UHD Converter Lip sync issues

[PatSlayer]

Hi All,

I am facing lip sync issues when I convert UHD mkv (do not know if the problem occurs when ripping UHD Blu-ray).

What is weird is that it looks like it only occurs with animated movies (Pixars for example).
With movies, this does not happen.

I tried with DVDFab 11.0.08 and 10.2.1.7 but same issues.

Running Win10 French, NVidia 1080

Thanks and regards,
Patrick

[Mona]

Hi All,

I am facing lip sync issues when I convert UHD mkv (do not know if the problem occurs when ripping UHD Blu-ray).

What is weird is that it looks like it only occurs with animated movies (Pixars for example).
With movies, this does not happen.

I tried with DVDFab 11.0.08 and 10.2.1.7 but same issues.

Running Win10 French, NVidia 1080

Thanks and regards,
Patrick

Hi Patrick,

Please list some of the movie names you have problem with.
We also need the latest dvdfab_internal.log file and fabcheck_internal.log file to help check this problem.

[PatSlayer]

Hello Mona,

List of movies I've noticed the lip sync issues :

- Incredibles 2
- Coco
- Wreck it Ralph

Logs are attached.

Thanks and regards,
Patrick

[PatSlayer]

Hello,

Any news?

Regards,
Patrick

[Mona]

Hello,

Any news?

Regards,
Patrick

We are trying to get the same source, any updates, we will let you know.

[PatSlayer]

I can upload it if needed.

Regards

[PatSlayer]

Hello and happy new year!

Still no news?

Regards,
Patrick

[signals]

Patrick, are these the FR versions of these titles? Which soundtrack is out of sync EN or FR?

[Mona]

Hello and happy new year!

Still no news?

Regards,
Patrick

We could reproduce the lip sync problem. The developers are checking this issue now.

[PatSlayer]

Hi Mona,

It's only the French version that has issues.

Regards,
Patrick

[PatSlayer]

Hello Mona,

Do you have any expected release date for a fix or a new version?

Thanks and regards,
Patrick

[PatSlayer]

Hello,

Just tried the new v11.0.1.4, but it's unfortunately even worse than with previous versions...

Regards,
Patrick

[Mona]

Hello Patrick,

This problem is not fixed yet. If there is any news about this problem, it will be listed in the change log of the new version or I will update you here. Please kindly wait, thanks.

[PatSlayer]

Hello Mona,

Still no news?

Regards,
Patrick

[PatSlayer]

Hello Mona,
The bug is still not solved.
Do you have any idea of what is happening....it is taking too much time now...
Regards,
Patrick