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    #1

    "An unknown error occurred."

    I have several hundred Blu-rays, and I've ripped all of them to ISOs for my VidOn box. I've had very few issues until today. I just got Saw: The Complete Collection, and each disc I put in starts to scan, then stops with then following error:

    "An unknown error occurred."

    Not very helpful. It should be noted that all of these discs play flawlessly on both of my standalone blu-ray players, and I've tried three different computers and 4 different Blu-ray ROM drives. All the same. Also, they play perfectly in DVDFab Media Player. I've even gone as far as opening the disc in DVDFab Media Player, then trying to load the disc in DVDFab Copy/Rip while the movie is playing. Same error.

    Little help?

    Thanks,
    LeRoy Wood III
    Tags: None
    #2
    Here's the error in the internal log:

    Code:
     4m 03.41s: failed to open 306
    And here's the rest of the log:
    Code:
    DVDFab 9.2.1.9 (2015/12/21  12:04:22)

 0m 00.01s: Init Public log : enabled.
 0m 00.01s: Init Private log : finish.
 0m 00.01s: App info: 2015-11-25
 0m 00.01s: App info: 9.2.1.9 9219 Official
 0m 00.03s: Init CrashReportSettings : enabled.
 0m 00.03s: Init DVDInfo_Log : enabled.
 0m 00.03s: Init Qt_Log : disabled.
 0m 00.09s: Profile Manager :: Begin Load Profile 
 0m 00.09s: Qt Translator file load success 
 0m 00.09s: App info: client type 2.
 0m 00.10s: MobilePlay load: preload successful.
 0m 00.14s: MobilePlay load: Load successful.
 0m 00.14s: Init process: Transfer settings successful.
 0m 00.15s: info: check logpath= C:/Users/LeRoy/Documents/DVDFab9/Log/
 0m 00.15s: info: _check_gpu is running ...
 0m 00.25s: info: check_gpu run successful 
 0m 00.25s: info: recommand= 8248, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 8
 0m 00.26s: GPU check: GPUAccelerate-12351
 0m 00.26s: GPU check: GPUAccelerate setting-8248, 8248
 0m 00.26s: GPU check: CUDA cap-1
 0m 00.26s: GPU check: Support coreavc decode-0
 0m 00.26s: GPU check: Lighting shrink status-1, 1
 0m 00.26s: GPU check: Graphics info 1: NVIDIA GeForce GTX 780 Ti  : 10.18.13.5850 : 3.5
 0m 00.26s: Init process: Load config failed.
 0m 00.26s: Init process: Windows os type is 64bit System Windows 8.
 0m 00.26s: Init process: command line in is 
 0m 00.30s: Reg check: Parse string: ( 2:8260762964 )( 11:8260762964 )( 20:8260762964 )( 50:8260762964 )( 21:8260762964 )( 22:8260762964 )( 55:8260762964 )( 60:8260762964 )( 70:8260762964 )( 61:8260762964 )( 62:8260762964 )( 200:1499800029 )( 1:0 )( OV:9219 )( BV:9221 )( S:dbb17bac26185623cc6ab173d3075fc7 )
 0m 00.30s: Reg check: Option check status-Local
 0m 00.30s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( DVD to Blu-ray:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File Mover:1:0 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
 0m 00.30s: App info: language type ENU.
 0m 00.30s: App info: Install path C:/Program Files (x86)/DVDFab 9/ 
 0m 00.30s: Reg check: Start get sys number.
 0m 00.31s: Export Blu-ray source information report : disabled
 0m 00.31s: Reg check: Serial number is: 60-e3-27-0d-41-60:60-e3-27-0d-41-60:60-e3-27-0d-41-60
 0m 00.31s: Reg check: Connect type is: 0
 0m 00.31s: Init process: Init GPU settings successful.
 0m 00.31s: connect plugin info : start.
 0m 00.59s: Profile Manager :: End Load Profile 
 0m 00.99s: connect plugin info : 1:1
 0m 01.11s: Reg check: Times of connecting error is: 0
 0m 01.11s: Reg check: Parse string: ( S:dfec6ce8c7dd4dec1a4494878af3036a
 0m 01.11s: Reg check: Option check status-NewWork
 0m 01.25s: Init preview: Begin init preview play engine.
 0m 01.25s: Init preview: Begin init preview play engine(Internal).
 0m 01.36s: Init preview: Init internal engine successful.
 0m 01.69s: Burn engine: start init.
 0m 01.69s: Burn engine: set log folder.
 0m 01.69s: DVD: init read settings.
 0m 01.69s: DVD: init write settings.
 0m 01.69s: DVD: DVDInfo_SetDvdrBlocks size = 2201600
 0m 01.69s: DVD: after DVDInfo_SetDvdrBlocks
 0m 02.32s: DVD: after SetBurnEngine, Burn Type = 0
 0m 02.32s: DVD: after init write settings.
 0m 02.32s: DVD: finish init write settings.
 0m 02.32s: BD: init read settings.
 0m 02.32s: BD: init write settings.
 0m 02.32s: bd set region A
 0m 02.32s: Burn engine: config engine type-0 begin.
 0m 02.32s: Burn engine: config engine type-0 end.
 0m 02.32s: Burn engine: writer count 2.
