Netflix Netflix subtitles issue

[marcelospera]

This is happening for a quite some time and I can't find a topic about it.

Some downloads from Netflix has subtitles showed in reverse order. Must say I use .SRT subtitles;

As you can see, the order of texts are wrong. The right subtitle is "THE ENTERPRISE IS IN THE GRIP".

It happens in several downloads of different TV series/movies but others are perfectly functional.

These failure is caused by an error in .SRT files. It occurs because the two (or three, or more) lines of text has the exact same start and ending time. To avoid this, all these lines should be in one time stamp only, but they have time stamps for each one (with the same starting/ending time)

See below (this time is a Star Trek TNG episode):

4
00:00:05,875 --> 00:00:09,417
survey of the Parvenium system

5
00:00:09,458 --> 00:00:10,875
we have detected an object

6
00:00:10,917 --> 00:00:13,834
which we cannot

7
00:00:10,917 --> 00:00:13,834
immediately identify.

8
00:00:15,792 --> 00:00:18,291
Magnify.

9
00:00:20,125 --> 00:00:21,500
Mr. Data?

10
00:00:21,542 --> 00:00:23,500
It appears to be

11
00:00:21,542 --> 00:00:23,500
a probe of some kind,

12
00:00:23,542 --> 00:00:26,000
but there is no

13
00:00:23,542 --> 00:00:26,000
starfleet record of

14
00:00:23,542 --> 00:00:26,000
this shape or design.

The correct .SRT file should be:

4
00:00:05,875 --> 00:00:09,417
survey of the Parvenium system

5
00:00:09,458 --> 00:00:10,875
we have detected an object

6
00:00:10,917 --> 00:00:13,834
which we cannot
immediately identify.

7
00:00:15,792 --> 00:00:18,291
Magnify.

8
00:00:20,125 --> 00:00:21,500
Mr. Data?

9
00:00:21,542 --> 00:00:23,500
It appears to be
a probe of some kind,
but there is no
starfleet record of
this shape or design.

If I change to muxed subtitles, it gets worse. Only one of the text lines is shown...

Thank you in advance.

[october262]

This is happening for a quite some time and I can't find a topic about it.

Some downloads from Netflix has subtitles showed in reverse order. Must say I use .SRT subtitles;

As you can see, the order of texts are wrong. The right subtitle is "THE ENTERPRISE IS IN THE GRIP".

It happens in several downloads of different TV series/movies but others are perfectly functional.

These failure is caused by an error in .SRT files. It occurs because the two (or three, or more) lines of text has the exact same start and ending time. To avoid this, all these lines should be in one time stamp only, but they have time stamps for each one (with the same starting/ending time)

See below (this time is a Star Trek TNG episode):

4
00:00:05,875 --> 00:00:09,417
survey of the Parvenium system

5
00:00:09,458 --> 00:00:10,875
we have detected an object

6
00:00:10,917 --> 00:00:13,834
which we cannot

7
00:00:10,917 --> 00:00:13,834
immediately identify.

8
00:00:15,792 --> 00:00:18,291
Magnify.

9
00:00:20,125 --> 00:00:21,500
Mr. Data?

10
00:00:21,542 --> 00:00:23,500
It appears to be

11
00:00:21,542 --> 00:00:23,500
a probe of some kind,

12
00:00:23,542 --> 00:00:26,000
but there is no

13
00:00:23,542 --> 00:00:26,000
starfleet record of

14
00:00:23,542 --> 00:00:26,000
this shape or design.

The correct .SRT file should be:

4
00:00:05,875 --> 00:00:09,417
survey of the Parvenium system

5
00:00:09,458 --> 00:00:10,875
we have detected an object

6
00:00:10,917 --> 00:00:13,834
which we cannot
immediately identify.

7
00:00:15,792 --> 00:00:18,291
Magnify.

8
00:00:20,125 --> 00:00:21,500
Mr. Data?

9
00:00:21,542 --> 00:00:23,500
It appears to be
a probe of some kind,
but there is no
starfleet record of
this shape or design.

If I change to muxed subtitles, it gets worse. Only one of the text lines is shown...

Thank you in advance.

is star trek TNG seasons listed in reverse order ??
Workarounds

1. Manually reorder seasons: If a show has seasons listed in reverse order, users can manually select the correct season to watch.
2. Customize subtitle settings: Changing subtitle settings on the device or Netflix app might resolve the issue, although this may not be a universal solution.

[Dado29]

Actually, this is Netflix timing issue in subtitles, not Streamfab, similar is in SkyShowtime Star Trek Voyager

[KurtH3]

This is a Netflix problem not a StreamFab problem.


I use a program called Subtitle Edit to fix these.

https://github.com/SubtitleEdit/subtitleedit/releases

Open the .srt file in Subtitle Edit.
Under Tools, pick Merge lines with same time code...
Save the file.


It's a pain, but it fixes the problem.

[KurtH3]

Also, to fix multi-lined items like this one after the lines have been merged...

9
00:00:21,542 --> 00:00:23,500
It appears to be
a probe of some kind,
but there is no
starfleet record of
this shape or design.


...you can highlight (select) all lines, then click the Auto br button, usually near the text entry box near the middle of the page.

[marcelospera]

Thanks, guys. Yes, I understand that this is a Netflix problem, but I use another software for Netflix downloads called Flixgrab+ and it can download all the subtitles correctly, so there is a solution, right?

I prefer StreamFab because many downloads uses AV1 video codec, that is amazing! Perfect image quality in very small files. Flixgrab+, by other hand, downloads the video and processes it (reencode) to x264. The quality is good, actually, but not so good when compared to AV1 and I love audio/video quality.

[Germania]

I use another software for Netflix downloads called Flixgrab+ and it can download all the subtitles correctly, so there is a solution, right?

SF loads subs as offered and as video and audio without change and that's a good thing.

FlixGrab is a recorder that changes video+audio and gets/dl the same subtitles,
but (like N_m3u8DL-RE) "fixed" them automatically,
whereby other information (formatting) is completly lost
So I never get a subtitle displayed at the top or in italics...

[jpp72]

Thanks, guys. Yes, I understand that this is a Netflix problem, but I use another software for Netflix downloads called Flixgrab+ and it can download all the subtitles correctly, so there is a solution, right?

I prefer StreamFab because many downloads uses AV1 video codec, that is amazing! Perfect image quality in very small files. Flixgrab+, by other hand, downloads the video and processes it (reencode) to x264. The quality is good, actually, but not so good when compared to AV1 and I love audio/video quality.

Can you provide an exact episode along with the timecodes where the problem occurs? I wanna try something

[marcelospera]

Can you provide an exact episode along with the timecodes where the problem occurs? I wanna try something

Sure. Here it is.

[Germania]

In "Star Trek: The Next Generation.s05e25" is no text "IN THE GRIP" from pic in #1

The Original vtt (en CC) starts with

1
00:00:01.959 --> 00:00:05.834  position:36.67%,start  align:start size:36.67%  line:79.29%
<i><c.white><c.mono_sans>Captain's Log,</c.mono_sans></c.white></i>

2
00:00:01.959 --> 00:00:05.834  position:34.76%,start  align:start size:42.38%  line:84.62%
<i><c.white><c.mono_sans>Stardate 45944.1.</c.mono_sans></c.white></i>

In mpc-hc Player is "Captain's Log," not at the top



in vlc Player the order is correct but the position wrong



And what I knew beforehand: In srt position + line is completly missing

[jpp72]

Sure. Here it is.

What i meant was, give me the Name of the show and the season and episode number. Then tell me at 5 minutes 46 seconds, the subtitles are behaving badly