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    #1

    Optical Drives Problem with SATA Drives and 64-bit OS?

    I have a Dell system with (currently) Windows 7 64-bit and Fab 9.0.4.0. My drive is currently a LiteOn iHAS 124-04 SATA drive, which is Windows 7 certified. I was previously trying to use a SONY Optiarc AD-7200S ATA drive, which is also a SATA drive but is not Windows 7 certified. I also was previously running the 64-bit version of Windows Vista.

    My problem is that with BOTH of these SATA drives and BOTH OSes, Fab cannot read my DVDs. I previously also was trying to use version 8.0.8.5, and NEITHER would read either of my SATA drives. Here are a couple of example log files:

    8.0.8.5 Burn log:

    2013-05-16 11:59:01 ---- ******************** Log session stop 16-May 11:59:01.120 PID 640********************
    2013-05-16 11:54:38 Info Current Drive selected : 4:0:0 - ATAPI iHAS124 W HL04 [E] (Ide)
    2013-05-16 11:54:38 Info Using Advanced SPTI interface
    2013-05-16 11:54:38 Info System default language : English (United States)
    2013-05-16 11:54:38 Info User default language : English (United States)
    2013-05-16 11:54:38 Info DLL Version : 4.0.15.480
    2013-05-16 11:54:38 Info DLL : C:\Program Files (x86)\DVDFab 8\vso_hwe.dll
    2013-05-16 11:54:38 Info Version : 8, 0, 8, 5
    2013-05-16 11:54:38 Info ExeName : C:\Program Files (x86)\DVDFab 8\DVDFab.exe
    2013-05-16 11:54:38 Info OS : Microsoft Windows 7 Professional (Build 7601: Service Pack 1)
    2013-05-16 11:54:38 ---- ******************** Log session start 16-May 11:54:38.976 PID 640********************

    8.0.8.5 Internal log:

    DVDFab 8.0.8.5 (2013/05/16 14:24:46)

    0m 00.88s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
    1m 49.29s: detected dvd
    1m 49.35s: drive E
    1m 49.35s: dvd type 1
    1m 49.35s: volume label GS
    15m 10.51s: got copyright 0 0
    15m 10.51s: opened dvd

    9.0.4.0 Internal log:

    DVDFab 9.0.4.0 (2013/05/17 11:02:02)

    0m 00.18s: Start preload dll...
    0m 00.24s: Load dll successful.
    0m 00.28s: Start load fabplay dll...
    0m 00.37s: Load fabplay dll successful.
    0m 00.37s: Windows os type is: 13.
    0m 00.37s: Transfer settings successful.
    0m 00.63s: GPUAccelerate: 12345
    0m 00.63s: CUDA cap: 0
    0m 00.63s: Support coreavc decode: 0
    0m 00.63s: Graphics info: : :
    0m 00.63s: import key file E:\ 1
    0m 00.65s: Load config successful.
    0m 00.65s: Qt Translator file load success
    0m 00.71s: Start get sys number.
    0m 00.73s: Serial number is: 00-24-2b-7d-a6-7b
    0m 00.73s: Reg URL link is:
    0m 00.73s: Version is: 9040
    0m 00.73s: Product is: 2
    0m 00.73s: Connect type is: 0
    0m 01.46s: Times of connecting error is: 0
    0m 01.46s: Parse string is: 2:8260762964
    0m 01.46s: Parse string is: 11:8260762964
    0m 01.46s: Parse string is: OV:9040
    0m 01.46s: Parse string is: BV:9039
    0m 01.46s: Parse string is: S:791fa45b59c3cf2d9c3e8ba1b371b7d6
    0m 01.74s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
    0m 01.74s: End check info.
    0m 01.95s: Init profile data driver sucessful.
    0m 01.95s: Init GPU settings sucessful.
    0m 02.69s: Profile Manager :: End Load Profile
    0m 08.12s: Begin init preview play engine.
    0m 08.12s: Init DirectShow engine successful.
    0m 08.36s: Init burn engine successful.
    0m 08.70s: opening drive E

    I have played with different I/O modes, and gotten no difference. I installed ImgBurn, which is able to burn to my new drive. I'm also able to play DVDs with Media Player.

    One reason that I suspect the magic combo of SATA drives and 64 bit OSes is that, after considerable reading of the forums, I have not read anything about the combination of SATA and 64 bit working successfully. Every time I try to read a DVD, Fab hangs and will not release back to the OS, requiring a reboot.

