"An unknown error has occurred"

[vega12]

Hello all. New to the thread, have been using various versions of DVDFab through the years, but this is my first time trying a BD.

every time I put a BD in my burner (yes, it's a BD burner...) DVDFab starts reading it but then errors out saying "An unknown error has occured. Please check for a new version at DVDFab site"

I searched the forums and it seems like a few people have reported the same, but there is never any resolution, the thread just closes... Hopefully someone might know the fix.

I have tried with 2 BD's, and a clean uninstall/CCleaner/reinsall. DVD's seem to work fine. I have tried with firewall off, with proxy and direct to internet, but none of them seem to make a difference.

Here are the contents of the two logs:

2011-03-07 10:59:52 ---- ******************** Log session stop 07-Mar 10:59:52.960 PID 3908********************
2011-03-07 10:42:24 Info Current Drive selected : 2:1:0 - HL-DT-ST BD-RE WH10LS30 1.00 [D] (Scsi)
2011-03-07 10:42:24 Info Using Advanced SPTI interface
2011-03-07 10:42:24 Info System default language : English (United States)
2011-03-07 10:42:24 Info User default language : English (United States)
2011-03-07 10:42:24 Info DLL Version : 4.0.15.480
2011-03-07 10:42:24 Info DLL : C:\Program Files\DVDFab 8\vso_hwe.dll
2011-03-07 10:42:24 Info Version : 8, 0, 7, 8
2011-03-07 10:42:24 Info ExeName : C:\Program Files\DVDFab 8\DVDFab.exe
2011-03-07 10:42:24 Info OS : Microsoft Windows 7 Ultimate (Build 7600)
2011-03-07 10:42:24 ---- ******************** Log session start 07-Mar 10:42:24.384 PID 3908********************

DVDFab 8.0.7.8 (2011/03/07 10:39:54)

0m 02.13s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 1
0m 03.66s: detected blu-ray
0m 03.66s: drive D
0m 03.66s: blu-ray type 1
0m 03.66s: volume label EXPENDABLES_THE
0m 04.10s: root 8CD39E7529ED6312_VOLUME_SET_ID:EXPENDABLES_THE:EXP ENDABLES_THE:EXPENDABLES_THE
0m 04.72s: aacs 1 bd+ 0
0m 06.19s: got discinfo
0m 06.34s: got bdmv
0m 06.34s: got agid 0
0m 06.36s: sent host cert chal
0m 06.38s: got drive cert chal
0m 06.38s: BEC 0
0m 06.38s: DRIVE_VENDOR 0x0116
0m 06.41s: got drive key
0m 07.25s: got host key signature
0m 07.27s: verified drive signature
0m 07.27s: verified host signature
0m 07.30s: sent host signature and key point
0m 07.30s: got bus key
0m 07.30s: got volume id
0m 07.30s: got volume id mac
0m 07.30s: volume id is correct
0m 07.31s: got vid
0m 07.36s: blu-ray A6E61B72E0E00E884CBE8E836DA91E33E80D2A13
0m 17.51s: got bdmv


Obviously logs are truncated, but similar results can be seen for the other attempts/BD's.

Hoping someone can shed some light on this issue.

[sunny]

Hi vega12,

Have you tried DVDFab 8.0.7.3 to open your blu-ray movies?
Please use Full Disc module, choose bd50 as output size, choose your hard drive as target save location to see if you still get the same error message "An unknown error has occured. Please check for a new version at DVDFab site"

[athlon700]

I see they are using 8.0.7.8B, where can I get it?

[sunny]

Please visit to get the 8078beta

[vega12]

Ok, I have made some progress. apparently something in my firewall was blocking some sort of access to DVDFab. I changed it to a different one, and now instead of the "Unknown error" I get: "Internet access is required to open this disk"

Funny thing is, I am posting to this forum from the same machine, so internet access is definitely enabled. Is there a port that needs to be open in the firewall to allow access back to DVDFab? I did read through the "internet access required" thread but didn't see any mention of opening specific ports.

All outbound connections are unblocked at the moment. But nothing is enabled from outside in to this machine.

[sunny]

Hi vega12,

Please make sure you have enabled "direct connection to the Internet" option in DVDFab Common Settings-Network. Then copy bd disc again to see the result.

[signals]

Provide DVDFab a direct connection to the internet or open a port in your firewall and tell DVDFab to use it on the Common Settings page that Sunny mentioned. The "internet access required" message means it can't hear the server (or is getting no response).

[vega12]

All, some updated information.

The no inernet connection was a dns forwarding issue, and I can now start a BD rip with no issues.

The original issue "an unknown error has occurred" is related to an issue with using Squid as a proxy. As soon as I turn squid on (it's set up to be transparent) I get the unknown error issue. This happens if I have the proxy manually set in the internet connection settings as well. Some sort of disconnect.

[spy2520]

it is possible to configure squid to directly access some websites/servers instead of caching. Does anyone know of the server names that dvdfab needs to access to work correctly? I am experiencing the same problem and my network is running squid.