Optical Drives Problem with SATA Drives and 64-bit OS?

[LanceG]

I have a Dell system with (currently) Windows 7 64-bit and Fab 9.0.4.0. My drive is currently a LiteOn iHAS 124-04 SATA drive, which is Windows 7 certified. I was previously trying to use a SONY Optiarc AD-7200S ATA drive, which is also a SATA drive but is not Windows 7 certified. I also was previously running the 64-bit version of Windows Vista.

My problem is that with BOTH of these SATA drives and BOTH OSes, Fab cannot read my DVDs. I previously also was trying to use version 8.0.8.5, and NEITHER would read either of my SATA drives. Here are a couple of example log files:

8.0.8.5 Burn log:

2013-05-16 11:59:01 ---- ******************** Log session stop 16-May 11:59:01.120 PID 640********************
2013-05-16 11:54:38 Info Current Drive selected : 4:0:0 - ATAPI iHAS124 W HL04 [E] (Ide)
2013-05-16 11:54:38 Info Using Advanced SPTI interface
2013-05-16 11:54:38 Info System default language : English (United States)
2013-05-16 11:54:38 Info User default language : English (United States)
2013-05-16 11:54:38 Info DLL Version : 4.0.15.480
2013-05-16 11:54:38 Info DLL : C:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2013-05-16 11:54:38 Info Version : 8, 0, 8, 5
2013-05-16 11:54:38 Info ExeName : C:\Program Files (x86)\DVDFab 8\DVDFab.exe
2013-05-16 11:54:38 Info OS : Microsoft Windows 7 Professional (Build 7601: Service Pack 1)
2013-05-16 11:54:38 ---- ******************** Log session start 16-May 11:54:38.976 PID 640********************

8.0.8.5 Internal log:

DVDFab 8.0.8.5 (2013/05/16 14:24:46)

0m 00.88s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
1m 49.29s: detected dvd
1m 49.35s: drive E
1m 49.35s: dvd type 1
1m 49.35s: volume label GS
15m 10.51s: got copyright 0 0
15m 10.51s: opened dvd

9.0.4.0 Internal log:

DVDFab 9.0.4.0 (2013/05/17 11:02:02)

0m 00.18s: Start preload dll...
0m 00.24s: Load dll successful.
0m 00.28s: Start load fabplay dll...
0m 00.37s: Load fabplay dll successful.
0m 00.37s: Windows os type is: 13.
0m 00.37s: Transfer settings successful.
0m 00.63s: GPUAccelerate: 12345
0m 00.63s: CUDA cap: 0
0m 00.63s: Support coreavc decode: 0
0m 00.63s: Graphics info: : :
0m 00.63s: import key file E:\ 1
0m 00.65s: Load config successful.
0m 00.65s: Qt Translator file load success
0m 00.71s: Start get sys number.
0m 00.73s: Serial number is: 00-24-2b-7d-a6-7b
0m 00.73s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
0m 00.73s: Version is: 9040
0m 00.73s: Product is: 2
0m 00.73s: Connect type is: 0
0m 01.46s: Times of connecting error is: 0
0m 01.46s: Parse string is: 2:8260762964
0m 01.46s: Parse string is: 11:8260762964
0m 01.46s: Parse string is: OV:9040
0m 01.46s: Parse string is: BV:9039
0m 01.46s: Parse string is: S:791fa45b59c3cf2d9c3e8ba1b371b7d6
0m 01.74s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
0m 01.74s: End check info.
0m 01.95s: Init profile data driver sucessful.
0m 01.95s: Init GPU settings sucessful.
0m 02.69s: Profile Manager :: End Load Profile
0m 08.12s: Begin init preview play engine.
0m 08.12s: Init DirectShow engine successful.
0m 08.36s: Init burn engine successful.
0m 08.70s: opening drive E

I have played with different I/O modes, and gotten no difference. I installed ImgBurn, which is able to burn to my new drive. I'm also able to play DVDs with Media Player.

One reason that I suspect the magic combo of SATA drives and 64 bit OSes is that, after considerable reading of the forums, I have not read anything about the combination of SATA and 64 bit working successfully. Every time I try to read a DVD, Fab hangs and will not release back to the OS, requiring a reboot.

I think I've tried everything, but welcome any suggestions you guys might have.

[90312]

I have 4 SATA drives in my computer 2 optical and 2 HDD and W7x64 and nary a problem. I suggest a clean uninstall and reinstall.

[LanceG]

I have 4 SATA drives in my computer 2 optical and 2 HDD and W7x64 and nary a problem. I suggest a clean uninstall and reinstall.

OK, I'll give it a go and report back. Thanks.

[signals]

Same for me with internal and external SATA drives on Win7 64-bit and no problems at all. Make sure you don't have some other software that blocks DVDFab's access to the drive.

[LanceG]

OK, I uninstalled, cleared out Prefetch and used CCleaner. Reinstalled 9.0.4.0 and it still hangs when trying to access the drive. What other programs could prevent Fab from accessing the drive? I haven't installed anything that would grab the drive other than the standard stuff that comes with a stock install EXCEPT ImgBurn. I also only have the one drive.

Oh, yeah, forgot to mention -- Once again my drive does not show up as available! I have seen this problem previously but somehow after opening and rebooting a (big) number of times, the drive shows up with its model and serial number.

[Gummigutta]

Tried to update the drivers for the mother board?

[LanceG]

Another discovery -- when I try to run Fab with no DVD inserted, the Open Directory dialog shows all of my drives. When I have placed a DVD in the drive, the Open Directory dialog is blank, and it causes the program to hang.

I looked at the "sensekey" commands (SCSI sense keys, even though the drive is not SCSI) in the logs. Sense Key 2-3A-01 means "medium not present-tray closed". I'd say that this means the drive is being checked but the DVD cannot be read. The 0-00-00 one means "ready" I think.

I went ahead and updated the firmware in my optical drive. The iHAS124 W now has HL08 at the LiteOn site.

I'll check to see if Dell has any new drivers that would affect the mobo. I already flashed the BIOS to the latest version I found.

[90312]

Packet writing software used to be bad about this. The software that lets you use a DVD RW like a floppy disk. Nero InCD, Drag-N-Drop and that sort of thing.

[LanceG]

Windows 7 has packet writing s/w BUILT IN. Does anyone know how I could disable it to see if there's a conflict? Then again, why doesn't everyone else with W7 and Fab have the same problem?

[GregiBoy]

Never had any problem with that on my standard Win 7 Ultimate installs.

Are you sure that Dell hasn't included some "Special Present"?

[LanceG]

My W7 is from Microsoft, so there shouldn't be any "presents" left over from my Vista installs with Dell CDs. IIRC the Win 7 install (NOT a so-called "upgrade") scrubs off the other OSes before installing.

Mine is W7 Professional, not that it probably matters....

[Jonatan]

Try clean install win 7 never know what dell would add
I have no problems with win 7 pro 64

[90312]

The Windows 7 "Live File System" has never been a problem to my knowledge. I was talking about some of the others from Nero or Roxio that use to give us hell back in the old days.

[90312]

Just to be sure look here and be sure the box(s) are checked so your drive is not excluded in Fab:

[LanceG]

My drive has once again appeared in the Drives dialog. My new f/w showed up correctly. I have only one drive, and it IS checked.