DVDFAB 9 will no longer read disks

[BlackCat3000]

I'm puzzled. I have been using DVDFAB 8 and 9 for a long time with few problems. Recently, though, DVDFAB 9 has lost the ability to read any DVDs on both my laptop and desktop PCs. For example, it constantly tries to read "Turbo" and "Game of Thrones" DVDs but it never gets anywhere. I did a complete uninstallation and cleaned the registry with CCleaner, rebooted and then re-installed, but now it just says "please check if it's playable".

VLC mediaplayer has no problems with either of these disks, and DVDFAB 8QT was able to copy them without any difficulty. This has been happening with versions 9142 and 9.145.

My licences are:

DVD Copy - Never expire
DVD Ripper - Never expire
Video Converter - Never expire
File Transfer - Never expire
HD Decrypter - Never expire

Can anyone suggest what's going on and how I can get this working again?

Many thanks.

[signals]

Can't duplicate the problem. Check the upper/lower filters in your registry. ImgBurn will do this for you if you have it (Tools->Filter Driver Load Order). Look for any new entries or any from software you do not recognize and delete them. Whatever placed them will probably no longer work without reinstalling.

Start DVDFab with no discs in any drive and post the DVDFab internal and fabcheck log files.

[BlackCat3000]

Thanks for your reply, Signals.

I have had another stab at r-installing on the desktop machine and get the same result. Here's the internal log:

0m 00.03s:

DVDFab 9.1.4.5 (2014/05/16 18:22:44)

0m 00.03s: Init Public log : enabled.
0m 00.03s: Init Private log : finish.
0m 00.03s: App info: 2014-5-14
0m 00.03s: App info: 9.1.4.5 9145 Official
0m 00.04s: Init CrashReportSettings : enabled.
0m 00.04s: Init DVDInfo_Log : enabled.
0m 00.04s: Init Qt_Log : disabled.
0m 00.28s: Profile Manager :: Begin Load Profile
0m 00.28s: Qt Translator file load success
0m 00.28s: App info: client type 2.
0m 00.31s: Fabplay load: preload successful.
0m 00.45s: Fabplay load: Load successful.
0m 00.45s: Init process: Transfer settings successful.
0m 00.45s: info: fabcheck logpath= C:/Users/UK02753/Documents/DVDFab9/Log/
0m 00.46s: fab_check_gpu is running ...
0m 01.28s: fab_check_gpu run successful
0m 01.28s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 2
0m 01.28s: GPU check: GPUAccelerate-455
0m 01.28s: GPU check: GPUAccelerate setting-0, 0
0m 01.28s: GPU check: CUDA cap-0
0m 01.28s: GPU check: Support coreavc decode-0
0m 01.28s: GPU check: Lighting shrink status-0, 0
0m 01.28s: GPU check: Graphics info 1: AMD Radeon HD 7450 : :
0m 01.29s: Init process: Load config failed.
0m 01.29s: Init process: Windows os type is 64bit System Windows Server 2008 R2.
0m 01.31s: Init process: command line in is
0m 01.45s: Reg check: Parse string: ( 2:8263532095 )( 11:8260762964 )( 50:8260762964 )( OV:9145 )( BV:9143 )( S:b58d0ac1248dca7c3b849e79de17509b )
0m 01.45s: Reg check: Option check status-Local
0m 01.45s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 01.45s: App info: language type ENU.
0m 01.46s: Init process: Init GPU settings successful.
0m 01.46s: Reg check: Start get sys number.
0m 01.48s: Reg check: Serial number is: e8-39-35-2d-ec-dd
0m 01.48s: Reg check: Connect type is: 0
0m 01.76s: Init preview: Begin init preview play engine.
0m 01.76s: Init preview: Begin init preview play engine(XBMC).
0m 02.60s: Init preview: Init internal engine successful.
0m 03.50s: Reg check: Times of connecting error is: 0
0m 03.52s: Reg check: Parse string: ( S:0fb2a6825cd3da2aa3fec1e8fbe3f5f4
0m 03.55s: Reg check: Option check status-NewWork
0m 04.35s: Burn engine: start init.
0m 05.61s: Profile Manager :: End Load Profile
0m 07.10s: Burn engine: engine type-0.
0m 07.10s: Burn engine: writer count 0.
0m 07.11s: Burn engine: end init.
0m 08.97s: Init process: Init setting page successful.
0m 08.98s: QtLog Mode = false
0m 09.00s: Show ProductsInfo Dlg 2
0m 17.84s: Show UI Step 2
0m 18.69s: Show UI Step 3
0m 18.69s: Start show MainUI.
0m 18.69s: UI manager: switch to Copy mode.
0m 20.16s: allow_test : false
0m 20.16s: fab_app_path : C:/Program Files (x86)/DVDFab 9/
0m 20.16s: fab_app_name : DVDFab.exe
0m 20.17s: fab_client_type : 2
0m 20.17s: product_name : DVDFab
0m 20.17s: test_url : http://www.dvdfab.cn
0m 20.17s: down_url : http://www.dvdfab.cn/download.htm?ver=9
0m 20.17s: current_version_type : Official
0m 20.17s: update_temp_path : O:/Temp/updateTemp/
0m 20.17s: current_version : 9145
0m 20.17s: language_name : ENU
0m 20.17s: qm_file : C:/Program Files (x86)/DVDFab 9/QLanguage/FabQt_ENU.qm
0m 20.18s: allow_beta : false
0m 20.27s: Init process: init main ui successful.
0m 20.37s: Init process: show main ui successful.
0m 20.40s: DriveX msg: Init driveX E with I/O mode: 0
0m 20.41s: DriveX msg: Init driveX H with I/O mode: 0
0m 20.42s: opening drive E
0m 20.43s: opened i/o
0m 20.44s: DriveX msg: media open(false) failed in driveX E.
0m 20.45s: opening drive H
0m 20.45s: opened i/o
0m 20.46s: DriveX msg: media open(false) failed in driveX H.


