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  • Anything Else No reply from support.

    I have recently changed my email address & need to get into my account to access my rego info for my product.. several emails asking for help & not 1 reply. could a moderator please help at all?

  • #2
    Many Thanks, not long after i made this post an mail came through saying it had been changed

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    • #3
      Originally posted by madnas View Post
      I have recently changed my email address & need to get into my account to access my rego info for my product.. several emails asking for help & not 1 reply. could a moderator please help at all?
      I too have heard nothing from support. Its seems ever since they made the move out of the US, support has gone downhill

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      • #4
        Hi,

        If your email(s) to us was sent during weekend or public holidays, there will be a delay in answering your email(s), please kindly understand, thanks very much.

        If in business days you do not receive support's reply within 48 hours, you may need to check the junk/spam folder, or please kindly resend the email.

        Regards,
        Mona
        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
        For Mac: Finder>Documents>DVDFab11>Log

        DVDFab Player 5:
        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
        For Mac: Finder>Documents>DVDFab Player 5>Log

        Guide for adding attachments in a post
        --Please use attachment button to attach your most recent log files.

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        • #5
          Originally posted by rayfornario View Post
          I too have heard nothing from support. Its seems ever since they made the move out of the US, support has gone downhill
          They have NEVER been in the US.
          Supplying DVDFab Logs in the Forum ...........................User Manual for DVDFab v10 (pdf)................................ Guide: Using Images in Posts

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