"As Far As The Eye Can See" not recognized

[shmn]

https://www.amazon.com/gp/product/B078XX7DWK/

When I put this disc in it says "Failed to open check to see if it's playable". Using DVDFab 10 x64 10.0.8.7. Brand new disc. Log attached. It's the disc in drive F:

[Mona]

Hello,

We need all files except those m2ts files (which is under the BDMV\Stream folder) from the original movie disc to help check this problem.

1> Load the Blu-ray disc to PC drive, open it in Windows Explorer
2> Create a new folder, copy the AACS folder, CERTIFICATE folder, BDSVM folder (some Blu-ray doesn't have this folder) from the disc and save it to the new folder.
3> Open BDMV folder, copy all except the STREAM folder to the new folder as well.
4> Zip the new folder and send it to us.

Regards,
Mona

[signals]

This title is supplied as a BD-R "burned on demand" basis, could be part of the problem.

[shmn]

ZIP file attached as requested.

[Mona]

Hello shmn,

I have forwarded the file to our developers for checking. Please kindly wait for updates. Thank you for your support.

Regards,
Mona

[shmn]

Any update on this?

[Mona]

Any update on this?

Hi shmn,

Please update to the latest version of DVDFab to try again and post the latest log files. Thanks.

Regards,
Mona