System crashed

[90312]

That's my bad, a typo should be "fsutil". Sorry for the confusion.

[HeatherVela]

Bought as a packet or something you built yourself?

Purchased like this

[HeatherVela]

Looks like a Toshiba laptop based on her posts 18 + 20

-It's a HP Pavilion dvdx Entertainment PC

[HeatherVela]

Attached are the DVDFab internal log and vso log

[HeatherVela]

That's my bad, a typo should be "fsutil". Sorry for the confusion.

Ok that worked and now seeing if system crashes again. Still crashing with new version but this time disc ejected than system crashed. Will let you know.

[HeatherVela]

Ok that worked and now seeing if system crashes again. Still crashing with new version but this time disc ejected than system crashed. Will let you know.

OK that did not work - restored my computer to factory setting and don't have itunes yet but I am going to give this another try!

[HeatherVela]

Nope still does not work -

[90312]

Too bad! You still get this type of error "driver_irql_not_or_less"? If so what I gave you would be the easy fix, this could be a memory fault or one of a hundred things. My advice now would be take the computer back while you can!

[Blazkowicz]

As usual a minidump can help (c:\windows\minidump).

[HeatherVela]

Ok guys - sent the computer in because HP said they needed to repair! Got computer back and 1st thing was to attempt a burn - NO LUCK! Same error and system crash ughhhhh! Any new suggestions?

[HeatherVela]

attempting to attach minidump but the computer will not allow it - says I don't have permission but I am the system administrator. How do I do this?

[HeatherVela]

Actually sent the computer in to HP - they replaced some part and redid the operating system - did not help me at all!! Any suggestions? I have upgraded to latest version and still not luck!

[Potti]

Would you please post the Memory.dump file where it is in %SystemRoot%\Minidump
And sure that your system have set Kernel memory dump.
How to check this?
Please do below steps: run sysdm.cpl -> Advanced -> Settings(Startup and Recovery) -> Kernel memory dump (Write debugging info).

Thanks,
Potti

[HeatherVela]

This is driving me crazy - I can't attach the minidump file - says I am not adminstrator but I am. I have gone throught and tried to give ownership and permissions but this is not working.

[HeatherVela]

minidumps