Video Converter failure

[Dana]

Hello,

I have 3gp video files created from a Nexus One cell phone.

I am trying to convert the files to MP4 format.

DVDfab fails when processing my 3gp files.

I am running DVDfab 8.0.5.6.

Does DVDfab support 3gp files created from a Nexus One cell phone?

DVDfab does play the 3gp files in the mini-window.

The message I get when trying to convert is:

Conversion: One Pass
Work1 Failed, Error = 504.00 1 2
Process Failed!

Then a separate window pops up with a "Processed Failed!" message.

I get the same error message regardless of which file or audio option I choose in Video Converter.

Please let me know if I need to provide any further information.

Thank you in advance for any help that you can give.

Dana

[CBR929]

Hi Dana
Please post you logs the default location is:
For Win7 C:\Users\User Name\My Documents\DVDFab\Log
or Vista C:\Users\User Name\Documents\DVDFab\Log
or for XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
Please use attachment button and attach your most recent, Internal and Burn log(s) and post right here
CBR929

[Dana]

CBR929,

I have attached the two logs.

Dana

[CBR929]

Dana
Sorry the logs tell me nothing, you say these files were created from a Nexus One cell phone.
I am not sure if Fab can not recognize the file to convert them...maybe some one with more video conversion experience will be able to help you more, sorry
CBR929

[AGJ]

Not sure if this will help but Check in common settings of DVDfab the green dot with check mark and look at the A/V Codec settings. Change all available options to Software only. Then give another try

[Dana]

AGJ,

They were set to software only.

I ran it again to double check. Same result.

Youtube, Facebook & Adobe Premiere Elements 8 are all able to process and convert the video. Handbrake is unable to convert the video.

Any other possible solutions?

Thank you,

Dana

[signals]

Download and install MediaInfo (google it, free). Use it to analyze the files and post the results here (copy and paste into a post). The phone may be using an odd video or audio codec that DVDFab can't recognize (but the developers may be able to add support for it).

[Dana]

Signals,

I have attached the output from MediaInfo as a text file.

mediainfo.output.txt.

Dana

[AGJ]

According to MediaInfo the file is already MP4 format. Why you trying to convert to mp4?

[Dana]

AGJ,

My level of knowledge for file types does not go much beyond the file suffix.

The Nexus One produces files with a 3gp file suffix. I wanted to produce a file with a MP4 suffix. I may be confusing file type with container type?

But, DVDfab would not produce any other type of file from my Nexus One 3gp videos. I tried all the types listed under Video Converter and they all failed.

I.E. wmv, mkv, avi, etc.

Dana