I can't get back into my meta account

[Sintas]

I had to reinstall DVDFab.
After that it had logged me out of my account.
Now I can't log into my meta account in DVDFab since it only says that the name is taken.
The problem might be that I chose a separate name for my meta account: Blufan.
Perhaps if you could change my meta name into my forum name I can continue uploading meta info.

[Mona]

I had to reinstall DVDFab.
After that it had logged me out of my account.
Now I can't log into my meta account in DVDFab since it only says that the name is taken.
The problem might be that I chose a separate name for my meta account: Blufan.
Perhaps if you could change my meta name into my forum name I can continue uploading meta info.

Hello,

Did you use a different email address to activate DVDFab?

What is your registered email? Please send it to me via PM, we will need to check it first, thank you.

Regards,
mona

[Sintas]

Hi, Thank you for your reply.
I can't remember being registered with any other email before.

PM sent. I hope this can be solved.

Regards

[Mona]

Hi, Thank you for your reply.
I can't remember being registered with any other email before.

PM sent. I hope this can be solved.

Regards

Please check replies in PM, thank you.

Regards,
mona

[Sintas]

Any news?
I still can't access my meta account inside DVDfab.
I also noticed that I can't log into that account in my browser.
Really regretting not using my forum name for this.

[signals]

You should have a PM from Mona, have you checked it? Have you tried accessing the Meta account from within the Member Center? There is a link for it in there.

[Sintas]

Hi,
There is no new pm in my inbox. Only the old ones from november.
Clicking on the meta link in members area only gives me this:

http://metainfo.dvdfab.cn/en/index.htm?a=login

[Mona]

Hi,
There is no new pm in my inbox. Only the old ones from november.
Clicking on the meta link in members area only gives me this:
http://metainfo.dvdfab.cn/en/index.htm?a=login

On the login page, please input your DVDFab Member Center account and login password to sign in.

Regards,
mona

login.png

[Sintas]

I just tried your advice.
What I got was "You are not a meta info member".
Just as I did when I tried my forum login.

When I try to use my meta username I get an error about "The email has wrong format".
That's even when It says "Username or Email in the upper box.

[Mona]

I just tried your advice.
What I got was "You are not a meta info member".
Just as I did when I tried my forum login.

When I try to use my meta username I get an error about "The email has wrong format".
That's even when It says "Username or Email in the upper box.

Hello,

Can you please take a screenshot of what you input in the field and send it to me, via PM?

Regards,
mona

[Sintas]

I sent you a new message.
But this is just for the website. What about accessing the account within dvdfab?

[Mona]

I sent you a new message.
But this is just for the website. What about accessing the account within dvdfab?

Please check the new PM I sent you. Thank you.

Regards,
mona

[Sintas]

Sent you a reply.

DVDfab itself recognized my today and tried to fetch my forum name.
Then it complained about not being able to access internet.
I did not get a pop-up from my FW. It's nothing in the log either.

DVDfab should have full access outside.

[Mona]

Sent you a reply.

DVDfab itself recognized my today and tried to fetch my forum name.
Then it complained about not being able to access internet.
I did not get a pop-up from my FW. It's nothing in the log either.

DVDfab should have full access outside.

I will have our tech look into it and see where the problem is. I will keep you posted.

PS: to check the problem, I had to reset your account password, detail has been sent to you via PM, please kindly check, thank you.

Regards,
mona

[Sintas]

God news!
With the new password I'm able to log in.
I think you have a hidden limitation there. Password length or what characters can be used in passwords.
To bad I lost all my old uploads.