and the fabcheck log:

17:22:45:124 info: main: The Fabcheck 1,0,3,4 - Fri May 16 18:22:45 2014

17:22:45:124 info: GetVideoCardInfoEx: Cards = 1, Enables = 1
17:22:45:139 info: GetVideoCardInfoEx: - AMD Radeon HD 7450
17:22:45:702 info: get_ati_filter_type: filter_type 7
17:22:45:702 info: IntelCPUInfo::IsIntelMediaSDKSupport: nProcessorSignature = 100f63
17:22:45:717 info: IntelCPUInfo::IsIntelMediaSDKSupport: strCPUBrand = AMD Turion(tm) II Neo N40L Dual-Core Processor
17:22:45:780 info: main: end


I don't have imgburn and I'm a bit lost concerning the "upper/lower filters" thing.

Thanks.

[signals]

DVDFab can't communicate with your optical drive(s) for some reason, see these log entries:

0m 07.10s: Burn engine: writer count 0.
and
0m 20.42s: opening drive E
0m 20.43s: opened i/o
0m 20.44s: DriveX msg: media open(false) failed in driveX E.
0m 20.45s: opening drive H
0m 20.45s: opened i/o
0m 20.46s: DriveX msg: media open(false) failed in driveX H

The most common cause of this is a conflict with other software you have recently installed or updated, especially if it uses or accesses optical drives. Unusual that VLC and earlier versions of DVDFab are working. One of the developers will have to look at this.

[BlackCat3000]

Ok Signals, thanks very much for looking into the logs for me. I think you are right about DVDFab 9 on the desktop not seeing the DVD drive properly. DVDFab 8QT on the desktop sees and opens the DVD "Turbo" literally in seconds but DVDFab 9 on the same machines fails, just as fast, with the "Please check if it's playable" error.

After another attempt at re-installing I have had success with my laptop but not with the desktop, which remains the same. What is very surprising, though, is just how long the laptop now spends doing its initial read (decryption?) of the DVD, while making noise as if the read head is flying backwards and forwards across the disk like a crazy thing, before it finally manages to become ready to copy the movie. I'm certain this is not a hardware or disk fault because DVDFab 8QT performs its initial read of the DVD in a few seconds.

Have DVDFab 9's latest releases become very slow to do this or "is it just me"?

Thanks again.

[glenns]

Try 9143 here:

http://www.dvdfab.cn/mlink/download.php?g=DVDFAB9_BETA

If this works then we know its 9145 you can always go back to the new version.I have had problems with 9145 that 9143 doesn't have though not the same as yours give it a try if you like.Also make sure your windows version has all the updates and your video card is up to date on drivers.

