DVDFab Forum - Converter stop working

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    #2
    Wandat will check the logs you supplied and pass them to the developers.Please do not zip them in the future, it should not be necessary and delays a response.

    Jnpeterson Your post is deleted, please start your own thread and attach the DVDFab internal log session if you want a quick reply.
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

    Comment


      #3
      Originally posted by Wandat View Post
      Hello,

      I often convert a large MKV to a smaller one. But sometimes the progress bar stops while converting, but the process continues. I then have to cancel the conversion.

      It may be that the large MKV is defective, but it plays without problems. Can you please check this with the logfile?

      Thank you for help.

      LG
      Please use Software only to convert again. Thanks.
      DVDFab log default location:
      For Windows: C:\Users\User Name\Documents\DVDFab11\Log
      For Mac: Finder>Documents>DVDFab11>Log

      DVDFab Player 5:
      For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
      For Mac: Finder>Documents>DVDFab Player 5>Log

      Guide for adding attachments in a post
      --Please use attachment button to attach your most recent log files.

      Comment


        #4
        Originally posted by Mona View Post

        Please use Software only to convert again. Thanks.
        Sorry, I do not understand. I use DVDfab > Converter only. No hardware, no other Software.

        Comment


          #5
          Originally posted by Wandat View Post

          Sorry, I do not understand. I use DVDfab > Converter only. No hardware, no other Software.
          Please go to Common Settings > General > A/V Codec, tick the option "Disable all GPU codecs for decoding and encoding"

          Click image for larger version

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          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab11\Log
          For Mac: Finder>Documents>DVDFab11>Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
          For Mac: Finder>Documents>DVDFab Player 5>Log

          Guide for adding attachments in a post
          --Please use attachment button to attach your most recent log files.

          Comment


            #6
            This works. It takes a lot of time, but it works. Thank you.

            Comment


              #7
              Erm...that shouldnt be a Solution for that kind of Problem!

              Comment


                #8
                It is not intended as a permanent solution, it is a temporary workaround. Please refrain from offering opinions which have no factual basis and from posting them in threads started by others.
                Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
                Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

                Comment


                  #9
                  Originally posted by Wandat View Post
                  This works. It takes a lot of time, but it works. Thank you.
                  Please update the driver of your graphics card and then enable GPU hardware acceleration to try again. If still have the same issue, we will need the video source to check it out.
                  Also, the latest log files are needed, thanks.
                  DVDFab log default location:
                  For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                  For Mac: Finder>Documents>DVDFab11>Log

                  DVDFab Player 5:
                  For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                  For Mac: Finder>Documents>DVDFab Player 5>Log

                  Guide for adding attachments in a post
                  --Please use attachment button to attach your most recent log files.

                  Comment

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