Problems Loading a Poster

[slechtag]

Don't know if anyone ran across this problem of loading a movie poster
The problem is getting a poster to load. I am using:
Fix Match
Added the title and year
The poster I want shows up but when I try to load it I get error message of:
“(undefined/Invalid Params"
Modify Inaccurate Metadata

[signals]

Was this in the DVDFab program or the DMS (Movie Server?

[slechtag]

This was in the DVDFab program.

[signals]

Probably some difficulty in the database, I will ask the Beijing staff to verify the entry for this title, sorry for the problem.

[slechtag]

Any answers or responses from Beijing on what can be causing this error to show up when trying to load a poster?

[Mona]

Don't know if anyone ran across this problem of loading a movie poster
The problem is getting a poster to load. I am using:
Fix Match
Added the title and year
The poster I want shows up but when I try to load it I get error message of:
“(undefined/Invalid Params"
Modify Inaccurate Metadata

We are unable to duplicate it. Please specify the movie you that could duplicate the issue, and take a screenshot of that error to show us.
Also, please zip the whole DVDFab 12 log folder and post it here, thanks.

[slechtag]

i hope this zip file is the one you need.
This error show no matter what movie I pick.
Where is the log folder located?

[Mona]

Please send us the latest dvdfab_internal.log for troubleshooting, the default location for DVDFab log file is:
C:\Users\xxx\Documents\DVDFab\DVDFab12\Log

[slechtag]

Here is the Log file DVDFab12_log.zip

[Mona]

Here is the Log file [ATTACH]n387416[/ATTACH]

File received, thanks.

[slechtag]

Any decisions made on what could be the cause of this poster failure?

[Mona]

Please update to v12014 to have a try. This version has made some adjustments regarding the poster.

[slechtag]

Updated to 12014 with no change in poster loading failure.

[slechtag]

Anything else that you can think of that I could try??

[slechtag]

Have I been abandoned ....

Updated to 12014 with no change in poster loading failure.
Anything else that you can think of that I could try??