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  • YouTube to MP3 Converter can not install the converter plugin

    hello,

    i have bought the converter plugin, but i can not install it. it download it, but when it installs dvdfab crashes. and when i try to install it again, it crashes also.
    i dont have the default temp folder on c:. my temp folder is on d:

    here i s the log:
    Attached Files

  • #2
    Just tried it with x64 v11.0.0.5, worked fine for me with the MP3 output stored in the My Music folder.
    Supplying DVDFab Logs in the Forum ...........................User Manual for DVDFab v10 (pdf)................................NEW Guide: Using Images in Posts

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    • #3
      with v11.0.0.7 i still have the problem....

      Comment


      • #4
        Sorry you are having trouble with this, I have reported the problem to the developers.
        Supplying DVDFab Logs in the Forum ...........................User Manual for DVDFab v10 (pdf)................................NEW Guide: Using Images in Posts

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        • #5
          Originally posted by gabberhead View Post
          with v11.0.0.7 i still have the problem....
          Please check and make sure that your antivirus software doesn't block DVDFab's process, you may temporarily disable the AV software to have a try.
          If still have the same problem, we can remote check your PC to figure it out for you. You can contact us via Livechat ( http://www.dvdfab.cn/contact.htm ) for info about how to proceed.
          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab11\Log
          For Mac: Finder>Documents>DVDFab11>Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
          For Mac: Finder>Documents>DVDFab Player 5>Log

          Guide for adding attachments in a post
          --Please use attachment button to attach your most recent log files.

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          • #6
            Originally posted by Mona View Post

            Please check and make sure that your antivirus software doesn't block DVDFab's process, you may temporarily disable the AV software to have a try.
            If still have the same problem, we can remote check your PC to figure it out for you. You can contact us via Livechat ( http://www.dvdfab.cn/contact.htm ) for info about how to proceed.
            already tested with deactivated antivirus and firewall. the same problem i have with drm removal for apple.
            Last edited by gabberhead; 12-06-2018, 02:46 PM.

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            • #7
              Originally posted by gabberhead View Post

              already tested with deactivated antivirus and firewall. the same problem i have with drm removal for apple.
              try restarting your computer in safemode with networking then try installing the converter plugin.

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              • #8
                Originally posted by gabberhead View Post

                already tested with deactivated antivirus and firewall. the same problem i have with drm removal for apple.
                When you are online, please contact us via LiveChat via the contact page, thank you.

                Available time:
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                DVDFab log default location:
                For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                For Mac: Finder>Documents>DVDFab11>Log

                DVDFab Player 5:
                For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                For Mac: Finder>Documents>DVDFab Player 5>Log

                Guide for adding attachments in a post
                --Please use attachment button to attach your most recent log files.

                Comment

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