Disney Lt. Robin Crusoe

[beric3236]

Unable to rip Lt. Robin Crusoe. Gets to 11% and stops. Which Log do you need. I hope I have this in the right form. Thanks in advance.

[beric3236]

Version 11.0.2.9 worked to copy but not to Rip the disk.

[Ashley]

Version 11.0.2.9 worked to copy but not to Rip the disk.

Hi, please send us dvdfab_internal log as attachment for troubleshooting, the default location for log file is: C:\Users\User Name\My Documents\DVDFab11\Log

[beric3236]

I am sending you the complete log folder in a zipped format. I found that this problem is also with "Toby Tyler " another Disney movie. Thanks for the help

[Mona]

I am sending you the complete log folder in a zipped format. I found that this problem is also with "Toby Tyler " another Disney movie. Thanks for the help

We notice from the log file that you were trying to convert it to MKV, please kindly give MP4 or mkv.passthrough profile a try and see if it will make a difference. Please kindly feedback with the log file.
We would also need the log session that includes the entry from movie "Toby Tyler", thanks.

[beric3236]

I am sending you two zip files. One is Toby Tyler and Robin Crusoe mkv that failed and one with Toby Tyler that was successful in mp4 format. Hope this helps.

[Mona]

I am sending you two zip files. One is Toby Tyler and Robin Crusoe mkv that failed and one with Toby Tyler that was successful in mp4 format. Hope this helps.

When Converting to MKV, please uncheck the option "copy audio" to try again and see if it will make a difference.

[beric3236]

I unchecked the "Copy Audio" and still a no go. Here is the log.

[Mona]

I unchecked the "Copy Audio" and still a no go. Here is the log.

The developers are checking it, we will keep you posted.