
                Trying again, sorry. Link was bad on how to do this. Thanks for posting info Mona

                Comment


                • #9
                  Click image for larger version

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                  try2

                  Comment


                  • #10
                    So Mona, please comment on why this is happening when my system says it supports it.

                    Comment


                    • #11
                      Originally posted by acemt View Post
                      So Mona, please comment on why this is happening when my system says it supports it.
                      Your driver version of GTX 960 is 24.21.13.9882, ours is 24.21.13.9907, we can playback h265 videos without problem, so could you please update the driver to try again?

                      If still have problem, please attach the player log folder too. Thank you.
                      DVDFab log default location:
                      For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                      For Mac: Finder>Documents>DVDFab11>Log

                      DVDFab Player 5:
                      For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                      For Mac: Finder>Documents>DVDFab Player 5>Log

                      Guide for adding attachments in a post
                      --Please use attachment button to attach your most recent log files.

                      Comment


                      • #12
                        Upgraded drivers, still gives same warning (your device does not support hardware decoding of H.265 videos! Yes it does! Like Is said earlier, this works silky smooth with MPC-BE. I had hoped that DVDfab would be my player for all media, but it seems it is not quite there yet.
                        Attached Files

                        Comment


                        • #13
                          Hi acemt,

                          Please zip the whole Player 5 log folder and attach it here. Thanks.

                          Regards,
                          Mona
                          DVDFab log default location:
                          For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                          For Mac: Finder>Documents>DVDFab11>Log

                          DVDFab Player 5:
                          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                          For Mac: Finder>Documents>DVDFab Player 5>Log

                          Guide for adding attachments in a post
                          --Please use attachment button to attach your most recent log files.

                          Comment


                          • #14
                            Here you go Mona....
                            Attached Files

                            Comment


                            • #15
                              Originally posted by acemt View Post
                              Here you go Mona....
                              The developers check the available files:
                              The source is a hevc 422_10bit file.
                              hevc hardware decoding only supports yuv420p and yuv420p10, others are not supported.

                              In this case, please send us the source in problem, or please try a hevc 420 10bit file and see if the decoding can be activated or not. Thanks.

                              Regards,
                              Mona
                              DVDFab log default location:
                              For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                              For Mac: Finder>Documents>DVDFab11>Log

                              DVDFab Player 5:
                              For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                              For Mac: Finder>Documents>DVDFab Player 5>Log

                              Guide for adding attachments in a post
                              --Please use attachment button to attach your most recent log files.

                              Comment

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