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    #1

    DVDFab x64 10.0.73 issues

    After installing 10.0.7.3 (which had 10.0.7.2) & authorizing it, I started processing a blueray & the program immediately froze up. I had to do a hard reboot. After restarting the PC (Windows 10) I attempted to reload DVDFab & it would not start because it was not authorized. I told me I had to deauthorize some other pc before I could authorize this one. As I have no other pc authorize, I cannot run the software.
    I then installed a previous version (one without your authorization wack-a-doo in it). This version works fine. Does anyone have any ideas to get the new upgrades to work.
    If upgrades can fail, then this new authorization scheme isn't going to work very well.

    In addition,when I got my LifeTime license, I recall that the license allow 2 intances of the software running simultaneously on 2 different machines.

    Thanks for any help that can be offered.
    Tags: None
    #2

    The EULA has never allowed running on more than one machine, it just was never enforced until it became heavily abused. It is included with every version in the Program Files\DVDFab 10 folder.

    If the "Deauthorize" option appears in the DVDFab Settings dropdown, use it, close DVDFab, then reopen and Authorize it using the controls shown in the
    capture. I and most others have had no problem with the update to 10.0.7.3. You can log in at the Member Center to see if a PC is authorized on your account.
    Click image for larger version Name: 1-011DEAUTH.png Views: 288 Size: 32.2 KB ID: 346098



    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

    Comment

      #3
      Your problem sounds very familiar to what I experienced a few days ago.

      After having updated from 10.0.7.1 to 10.0.7.2 my software is basically "bricked" due to the authorisation issue.

      It took me three hours to merge two one hour MP4s, which normally would've taken under an hour. And after several uninstalls and reinstalls of the software, I'm basically in the same situation as yourself.

      I've reported the issue to technical support, so I guess it's just a case of waiting for them to iron out the glitches. But in the time being, I've gone back to using DVDFab version 9. Which is working perfectly for me.

      Comment

        #4
        The authorization issue has nothing to do with processing speed. If it is wrong, you will be in Trial mode. As I explained to you previously, your problem is due to the way you attempted to De-authorize the product.

        Please refrain from posting in someone else's thread if you just think you have a 'similar problem', this is called a thread hijack and is not permitted.
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
        Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

        Comment

          #5
          Originally posted by taoistguy View Post
          After installing 10.0.7.3 (which had 10.0.7.2) & authorizing it, I started processing a blueray & the program immediately froze up. I had to do a hard reboot. After restarting the PC (Windows 10) I attempted to reload DVDFab & it would not start because it was not authorized. I told me I had to deauthorize some other pc before I could authorize this one. As I have no other pc authorize, I cannot run the software.
          About this authorize problem, I need your DVDFab account info to check it out. Please PM me the registered info.
          Please post dvdfab_internal.log file as well.

          Originally posted by taoistguy View Post
          In addition,when I got my LifeTime license, I recall that the license allow 2 intances of the software running simultaneously on 2 different machines.
          A single license can be used on 2 PCs, but the two PCs cannot run at the same time.

          To get DVDFab to run on more than one PC simultaneously, please go to DVDFab Member Center - License Authorizations section to purchase a multi-PC license.

          Regards,
          mona
          Member Center of DVDFab, the best DVD copy, Blu-ray copy, DVD ripper, Blu-ray ripper software.
          http://www.dvdfab.cn
          DVDFab Member Center aims to provide best user experience, here users can request resending key, changing email and renewing DVDFab products such as DVD Copy, Blu-ray Copy, DVD Ripper, Blu-ray Ripper and so on.

          Comment

            #6
            Originally posted by Dave-T View Post
            Your problem sounds very familiar to what I experienced a few days ago.

            After having updated from 10.0.7.1 to 10.0.7.2 my software is basically "bricked" due to the authorisation issue.

            It took me three hours to merge two one hour MP4s, which normally would've taken under an hour. And after several uninstalls and reinstalls of the software, I'm basically in the same situation as yourself.

            I've reported the issue to technical support, so I guess it's just a case of waiting for them to iron out the glitches. But in the time being, I've gone back to using DVDFab version 9. Which is working perfectly for me.
            Hello,

            Please post your problem on a new thread with dvdfab_internal logs, thanks.

            Regards,
            mona

            Comment

              #7
              Mona,

              The email for my account is ###. Sorry, no dvdfab_internal.log file for the time it brick my system. I have since reload the OS on this PC & reloaded 10.0.7.2. Attached is the log for this run. It still fails to authorize ir.

              I will probably get additional licenses once the authorization glitches are fixed.

              Thanks,

              taoistguy
              Attached Files
              Last edited by Mona; 12-20-2017, 07:08 AM. Reason: remove your email account from the post for privacy safe

              Comment

                #8
                Originally posted by taoistguy View Post
                Mona,

                The email for my account is ###. Sorry, no dvdfab_internal.log file for the time it brick my system. I have since reload the OS on this PC & reloaded 10.0.7.2. Attached is the log for this run. It still fails to authorize ir.

                I will probably get additional licenses once the authorization glitches are fixed.

                Thanks,

                taoistguy
                Hello,

                Please use your account to auhtorize again now.

                Regards,
                mona

                Comment

                  #9
                  Mona,

                  It's now working.

                  Thanks,

                  taoistguy

                  Comment

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