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    HBO Max - Oops something went wrong message

    When I try to download from hbo max, i get this message - Oops something went wrong message with some service code and option to go to homepage. Movie/Series gets downloaded. Just wanted to know if this is normal.

    #2
    Not really normal as this has been fixed in an update and haven't seen this message since but I too got this message yesterday from downloading a movie on HBOmax but the movie continued to download, just got the message with a black screen. When the movie finished downloading I cleared my browser cache and went back into HBOmax and tried a movie and I didn't get that message again as in the first time. What was strange was I didn't have to sign and log back in HBOmax after clearing my cache. Might be some movies doing this but I haven't been able to duplicate it again happening to me.

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      #3
      Originally posted by J Sriram View Post
      When I try to download from hbo max, i get this message - Oops something went wrong message with some service code and option to go to homepage. Movie/Series gets downloaded. Just wanted to know if this is normal.
      Not normal I believe. Please attach the drmDownloader.log file.

      Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
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        #4
        Thanks. Please find attached log file.
        Attached Files

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          #5
          Originally posted by Down2Earth View Post
          Not really normal as this has been fixed in an update and haven't seen this message since but I too got this message yesterday from downloading a movie on HBOmax but the movie continued to download, just got the message with a black screen. When the movie finished downloading I cleared my browser cache and went back into HBOmax and tried a movie and I didn't get that message again as in the first time. What was strange was I didn't have to sign and log back in HBOmax after clearing my cache. Might be some movies doing this but I haven't been able to duplicate it again happening to me.
          Where do I go and clear the cookies/cache. I don't see any option in downloader-browser to clear it.

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            #6
            Originally posted by J Sriram View Post

            Where do I go and clear the cookies/cache. I don't see any option in downloader-browser to clear it.
            You can go to Edge, Firefox, Chrome or whatever default browser you used to clear the cookies/cache.

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