Announcement

Collapse
No announcement yet.

Amazon does not work

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Amazon does not work

    Hi all,

    This is my first try with the new DRM Downloader and before i order it, i want to try with Amazon Prime Video. Installation was fine and i can start the process but i stops with analyzing audio and subtitles information. It is running and running with no end at this point. I have tried several videos and series, no success.

    Is there anything i can do to solve that?

    Thanks!

    Click image for larger version Name: amazon..jpg Views: 595 Size: 25.1 KB ID: 390652
    Tags: None
    #2
    See the other threads. Attach the drmDownloader log to your next post. Are you downloading from a location in Germany?
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

    Comment

      #3
      Yes, i download from Germany. So, i have attached the log file now. Have also tried to get it to work when i try from France, but with no success.

      drmDownloader.log

      Comment

        #4
        Sorry there is some problem, your feedback and the log will help the developers to solve it.
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
        Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

        Comment

          #5
          I have tried again with new version v3.0.1.6. But it still does not work at all with Amazon. I still get the same error with analyzing audio and subtitles information.

          Comment

            #6
            Hi,

            Please try the test version and tell me the result, thanks!



            And please also post the new log file if you still have the problem.

            Wilson
            Please post your logs the default location is:
            For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
            For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
            Please use attachment button and attach your most recent, Internal log and post right here.
            If it's the burning issue, please also attach burn log.

            Thanks!

            Comment

              #7
              Hi Wilson,

              I have tried again but with no success. Please find the logfile attached. Thanks!

              drmDownloader.log

              Comment

                #8
                Hi,

                We can reproduce the problem and it will be fixed the problem. It's reproduced when the trial version is expired.

                And I send you a temporary test account, please check your forum message.

                Wilson
                Please post your logs the default location is:
                For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
                For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
                Please use attachment button and attach your most recent, Internal log and post right here.
                If it's the burning issue, please also attach burn log.

                Thanks!

                Comment

                Previous template Next
                Working...
                X