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  • Disney Lt. Robin Crusoe

    Unable to rip Lt. Robin Crusoe. Gets to 11% and stops. Which Log do you need. I hope I have this in the right form. Thanks in advance.

  • #2
    Version 11.0.2.9 worked to copy but not to Rip the disk.
    Last edited by beric3236; 05-10-2019, 12:36 AM.

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    • #3
      Originally posted by beric3236 View Post
      Version 11.0.2.9 worked to copy but not to Rip the disk.
      Hi, please send us dvdfab_internal log as attachment for troubleshooting, the default location for log file is: C:\Users\User Name\My Documents\DVDFab11\Log
      User Manual for DVDFab v10 (pdf)

      DVDFab log default location:
      For Windows: C:\Users\User Name\Documents\DVDFab10\Log
      For Mac: Finder> Documents> DVDFab10> Log

      DVDFab Player 5:
      For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

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      • #4
        I am sending you the complete log folder in a zipped format. I found that this problem is also with "Toby Tyler " another Disney movie. Thanks for the help
        Attached Files

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        • #5
          Originally posted by beric3236 View Post
          I am sending you the complete log folder in a zipped format. I found that this problem is also with "Toby Tyler " another Disney movie. Thanks for the help
          We notice from the log file that you were trying to convert it to MKV, please kindly give MP4 or mkv.passthrough profile a try and see if it will make a difference. Please kindly feedback with the log file.
          We would also need the log session that includes the entry from movie "Toby Tyler", thanks.
          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab11\Log
          For Mac: Finder>Documents>DVDFab11>Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
          For Mac: Finder>Documents>DVDFab Player 5>Log

          Guide for adding attachments in a post
          --Please use attachment button to attach your most recent log files.

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          • #6
            I am sending you two zip files. One is Toby Tyler and Robin Crusoe mkv that failed and one with Toby Tyler that was successful in mp4 format. Hope this helps.
            Attached Files

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            • #7
              Originally posted by beric3236 View Post
              I am sending you two zip files. One is Toby Tyler and Robin Crusoe mkv that failed and one with Toby Tyler that was successful in mp4 format. Hope this helps.
              When Converting to MKV, please uncheck the option "copy audio" to try again and see if it will make a difference.
              Click image for larger version

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              DVDFab log default location:
              For Windows: C:\Users\User Name\Documents\DVDFab11\Log
              For Mac: Finder>Documents>DVDFab11>Log

              DVDFab Player 5:
              For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
              For Mac: Finder>Documents>DVDFab Player 5>Log

              Guide for adding attachments in a post
              --Please use attachment button to attach your most recent log files.

              Comment


              • #8
                I unchecked the "Copy Audio" and still a no go. Here is the log.
                Attached Files

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                • #9
                  Originally posted by beric3236 View Post
                  I unchecked the "Copy Audio" and still a no go. Here is the log.
                  The developers are checking it, we will keep you posted.
                  DVDFab log default location:
                  For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                  For Mac: Finder>Documents>DVDFab11>Log

                  DVDFab Player 5:
                  For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                  For Mac: Finder>Documents>DVDFab Player 5>Log

                  Guide for adding attachments in a post
                  --Please use attachment button to attach your most recent log files.

                  Comment

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