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  • DRM Removal for Music new update

    Just did the update for 11.0.4.4 to 11.0.4.7 and the drm will not work automatically get the crash box, and sent it in. was trying music version.

  • #2
    I updated to 11.0.4.7 as well and I also get the crash box as soon as it tries to open. I used it with 11.0.4.6 and it worked fine yesterday.

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    • #3
      Please attach the DVDFab internal log session for the DRM session in case the crash report is not delivered correctly.
      Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
      Supplying DMS Logs to Developers.............

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      • #4
        ok here's the crash log and drm internal and dvdfab internal, crash dump. crash log was to large to upload here, tried 2 separate pc's same result.
        Attached Files

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        • #5
          Same here DRM is crashing straight away

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          • #6
            I'm Having the same problem but with the Video DRM removal option.
            Crashes as soon as it starts.

            Comment


            • #7
              Hi there, sorry for the trouble. For whom got the same crash issue, please do as signals said, attach the DVDFab internal log session for the DRM session in case the crash report is not delivered correctly. Thank you.
              DVDFab log default location:
              For Windows: C:\Users\User Name\Documents\DVDFab11\Log
              For Mac: Finder>Documents>DVDFab11>Log

              DVDFab Player 5:
              For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
              For Mac: Finder>Documents>DVDFab Player 5>Log

              Guide for adding attachments in a post
              --Please use attachment button to attach your most recent log files.

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              • #8
                Several days ago the DRM cannot be removed from the movies, I think it is due to an iTunes update.

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                • #9
                  New update (11.0.4.8) still has the issue...
                  Attached Files

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                  • #10
                    We are working on the issue, will fix it as soon as possible, please kindly wait for update, thank you.
                    DVDFab log default location:
                    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                    For Mac: Finder>Documents>DVDFab11>Log

                    DVDFab Player 5:
                    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                    For Mac: Finder>Documents>DVDFab Player 5>Log

                    Guide for adding attachments in a post
                    --Please use attachment button to attach your most recent log files.

                    Comment


                    • #11
                      Until the DVD Fab Apple Music utility is updated, the Beta Version 11.3 has worked fine for me. Give it a try...

                      Comment


                      • #12
                        UPDATE: The crash issue has been fixed, please kindly update it to check it out, thank you.
                        DVDFab log default location:
                        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                        For Mac: Finder>Documents>DVDFab11>Log

                        DVDFab Player 5:
                        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                        For Mac: Finder>Documents>DVDFab Player 5>Log

                        Guide for adding attachments in a post
                        --Please use attachment button to attach your most recent log files.

                        Comment

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