DvdFab x64 10.0.8.4 Program crashing randomly

[FQs19]

Since using x64 10.0.8.4, the program has crashed four times.
Whereas x64 10.0.8.1, never crashed once.

There are no Logs under Temp/ReportCrash.
There is also nothing in the internal.log, that shows any reasoning behind the crashes.

The crashes happen with both dvds and blurays.
I'm running Win10 with the latest updates and an Nvidia GTX1060 with the latest drivers.

Is anyone else having issues with x64 10.0.8.4?
Here is the internal.log.
The last entry is the crash.
It was ripping Final Destination 2 on DVD.

[FQs19]

Just installed the latest DVDFab 10.0.8.6 x64 and it has the same random crashing problem as 10.0.8.4 did.
I never tried the 10.0.8.5 beta.

Can someone please look into these crashes?
There is nothing in the log to post and there isn't a Crash Report either.

Using a Windows 10 with the latest updates.

[LaciBacsi]

When you say "crashes", what actually happens and at what point? Do you get an error message or does it just bomb out ... or freeze? I have used 10.0.8.4 x64 a few times and have had no issues. Have not yet tried the newest version. Do both x86 and x64 versions crash? Did you try to uninstall and reinstall Fab (that usually takes care of 90% of the issues I have had in the past).

[LaciBacsi]

Looking at your log, it appears that you were doing a conversion to mobile. I mainly only use DVD or Blu-ray copy to make backups to DVD9 or BD25s, and those seem to work ok on 10.0.8.4 so there may be issues with the conversion module of the program. I would still recommend doing an uninstall/reinstall cycle.

[FQs19]

Crashes as in DVDFab stops responding and asks me if I won't to close the program.
After closing the program and restarting it, the bluray or dvd rips as usual.

I was ripping a dvd (happens with bluray also) using H265.10bit.mkv profile.

[Mona]

Hello FQs19,

Please post the latest log file from DVDFab 10.0.8.6 x64, we need dvdfab_internal.log file and fabcheck_internal.log file.

You can also disable GPU acceleration to have a try and see if it will make a difference.

Regards,
Mona

[FQs19]

Hello FQs19,

Please post the latest log file from DVDFab 10.0.8.6 x64, we need dvdfab_internal.log file and fabcheck_internal.log file.

You can also disable GPU acceleration to have a try and see if it will make a difference.

Regards,
Mona

Unfortunately, I've deleted the log folder after the issue happened since I already had posted the log from the previous crash.

I will completely uninstall DVDFab and do a clean install.
I will leave the Log folder intact and if the program crashes again, I will post the logs you requested.

[signals]

Please try the newly released version(s), I could not duplicate the crashing you reported, but there were some crash fixes in the changelogs.

[FQs19]

Please try the newly released version(s), I could not duplicate the crashing you reported, but there were some crash fixes in the changelogs.

I installed 8.6 when it came out.
Don't remember if that crashed or not.

I will try 8.7 with a clean install.

[signals]

I hope the new versions work well, but if the crashing continues, post again with a new log.

[FQs19]

DVDFab 10.0.8.7 x64 crashed randomly after ripping only 5 movies.
I did a complete uninstall and deletion of all DVDFab folders then reinstalled DVDFab 10.0.8.7 and reconfigured my settings from scratch.
No other programs were running besides DVDFab.
My Windows 10 pc and GTX 1060 videocard are both up to date.

Attached are the logs you requested.

Thanks for the support.

[Mona]

Hi，

We will try to reproduce the problem first, thank you for your report.

Regards,
Mona

[FQs19]

Hi，

We will try to reproduce the problem first, thank you for your report.

Regards,
Mona

The crashes seem to happen more when ripping a DVD than a Bluray.
It might be a CUDA problem since that's usually the last log entry before it crashes.

I will try using Software only and see if the crashes continue.

[Mona]

Hi FQs19,

We could not reproduce the problem. Please download and install the latest DVDFab 10.0.9.0 to get update and then try again.

If the same crash happened, please save the crash file and send it to us. Thank you.

Regards,
Mona

[FQs19]

Hi FQs19,

We could not reproduce the problem. Please download and install the latest DVDFab 10.0.9.0 to get update and then try again.

If the same crash happened, please save the crash file and send it to us. Thank you.

Regards,
Mona

Hi Mona,
The crashes are not happening anymore.
But thanks for looking into it.

Chris