    I think I've tried everything, but welcome any suggestions you guys might have.
    Tags: None
    #2
    I have 4 SATA drives in my computer 2 optical and 2 HDD and W7x64 and nary a problem. I suggest a clean uninstall and reinstall.
    How to post the internal log


    Things should be made as simple as possible, but no simpler.
    Albert Einstein

    Comment

      #3
      Originally posted by 90312 View Post
      I have 4 SATA drives in my computer 2 optical and 2 HDD and W7x64 and nary a problem. I suggest a clean uninstall and reinstall.
      OK, I'll give it a go and report back. Thanks.

      Comment

        #4
        Same for me with internal and external SATA drives on Win7 64-bit and no problems at all. Make sure you don't have some other software that blocks DVDFab's access to the drive.
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
        Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

        Comment

          #5
          OK, I uninstalled, cleared out Prefetch and used CCleaner. Reinstalled 9.0.4.0 and it still hangs when trying to access the drive. What other programs could prevent Fab from accessing the drive? I haven't installed anything that would grab the drive other than the standard stuff that comes with a stock install EXCEPT ImgBurn. I also only have the one drive.

          Oh, yeah, forgot to mention -- Once again my drive does not show up as available! I have seen this problem previously but somehow after opening and rebooting a (big) number of times, the drive shows up with its model and serial number.
          Last edited by LanceG; 05-17-2013, 08:19 PM. Reason: Forgot to mention the empty Drives dialog

          Comment

            #6
            Tried to update the drivers for the mother board?

            Comment

              #7
              Another discovery -- when I try to run Fab with no DVD inserted, the Open Directory dialog shows all of my drives. When I have placed a DVD in the drive, the Open Directory dialog is blank, and it causes the program to hang.

              I looked at the "sensekey" commands (SCSI sense keys, even though the drive is not SCSI) in the logs. Sense Key 2-3A-01 means "medium not present-tray closed". I'd say that this means the drive is being checked but the DVD cannot be read. The 0-00-00 one means "ready" I think.

              I went ahead and updated the firmware in my optical drive. The iHAS124 W now has HL08 at the LiteOn site.

              I'll check to see if Dell has any new drivers that would affect the mobo. I already flashed the BIOS to the latest version I found.
              Last edited by LanceG; 05-17-2013, 10:48 PM.

              Comment

                #8
                Packet writing software used to be bad about this. The software that lets you use a DVD RW like a floppy disk. Nero InCD, Drag-N-Drop and that sort of thing.
                How to post the internal log


                Things should be made as simple as possible, but no simpler.
                Albert Einstein

                Comment

                  #9
                  Windows 7 has packet writing s/w BUILT IN. Does anyone know how I could disable it to see if there's a conflict? Then again, why doesn't everyone else with W7 and Fab have the same problem?
                  Last edited by LanceG; 05-17-2013, 11:19 PM.

                  Comment

                    #10
                    Never had any problem with that on my standard Win 7 Ultimate installs.

                    Are you sure that Dell hasn't included some "Special Present"?
                    "Beer is living proof that God loves us and wants us to be happy." - Benjamin Franklin 1706-1790

                    Comment

                      #11
                      My W7 is from Microsoft, so there shouldn't be any "presents" left over from my Vista installs with Dell CDs. IIRC the Win 7 install (NOT a so-called "upgrade") scrubs off the other OSes before installing.

                      Mine is W7 Professional, not that it probably matters....

                      Comment

                        #12
                        Try clean install win 7 never know what dell would add
                        I have no problems with win 7 pro 64
                        ...
                        ...Death Before Dishonor...

                        Comment

                          #13
                          The Windows 7 "Live File System" has never been a problem to my knowledge. I was talking about some of the others from Nero or Roxio that use to give us hell back in the old days.
                          How to post the internal log


                          Things should be made as simple as possible, but no simpler.
                          Albert Einstein

                          Comment

                            #14
                            Just to be sure look here and be sure the box(s) are checked so your drive is not excluded in Fab:
                            Attached Files
                            How to post the internal log


                            Things should be made as simple as possible, but no simpler.
                            Albert Einstein

                            Comment

                              #15
                              My drive has once again appeared in the Drives dialog. My new f/w showed up correctly. I have only one drive, and it IS checked.

                              Comment

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