can not install the converter plugin

[gabberhead]

hello,

i have bought the converter plugin, but i can not install it. it download it, but when it installs dvdfab crashes. and when i try to install it again, it crashes also.
i dont have the default temp folder on c:. my temp folder is on d:

here i s the log:

[signals]

Just tried it with x64 v11.0.0.5, worked fine for me with the MP3 output stored in the My Music folder.

[gabberhead]

with v11.0.0.7 i still have the problem....

[signals]

Sorry you are having trouble with this, I have reported the problem to the developers.

[Mona]

with v11.0.0.7 i still have the problem....

Please check and make sure that your antivirus software doesn't block DVDFab's process, you may temporarily disable the AV software to have a try.
If still have the same problem, we can remote check your PC to figure it out for you. You can contact us via Livechat ( http://www.dvdfab.cn/contact.htm ) for info about how to proceed.

[gabberhead]

Please check and make sure that your antivirus software doesn't block DVDFab's process, you may temporarily disable the AV software to have a try.
If still have the same problem, we can remote check your PC to figure it out for you. You can contact us via Livechat ( http://www.dvdfab.cn/contact.htm ) for info about how to proceed.

already tested with deactivated antivirus and firewall. the same problem i have with drm removal for apple.

[october262]

already tested with deactivated antivirus and firewall. the same problem i have with drm removal for apple.

try restarting your computer in safemode with networking then try installing the converter plugin.

[Mona]

already tested with deactivated antivirus and firewall. the same problem i have with drm removal for apple.

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