Warning email from Amazon

[Sebastian001]

BTW, Amazon does allow downloading via their apps.

Yes, but it's in a cage, you can't get to it!

[TheRaven]

I HIGHLY doubt we will hear anything from someone representing streamfab. If we do, I will be very shocked.
99% of those who say they got it, it was via email. The one that is concerning is TheRaven, who has stated it was in their Amazon Messages.
This is why jpp72 said it would be amazing if we could get a full screenshot, even if the member had to block out any identifying info before posting.
That can't be faked unless Amazon itself has been hacked. The emails are another issue.
It does seem to overall be very suspicious that some got it, and others who download tons of stuff have not.

Again, if members are concerned, they can completely stop downloading for a while from Amazon or restrict how much and what they download.

Also, even if there is someone from streamfab looking into it, they will have to not only figure out how it is being triggered by Amazon, but also how to bypass it. Especially those who received the message from AmazonUK and us, the .com version of Amazon.

Also, it could be triggered in many ways. But it still seems to be only reported by Streamfab users.

I got the email and wasn't sure if it was legit. I deal with Amazon.ca (Canada) and use PrimeVideo.com so I checked message center in Amazon.ca and it was not in there, but there were lots of other messages to do with purchases, etc. So I decided to check Amazon.com (US) and the message was in there. It was the only one. I will post screenshot later when I can.

[Stan001]

Captain Obvious says. If you want to get feedback from the devs you probably should put in a support ticket:
https://streamfab.com/contact.htm

You can do that but don't get your hopes up. First, streamfab will have to verify this is happening. Second, figure out if/how Amazon is detecting this. And 3rd, possibly work out a miracle to stop Amazon from detecting it.

BTW, Amazon does allow downloading via their apps.

[jpp72]

Ok so now that we know these messages are legit, we need info from StreamFab to see if there is anything they can adjust on their end to make it more covert.

If it's not possible, then it will be back to Newsgroups only for me (For Amazon stuff). I never stopped using newsgroups as that is all automated with Sonarr. I usually just download stuff i already got off newsgroups but want H265 and subs in my languages.

If they want to lose money from me, they are doing a bang up job. You would think that someone paying $100/month, downloading stuff and NOT distributing it is better than someone not paying and therefore not downloading...

Before StreamFab, i had setup automatic conversion to H265 and removal of all subs except French and English so it's no huge loss. GPU is upgraded from RTX 3050 to RTX 4050 so conversion with nvenc is very fast. It's not lossless but it's mostly TV Shows. I am not gonna die.

[DQ1]

I HIGHLY doubt we will hear anything from someone representing streamfab. If we do, I will be very shocked.
99% of those who say they got it, it was via email. The one that is concerning is TheRaven, who has stated it was in their Amazon Messages.
This is why jpp72 said it would be amazing if we could get a full screenshot, even if the member had to block out any identifying info before posting.
That can't be faked unless Amazon itself has been hacked. The emails are another issue.
It does seem to overall be very suspicious that some got it, and others who download tons of stuff have not.

Again, if members are concerned, they can completely stop downloading for a while from Amazon or restrict how much and what they download.

Also, even if there is someone from streamfab looking into it, they will have to not only figure out how it is being triggered by Amazon, but also how to bypass it. Especially those who received the message from AmazonUK and us, the .com version of Amazon.

Also, it could be triggered in many ways. But it still seems to be only reported by Streamfab users.

I got the email and it's in my Amazon messages.

[DQ1]

I have no clue. We know why is happening and working on a workaround. We have no clue how they are doing it. Whatever, but would be nice to hear something. You go to say you assume. So you really dont know much either. I want to hear from the experts that sell the software. Is that really unreasonable?

I did not claim to know, nor did I say your request was unreasonable. I just put forth the very question, what could they possibly say? I am not sure why you took that in an adversarial way.

As far as "how are they doing it", well ultimately it does not matter, but this thought process they don't know what leaves their network/resources and who it's going towards is simplistic. They know. There is no way to stop them from knowing from what I understand but I am not a developer. Again, it's probably just a business decision not a case of knowing or not knowing. Just whether to act upon it or not from a financial point of view.

[TheRaven]

Seems like some of the folks getting the warning email admit to renting stuff and then ripping the rentals. Which I never have done.

Captain Obvious says. If you want to get feedback from the devs you probably should put in a support ticket:
https://streamfab.com/contact.htm

Do you mean:

1) Renting, downloading and then cancelling

2) Renting, downloading and then leaving unwatched

3) Renting, downloading and then watching

I have never done 1, sometimes done 2 or 3.