[ccrotty]

I'm having the same problems with version 9.1.4.5.

I installed the 9.1.4.3 beta version and it is able to at least read the contents of the disk.

[ccrotty]

Actually 9.1.4.3 failed after ~30min with a Error=102 failure

[BlackCat3000]

Thanks for the advice glenns (especially the bit about how to post logs).

I tried 9.1.4.3 Beta and got the same result ("Please check if it's playable") with DVD "Turbo" loaded, although I then got an additional message along the lines of "check the device is still connected" (!). It really does look as though DVDFab 9 doesn't like my DVD reader, which is a TSSTcorp CDDVDW SH-222BB ATA device.

On the same machine, and without doing anything but closing 9.1.4.3 Beta and then starting DVDFab 8Qt, I was able to load "Turbo" and DVDFab 8 was ready to copy it in seconds.

[signals]

In v9.1.4.5, try changing the I/O mode in Common Settings->Drives->Read from Auto to SPTI or ASPI.

[glenns]

ccrotty:Are you in the UK also? 102 is a read error normally we would ask you to check the disk for scratches and clean the disk and try again but I believe this is caused by something else try version 8 and see if that will work for you if not post your dvdfab internal log file.

[glenns]

Blackcat3000:
Can you try with a older dvd disk not a newer one with version 9 just to see if its copy protection on the UK disk.
Also when doing a full cleaning of fab did you do this if not try it.

Please uninstall old Fab with Fabs uninstaller (you find it where Fab is stored on your computer same folder), download newest free version of CCleaner found here http://www.filehippo.com/download_ccleaner/, run the registry cleaner with the option "old prefetch" checked in advanced options when the program is opened its on the left side then after its checked run the cleaner. (it's unchecked by default) Run the registry cleaner until nothing is found maybe 2 or 3 times if that's what it takes to show all clean.

Now download version 9145 from the forum or Fabs front page.
save it to your download folder, right click the installer and choose install as administrator.

[glenns]

The file cleaner in CC cleaner will have the old prefech file check box not the registry cleaner so do both.

CBR929:Might want to change your instructions to include the above.

[ccrotty]

So I completely uninstalled version 9 and installed the 9.1.4.3 (beta) version from scratch.

When I try to 'Full Disc' copy a blu-ray title, everything starts up ok, but 2 minutes in (after 135MB copied), nothing else copies. The 'Task Time Left' keeps increasing until it eventually zero's out and the MB/s transfer rate keeps dropping towards zero. I can let it sit for hours and not see any errors. If I look at the location it is copying the files, the directory size does not get any larger.
I have included the internal log for this action below.

Other tidbits of information:
1. If I preview the disc, it can play the whole movie.
2. If a try to rip the disc, and encode it in H.264 format (PS3), it will encode about 18 minutes of the movie and then say it is successfully finished. I made sure I selected the title that was over 2 hours long, and if I repeat it, it always stops encoding at exactly the same spot.

DVDFab 9.1.4.3 (2014/05/18  16:11:10)

