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  • Converter not finding subtitles

    When converting a video with built in subtitles, 95% of the time, dvdfab converter doesn't find them and only gives the option of NONE and ADD EXTERNAL, so i am left using dvdfab to downsize videos and then using MKVToolNix to re-add the subtitles.
    I am not sure as to how long this issue has been happening, but I only just noticed it in 10.2.1.2, so I updated to 2.1.3 and it still happens. Was just wondering if this has been an issue for a long time or is it something new?

  • #2
    What is the subtitle format of the video file you tried to convert with DVDFab? Please use the free tool MediaInfo to analyze the source file and post the result here.
    Guide for adding attachments in a post

    User Manual for DVDFab v10 (pdf)

    DVDFab log default location:
    Windows:
    --For DVDFab 10: C:\Users\User Name\Documents\DVDFab10\Log
    --For DVDFab 11: C:\Users\User Name\Documents\DVDFab11\Log

    Mac:
    Finder> Documents> DVDFab10> Log


    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

    Comment


    • #3
      Originally posted by Mona View Post
      What is the subtitle format of the video file you tried to convert with DVDFab? Please use the free tool MediaInfo to analyze the source file and post the result here.
      This is from two different files, apparently dvdfab hates utf-8 as the ones that are ok are pgs.

      File #1

      Text
      ID : 3
      Format : UTF-8
      Codec ID : S_TEXT/UTF8
      Codec ID/Info : UTF-8 Plain Text
      Language : English
      Default : No
      Forced : No

      file #2

      Text
      ID : 3
      Format : UTF-8
      Codec ID : S_TEXT/UTF8
      Codec ID/Info : UTF-8 Plain Text
      Duration : 2 h 46 min
      Bit rate : 72 b/s
      Count of elements : 2404
      Stream size : 89.0 KiB (0%)
      Title : English (SDH)
      Language : English
      Default : Yes
      Forced : No
      Last edited by kradnam; 09-11-2018, 10:12 AM.

      Comment


      • #4
        Subtitle format not supported yet. I have referred your post to our developers.
        Guide for adding attachments in a post

        User Manual for DVDFab v10 (pdf)

        DVDFab log default location:
        Windows:
        --For DVDFab 10: C:\Users\User Name\Documents\DVDFab10\Log
        --For DVDFab 11: C:\Users\User Name\Documents\DVDFab11\Log

        Mac:
        Finder> Documents> DVDFab10> Log


        DVDFab Player 5:
        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

        Comment


        • #5
          Originally posted by Mona View Post
          Subtitle format not supported yet. I have referred your post to our developers.
          Thanks, hopefully it will be in a patch soon.

          Comment


          • #6
            Attn kradnam

            The subs problem exists for a long time..
            Using prog Vidcoder open source for 265 files and subs. Vidcoder is slower, no cuda use. but only few mins. Latest VC Beta versions are always ok. Actual 4.16 beta. Be aware of menu setup for each file, prog remembers last settings.

            Comment


            • #7
              Attn Mona

              Please add for your Developers H265 subs format ASS, Codec-id: S_TXT/ASS

              Comment


              • #8
                I also had a subtitle problem when converting the MKV movie "Wonder (2017)" to MP4. When I used the wrench option "Direct Render to video", the resulting MP4 was unreadable in VLC. When I used the option "Remux to file", the resulting audio was garbled. I sent the original MKV file to the Help Desk, but I have not heard back from them yet on a solution. Hopefully soon.

                Comment

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