System crashed

[signals]

Can't get a clearer shot. Was taken with camera because the computer crashes and has to be restarted. Don't know how to get a screenshot of it but it says driver_irql_not_or_less. Then says to disable or remove software and disable bios memory options such as caching and shadowing.

Look for the button that says "Print Screen" or sometimes "prt sc". You may have to combine it with another button like Fn or Alt. Paste the image into windows Paint, save it as a jpg or png type file and attach it to a post using the Manage Attachments button below the post editing window.

[Wilson.Wang]

Hi HeatherVela，

Please try to burn a disc by using Windows Disc Image Burnner directly, and check the BSOD is still shown or not.
Please tell us the result!
Thanks!

[HeatherVela]

Ok guys! The burn to hard drive and then imgburn works. I was using disc to disc which is the most convenient and easiest option for me but at least I can mow continue to use the software. If anyone happens to know why disc to disc would make the system crash please let me know. I was reading another post with same issue but computer was Toshiba not HP but using windows 7 64-bit as well.

[bean55]

HeatherVela

Is this a Laptop or Desktop.
If your desktop has a bad, or going bad power supply this type of thing will happen.

[HeatherVela]

Laptop brand new just got on the 8th

[bean55]

The copy engine may not be releasing the drive correctly it may need to stop completely before it can start the burning engine.

[CBR929]

Hi HeatherVela
Since you have ImgBurn installed, please Open ImgBurn > Tools > Filter Driver Load Order and post what is listed.
CBR929

[HeatherVela]

Sorry been really busy with work but here is the file driver load order with ImgBurn. I did burn movie with imgburn but at end it would not verify.

===============================================
Filter Driver Load Order - ImgBurn v2.5.5.0
===============================================

Upper Device Filter: [None Found]
Upper Class Filter: GEARAspiWDM
Device: CD/DVD-ROM Device
Lower Class Filter: [None Found]
Lower Device Filter: [None Found]

Filter Name: GEARAspiWDM
File Name: C:\Windows\system32\DRIVERS\GEARAspiWDM.sys
File Version: 2.02.00.01 [2.2.0.1]
File Description: CD DVD Filter
Product Name: CD DVD Filter
Product Version: 2.02.00.01 [2.2.0.1]
Company Name: GEAR Software Inc.
Copyright: Copyright (C) GEAR Software Inc. 1997-2009

[HeatherVela]

The computer is still crashing when going to burn with DVDfab only - going to attempt a new burn with imgburn and see how that goes. Will post results in a few! Thanks for all the responses so far. Willing to try anything - I absolutely love DVDfab and in the mean time still have old faithful (old laptop) still kicking them out!

[CBR929]

Hi HeatherVela
I would delete this filter through ImgBurn, then restart your computer.
Remember what ever software install that filter may no longer work properly.
CBR929

[maineman]

GEARAspiWDM is most likely a driver associated with iTunes.
It just so happens I have the same version of this driver: GEARAspiWDM 2.02.00.01 [2.2.0.1] on my rig, running Win7 Pro 64-bit, without any problems.

Given the specifics of your problem, I doubt this is the culprit, but anything's possible with a corrupt driver.

If you delete it, be sure you have the desired version of iTunes handy in order to reinstall...unless you want to D/L the most recent version from iTunes' support page.

I see you completely uninstalled and ran CCleaner including the registry scan.
Still, I'm not convinced.

Please enter device manager, scroll all the way down to VSO devices and click on the + to expand.

Are there any patin-couffin entries?
Please delete all instances of p-c driver.

Not to worry.
No software except VSO ever used it to my knowledge and VSO now uses SPTI for its access layers.
Plus you can always reinstall it.

Also check and make certain that for the I/O settings in Fab,
ASPI is NOT enabled.
This should be Auto or SPTI.

You can try them both, but don't use ASPI

[Gummigutta]

I have a new computer with Windows 7 64-bit and it is only happening on this computer.

Bought as a packet or something you built yourself?

[maineman]

Bought as a packet or something you built yourself?

Looks like a Toshiba laptop based on her posts 18 + 20

[90312]

That error message could mean you are running out of paged pool memory. Nothing to do with how much memory you have, it’s how the memory manager allocates it. Let’s try this, it’s the way I have mine set and it smoothed out DVD playback and many other advantages.
1. In accessories right click “Command Prompt” and run as administrator.
2. Should return a black box with the following text: C:\Windows\system32>
3. Type this exactly C:\Windows\system32>fsutil behavior set memoryusage 2
4. Press enter
5. Should return C:\Windows\system32>fastil behavior set memoryusage 2
NOTE: Changes to this setting require a reboot to take effect.
MemoryUsage = 2

If the computer was factory set to memoryusage = Ø it could be bumping the limit. If it does not fix the problem it will help other things and do no harm. Reboot the computer and give it a try.

[HeatherVela]

Below is what I get when attempting the memoryusage 2 command in DOS mode.

'fastil' is not recognized as an interal or external command, operable program or batch file.

Also, there is no VSO files in my device manager.
I am downloading the new version to see if this helps.