 0m 00.06s: Init Public log : enabled.
 0m 00.06s: Init Private log : finish.
 0m 00.06s: App info: 2014-5-8
 0m 00.06s: App info: 9.1.4.3 9143 Beta
 0m 00.07s: Init CrashReportSettings : enabled.
 0m 00.07s: Init DVDInfo_Log : enabled.
 0m 00.07s: Init Qt_Log : disabled.
 0m 00.31s: Profile Manager :: Begin Load Profile 
 0m 00.31s: Qt Translator file load success 
 0m 00.32s: App info: client type 2.
 0m 00.33s: Fabplay load: preload successful.
 0m 00.38s: Fabplay load: Load successful.
 0m 00.38s: Init process: Transfer settings successful.
 0m 00.38s: info: fabcheck logpath= E:/Users/Chris/Documents/DVDFab9/Log/
 0m 00.41s: fab_check_gpu is running ...
 0m 00.59s: fab_check_gpu run successful 
 0m 00.59s: info: recommand= 8248, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 8
 0m 00.59s: GPU check: GPUAccelerate-12351
 0m 00.59s: GPU check: GPUAccelerate setting-8248, 8248
 0m 00.59s: GPU check: CUDA cap-1
 0m 00.59s: GPU check: Support coreavc decode-0
 0m 00.59s: GPU check: Lighting shrink status-1, 1
 0m 00.59s: GPU check: Graphics info 1: NVIDIA GeForce GTX 760 : 6.0 : 3.0
 0m 00.60s: Init process: Load config failed.
 0m 00.60s: Init process: Windows os type is 64bit System Windows 8.
 0m 00.60s: Init process: command line in is 
 0m 00.64s: Reg check: Parse string: ( 2:8260762964 )( 11:8260762964 )( 20:8260762964 )( 50:8260762964 )( 80:8260762964 )( 21:8260762964 )( 22:8260762964 )( 60:8260762964 )( 70:8260762964 )( 61:8260762964 )( 62:8260762964 )( OV:9145 )( BV:9143 )( S:fd816d2793fc1e6a21b250cf1d6175b6 )
 0m 00.64s: Reg check: Option check status-Local
 0m 00.64s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
 0m 00.64s: App info: language type ENU.
 0m 00.64s: Reg check: Start get sys number.
 0m 00.64s: Reg check: Serial number is: 00-ff-20-78-6a-fa:e0-3f-49-a3-4b-74
 0m 00.64s: Reg check: Connect type is: 0
 0m 00.64s: Init process: Init GPU settings successful.
 0m 00.75s: Init preview: Begin init preview play engine.
 0m 00.75s: Init preview: Begin init preview play engine(XBMC).
 0m 00.95s: Init preview: Init internal engine successful.
 0m 01.12s: Reg check: Times of connecting error is: 0
 0m 01.13s: Reg check: Parse string: ( S:35993af9ad1bc5c5a2526a879e6e2184
 0m 01.13s: Reg check: Option check status-NewWork
 0m 01.13s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
 0m 01.58s: Burn engine: start init.
 0m 01.77s: Profile Manager :: End Load Profile 
 0m 02.03s: Burn engine: engine type-0.
 0m 02.04s: Burn engine: writer count 2.
 0m 02.04s: Burn engine: 0- D:\ [PIONEER BD-RW   BDR-207D 1.21 (Scsi)].
 0m 02.04s: Burn engine: 1- G:\ [PIONEER BD-RW   BDR-207D 1.21 (Scsi)].
 0m 02.04s: Burn engine: end init.
 0m 02.53s: Init process: Init setting page successful.
 0m 02.54s: QtLog Mode = false 
 0m 02.54s: Show UI Step 2 
 0m 02.76s: Show UI Step 3 
 0m 02.76s: Start show MainUI.
 0m 02.76s: UI manager: switch to Converter mode.
 0m 03.27s: allow_test : false
 0m 03.27s: fab_app_path : C:/Program Files (x86)/DVDFab 9/
 0m 03.27s: fab_app_name : DVDFab.exe
 0m 03.27s: fab_client_type : 2
 0m 03.27s: product_name : DVDFab
 0m 03.27s: test_url : http://www.dvdfab.cn
 0m 03.27s: down_url : http://www.dvdfab.cn/download.htm?ver=9
 0m 03.27s: current_version_type : Beta
 0m 03.27s: update_temp_path : E:/Users/Chris/Documents/DVDFab9/Temp/updateTemp/
 0m 03.27s: current_version : 9143
 0m 03.27s: language_name : ENU
 0m 03.27s: qm_file : C:/Program Files (x86)/DVDFab 9/QLanguage/FabQt_ENU.qm
 0m 03.27s: allow_beta : false