[Sebastian001]

What are they going to say? It is what it is. Amazon will either ban this outright or try to keep it to a dull roar to keep farming rentals and purchases.

I assumed this would be coming at some point. It's all business. If Amazon thinks they are losing more money than what stopping it costs, they will stop it or attempt to. I know Amazon is very profitable but I do not know about Prime Video itself. It seems all the streaming platforms have a rough financial time, given the dearth of yuk most of the new stuff is (my opinion) times are probably harder than usual. So this might make sense for Amazon financially in their minds.

The boss celebrated his wedding, so it has to be paid for :-)

[Stan001]

I HIGHLY doubt we will hear anything from someone representing streamfab. If we do, I will be very shocked.
99% of those who say they got it, it was via email. The one that is concerning is TheRaven, who has stated it was in their Amazon Messages.
This is why jpp72 said it would be amazing if we could get a full screenshot, even if the member had to block out any identifying info before posting.
That can't be faked unless Amazon itself has been hacked. The emails are another issue.
It does seem to overall be very suspicious that some got it, and others who download tons of stuff have not.

Again, if members are concerned, they can completely stop downloading for a while from Amazon or restrict how much and what they download.

Also, even if there is someone from streamfab looking into it, they will have to not only figure out how it is being triggered by Amazon, but also how to bypass it. Especially those who received the message from AmazonUK and us, the .com version of Amazon.

Also, it could be triggered in many ways. But it still seems to be only reported by Streamfab users.

[Sebastian001]

I have no clue. We know why is happening and working on a workaround. We have no clue how they are doing it. Whatever, but would be nice to hear something. You go to say you assume. So you really dont know much either. I want to hear from the experts that sell the software. Is that really unreasonable?

You won't get a response from Streamfab. What do they expect you to do?

[simchris]

I have no clue. We know why is happening and working on a workaround. We have no clue how they are doing it. Whatever, but would be nice to hear something. You go to say you assume. So you really dont know much either. I want to hear from the experts that sell the software. Is that really unreasonable?

Seems like some of the folks getting the warning email admit to renting stuff and then ripping the rentals. Which I never have done.

Captain Obvious says. If you want to get feedback from the devs you probably should put in a support ticket:

https://streamfab.com/contact.htm

[tt4079]

I have no clue. We know why is happening and working on a workaround. We have no clue how they are doing it. Whatever, but would be nice to hear something. You go to say you assume. So you really dont know much either. I want to hear from the experts that sell the software. Is that really unreasonable?

[DQ1]

Would be nice if someone from Streamfab chipped in. I do not download much these days, but who knows how long a history Amazon are looking at. I received an email today which is legit. I am in the UK and do not use a VPN.j For now I am removing Amazon until someone from streamfab actually pipes up and says something useful.

What are they going to say? It is what it is. Amazon will either ban this outright or try to keep it to a dull roar to keep farming rentals and purchases.

I assumed this would be coming at some point. It's all business. If Amazon thinks they are losing more money than what stopping it costs, they will stop it or attempt to. I know Amazon is very profitable but I do not know about Prime Video itself. It seems all the streaming platforms have a rough financial time, given the dearth of yuk most of the new stuff is (my opinion) times are probably harder than usual. So this might make sense for Amazon financially in their minds.

[tt4079]

Would be nice if someone from Streamfab chipped in. I do not download much these days, but who knows how long a history Amazon are looking at. I received an email today which is legit. I am in the UK and do not use a VPN.j For now I am removing Amazon until someone from streamfab actually pipes up and says something useful.

[DQ1]

These are real. I just got one and to the email address I use with Amazon. It's also in my Amazon account messages.

Here is my general behavior.

-no VPN
-use only in my own country
-usually just a few titles here and there
-I pay for rentals and do not refund them, I typically also play those rentals in a browser just to be not entirely obvious
-I recently broke my typical habits and pulled down a couple series that causes me to use all 100 for maybe 2 or 3 days and its been 2 or 3 days since I did that

Clearly they have known the whole time what was going, it's not a case of just noticing. They have either decided to tamp it down (assuming that it makes them cash given the purchases and rentals and prime subscription) or they are warning to slow it and then will start doing hard bans at some point disallowing it entirely.

"We kindly ask you to review Section 4.k. of the Prime Video Terms of Use and ensure that all activities on your account comply with these terms. Continued violations may result in account closure."