Netflix Netflix downloading at reduced resolution

[ultradianguy]

Suddenly my netflix downloads are only giving me 960 p resolution. What's happening?

[Germania]

Try to rename your cache (if SF closed) - like here
(after this new login for all provider required)

If this does not solve the problem:

Please close SF, rename the StreamFab.log
start SF, try once and after the problem/analyzing close SF
and attach your new StreamFab.log to your post

If this affect only single titles:

Since mid Oct 2023 NF only offers 540p for Sony and Universal Movies, if Widevine
Software Decryption is used. Better quality is only with Hardware Decryption.

[0xFeedBeef]

Suddenly my netflix downloads are only giving me 960 p resolution. What's happening?

Why do you think it's reduced? Sounds like it's a bar-crop job... what's the horizontal resolution 1920?

[Germania]

I can't remember ever getting cropped videos at NF ..
.. so I think he mean 960x540 and not 960p

[MrGrackle]

Still using 6250, still getting FHD.

[Sebastian001]

Still using 6250, still getting FHD.

What? Update to the latest version immediately!

[0xFeedBeef]

I'm on 6255 due to HBO, and am FHD on 'flix Stateside whole day...

[ultradianguy]

I renamed the cache and logged into Netflix again. I'm still getting reduced resolution and now I got a message about changing a setting in chrome. However, I checked and this is already set . I'm running build 6255 (due to HBO issues on 6266)

[Germania]

Downloading works fine with all available SF versions (6247-6256)
and playing in SF Browser is only broken with 6256 release
(fixed with testversion here)

Therefore, I assume that you will be auto logged out ..
.. or you have a problem with your widevinecdm.dll


Please close SF, rename the StreamFab.log
start SF, try once and after fails close SF
and attach your new StreamFab.log to your post

[ultradianguy]

I seem to have gotten past this error message (although I didn't change anything in chrome) but still getting lower resolution. I'm still here downloaded at 960 x 540.

[Germania]

I'm still here downloaded at 960 x 540.

see post #2

Could you at least name the country and title?

[ultradianguy]

Yes I did: "I'm Still Here". And I'm in the U.S.

[Germania]

Yes I did: "I'm Still Here". And I'm in the U.S.

Yes, it is only offered by NF in 540p ..
.. because the Distributor for USA is Sony Pictures Classics - info



SF cannot download better than NF for Chrome offers.


edit: Other providers offer better quality

[w.pruitt]

getting the same issue here on 6255 and 6257. only seems to be happening on movies that are not 'netflix originals'.

[Stan001]

Originally posted by Germania View Post
Since mid Oct 2023 NF only offers 540p for Sony and Universal Movies, if Widevine
Software Decryption is used. Better quality is only with Hardware Decryption.

List of Universal Pictures films | Universal Studios Wiki | Fandom

SONY PICTURES PRESENTS: MOVIES | Sony Pictures Entertainment

[simchris]

This is well known issue with Netflix ... certain studio content won't download in 1080p. I ran into this with 28 Years Later and Groundhog Day. Sadly, have to wait until the titles hit another streaming service like Universal's Peacock network (etc.).