License/Key Problem contacting support to have key re-sent

[kdkrone]

I have been having a problem with having a key resent from the User Area.

I purchased a full license 11/13/2008. I have had to do a complete reinstall after a virus. I tried to use my license key and it did not work, so I tried to request a new one. After multiple failures with my correct email address and my password, I thought that perhaps I would have my password sent to me. Despite multiple attempts at entering the 4 digit code that presented, I was refused success. What is the problem with the website???? It seems to not recognize its own four digit codes.

Meanwhile, I still need to have my key resent, as the lifetime key does not work. Does anyone know another way to contact the powers that be?

Thanks
Ken K

[90312]

If you have your original key that was sent to you just double click it. It will enter your key in the proper place. Don't try to enter it manually.

[kdkrone]

Well, I found the registration key in my email and was able to re-register my program, but I am still puzzled as to why I was unable to be recognized by the electronic form submission. If someone in administration can check with tech support, I would be grateful.

KK

[90312]

I just tried and I can't get it to work either?

[Guest]

There has been an intermittent problem with it for months.

Sometimes it works.

[90312]

All the more reason to key your key safe and somewhere other than the hard drive.

[signals]

I assume the problem was with the Members area. I just tried it and it worked fine. Note that it does not email keys, it lets you download them, so check your IE/antivirus security settings to make sure downloads are not blocked.

[kdkrone]

Yes, the problem is in the members area and persists for me. I have disabled all security and the problem persists. Fortunately, I have resolved the key problem but it is frustrating to not be able to send communication through the website.

KK

[90312]

Working for me now. You must use the email address you used when you purchased. I think the problem I had was using the forum password, I created a different one for the members area.