Converter not finding subtitles

[kradnam]

When converting a video with built in subtitles, 95% of the time, dvdfab converter doesn't find them and only gives the option of NONE and ADD EXTERNAL, so i am left using dvdfab to downsize videos and then using MKVToolNix to re-add the subtitles.
I am not sure as to how long this issue has been happening, but I only just noticed it in 10.2.1.2, so I updated to 2.1.3 and it still happens. Was just wondering if this has been an issue for a long time or is it something new?

[Mona]

What is the subtitle format of the video file you tried to convert with DVDFab? Please use the free tool MediaInfo to analyze the source file and post the result here.

[kradnam]

What is the subtitle format of the video file you tried to convert with DVDFab? Please use the free tool MediaInfo to analyze the source file and post the result here.

This is from two different files, apparently dvdfab hates utf-8 as the ones that are ok are pgs.

File #1

Text
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Language : English
Default : No
Forced : No

file #2

Text
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 2 h 46 min
Bit rate : 72 b/s
Count of elements : 2404
Stream size : 89.0 KiB (0%)
Title : English (SDH)
Language : English
Default : Yes
Forced : No

[Mona]

Subtitle format not supported yet. I have referred your post to our developers.

[kradnam]

Subtitle format not supported yet. I have referred your post to our developers.

Thanks, hopefully it will be in a patch soon.

[Meesdem]

Attn kradnam

The subs problem exists for a long time..
Using prog Vidcoder open source for 265 files and subs. Vidcoder is slower, no cuda use. but only few mins. Latest VC Beta versions are always ok. Actual 4.16 beta. Be aware of menu setup for each file, prog remembers last settings.

[Meesdem]

Attn Mona

Please add for your Developers H265 subs format ASS, Codec-id: S_TXT/ASS

[DVDJunky]

I also had a subtitle problem when converting the MKV movie "Wonder (2017)" to MP4. When I used the wrench option "Direct Render to video", the resulting MP4 was unreadable in VLC. When I used the option "Remux to file", the resulting audio was garbled. I sent the original MKV file to the Help Desk, but I have not heard back from them yet on a solution. Hopefully soon.

[alonsomosley]

.srt subtitles still not working properly on 11.0.0.4. At least they are found and can be selected (I use remux), but they are missing in the final video.
.vobsub subtitles work, they did before too (dvdfab v10).

[Mona]

.srt subtitles still not working properly on 11.0.0.4. At least they are found and can be selected (I use remux), but they are missing in the final video.
.vobsub subtitles work, they did before too (dvdfab v10).

Hi alonsomosley, your problem is not the same as the one reported in this thread, please start a new thread, post the related dvdfab_internal.log file and maybe a copy of the srt file to help check the problem, thanks.