 0m 02.32s: Burn engine: 0- S:\ [ATAPI iHAS324   B AL14 (Scsi)].
 0m 02.32s: Burn engine: 1- T:\ [PIONEER BD-RW   BDR-209D 1.10 (Scsi)].
 0m 02.32s: Burn engine: end init.
 0m 02.63s: Init process: Init setting page successful.
 0m 02.63s: QtLog Mode = false 
 0m 02.63s: Show UI Step 2 
 0m 02.85s: Show UI Step 3 
 0m 02.85s: Start show MainUI.
 0m 02.85s: UI manager: switch to Converter mode.
 0m 03.64s: Init process: init main ui successful.
 0m 03.89s: Init process: show main ui successful.
 0m 03.89s: DriveX msg: Init driveX S with I/O mode: 0
 0m 03.89s: DriveX msg: Init driveX T with I/O mode: 0
 0m 03.90s: opening drive T
 0m 03.90s: opened i/o
 0m 03.91s: got media type 15
 0m 08.04s: got max lba 22654687
 0m 24.56s: got disc type 20
 0m 24.56s: type Blu-ray BDMV
 0m 24.56s: volume label SAW_D2
 0m 24.74s: DriveX msg: add media in driveX T.
 0m 24.74s: DriveX msg: send open media msg to thread for driveX T.
 0m 24.75s: opening drive S
 0m 24.75s: opened i/o
 0m 24.76s: Source manager:open source flag:1,1,1,1,1
 0m 24.76s: opening drive T
 0m 24.76s: opened i/o
 0m 24.76s: got media type 15
 0m 28.51s: got max lba 22654687
 0m 43.83s: got disc type 20
 0m 43.83s: type Blu-ray BDMV
 0m 43.83s: volume label SAW_D2
 0m 43.83s: Source manager:open source flag:1,1,1,1,1
 0m 43.83s: Source manager:open source flag:1,1,1,1,1
 0m 43.84s: Source manager: add source id 0.
 0m 43.85s: bd set region ?
 0m 43.85s: Source open status:DVD Yes, 2231-10-11
 0m 43.85s: Source open status:BD Yes, 2231-10-11
 0m 43.85s: bd set region ?
 0m 43.85s: opening drive T
 0m 43.99s: opened i/o
 0m 47.76s: got max lba 22654687
 1m 03.14s: got disc type 20
 1m 03.14s: internal path T:/BDMV/
 1m 03.46s: aacs 1 bd+ 0
 1m 27.92s: got bdmv
 2m 15.16s: movie name: saw collection  disc 2||saw_d2
 2m 15.77s: got agid 0
 2m 15.80s: sent host cert chal
 2m 15.81s: got drive cert chal
 2m 15.81s: BEC 1
 2m 15.81s: DRIVE_VENDOR 0x0067
 2m 15.84s: got drive key
 2m 15.84s: got host key signature
 2m 15.84s: verified drive signature
 2m 15.84s: verified host signature
 2m 15.87s: sent host signature and key point
 2m 15.87s: got bus key
 2m 15.88s: got volume id
 2m 15.88s: got volume id mac
 2m 15.88s: volume id is correct
 2m 15.88s: got vid
 2m 16.01s: blu-ray BA680B8F86627E2E47F378990078CB7012E5D6E5
 2m 16.52s: cert BEE=0x80 same
 2m 41.17s: got agid 0
 2m 41.20s: sent host cert chal
 2m 41.21s: got drive cert chal
 2m 41.21s: BEC 1
 2m 41.21s: DRIVE_VENDOR 0x0067
 2m 41.24s: got drive key
 2m 41.24s: got host key signature
 2m 41.24s: verified drive signature
 2m 41.24s: verified host signature
 2m 41.27s: sent host signature and key point
 2m 41.27s: got bus key
 4m 03.41s: mk exception 
 4m 03.41s: failed to open 306
 4m 36.87s: Source manager: open failed, delete source id 0.
 4m 36.88s: Source manager:open source flag:1,1,1,1,1

    Comment

      #3
      Went into settings and turned off all meta data options, now it works just fine.

      -LeRoy3rd

      Comment

        #4
        the discs may not be supported by dvdfab yet.

        Comment

          #5
          I think their server is down, I'm getting the same for BDs which just worked a few days ago

          Comment

            #6
            Looks like we're back up now

            Comment

              #7
              May be overloaded by users trying the Cinavia Remover HD module.
              Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
              Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

              Comment

                #8
                Ahh, you're probably right because I just got the error again. Thanks, I'll just wait a little while then

                Comment

                  #9
                  I am glad that it is not just me and I know there is nothing wrong with my installation.

                  Comment

                    #10
                    I've got another post with the same problem - coincided with my update to the international version ( hadn't used it for a while). I wish I had known it was a server issue - spent a lot of time uninstalling, reinstalling, etcetera. Glad to know it will get back to normal : )

                    Comment

                      #11
                      Any more info about this? Mine is still quitting with the error...

                      Comment

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