 0m 03.41s: Init process: init main ui successful.
 0m 03.48s: Init process: show main ui successful.
 0m 03.48s: DriveX msg: Init driveX D with I/O mode: 0
 0m 03.48s: DriveX msg: Init driveX F with I/O mode: 0
 0m 03.48s: DriveX msg: Init driveX G with I/O mode: 0
 0m 05.86s: opening drive D
 0m 05.90s: opened i/o
 0m 05.91s: opening drive F
 0m 05.91s: opened i/o
 0m 05.92s: opening drive G
 0m 05.95s: opened i/o
 0m 27.84s: DriveX msg: adding media in driveX G.
 0m 37.89s: opening drive G
 0m 39.00s: opened i/o
 0m 39.02s: got media type 15
 0m 39.23s: got max lba 24438783
 0m 40.43s: got disc type 20
 0m 40.43s: type Blu-ray BDMV
 0m 40.43s: volume label PIRATES1
 0m 40.44s: DriveX msg: add media in driveX G.
 0m 40.44s: DriveX msg: send open media msg to thread for driveX G.
 0m 40.44s: Source manager: add source id 0.
 0m 40.44s: Source open status:DVD Yes, 2231-10-11
 0m 40.44s: Source open status:BD Yes, 2231-10-11
 0m 40.44s: internal path G:/BDMV/
 0m 40.46s: aacs 1 bd+ 0
 0m 41.89s: got bdmv
 0m 44.13s: movie name: PIRATES1
 0m 44.15s: got agid 0
 0m 44.23s: sent host cert chal
 0m 44.24s: got drive cert chal
 0m 44.24s: BEC 1
 0m 44.24s: DRIVE_VENDOR 0x0067
 0m 44.30s: got drive key
 0m 44.30s: got host key signature
 0m 44.30s: verified drive signature
 0m 44.30s: verified host signature
 0m 44.36s: sent host signature and key point
 0m 44.36s: got bus key
 0m 44.36s: got volume id
 0m 44.36s: got volume id mac
 0m 44.36s: volume id is correct
 0m 44.36s: got vid
 0m 44.52s: blu-ray 1596EE8FFB688FBA80F3844BF7AA2A216B4EDED8
 0m 45.23s: cert BEE=0x00 same
 0m 46.50s: D CC8B3CD8
 0m 46.50s: main playlist 00001.mpls
 0m 46.50s: selected region A
 0m 46.50s: got vuk
 0m 47.28s: got unit key 1
 0m 54.90s: got bdmv
 1m 02.84s: got extended bdinfo
 1m 02.84s: opened blu-ray
 1m 02.84s: Source manager: open successful.
 1m 03.02s: Work manager: create Converter work 0 with source 0 and uiinfo 0( title 1 ).
 1m 11.17s: ========WorkAttr::SetSource=======
 1m 11.17s: Source Video Size Original : 1920 x 801 
 1m 11.17s: Source Video Size Display : 1916 x 800 
 1m 11.17s: Source Video FPS : 24000 / 1001 
 1m 11.17s: Source Video Bitrate : 1200 
 1m 11.17s: Source Audio Bitrate : 0 
 1m 11.17s: Source Audio Channels : 6 
 1m 11.17s: Source Audio Volume : 100 
 1m 11.17s: Work Profile : Play Station 3(MP4) 
 2m 05.88s: UI manager: switch to Copy mode.
 2m 06.41s: Work manager: create BD fulldisc work 1 with source 0 and uiinfo 1.
 2m 28.51s: UILog:OnMsgToolbar_Start
 2m 28.51s: UILog:Msg Start : ready start
 2m 28.51s: UILog:Msg Start : start test run work
 2m 28.51s: UILog:right button to null, work falg = -1
 2m 28.52s: UILog:Msg Start : run work
 2m 28.52s: UILog:Run current Work.
 2m 28.62s: UILog:Begin work copy or converter.
 2m 35.34s: UILog:start running at thread.
 2m 35.34s: UILog:return flag at start running at thread ok.
 2m 35.35s: BD FullDisc watermark flag: 0
 2m 35.35s: UILog:MsgWork:WorkStatus_Start
 2m 35.35s: Blu-ray Copy: Full Disc
 2m 35.35s: Source: G:/BDMV/
 2m 35.35s: SourceSize: 43470 MB
 2m 35.35s: RemoveHDAudio: 0
 2m 35.35s: OutputSize: 46100 MB
 2m 35.35s: OtherSize (CLPI, JAR, etc.): 1553 MB
 2m 35.35s: OutputDisc: BDMV
 2m 35.35s: OutputTarget: BD50
 2m 35.35s: OutputVideo: 1080p/i
 2m 47.05s: Output group estimatedblock size
 2m 47.05s: video cannot be compressed
 2m 47.05s: video cannot be compressed
 2m 47.05s: video cannot be compressed
 2m 47.05s: video cannot be compressed
 2m 47.05s: video cannot be compressed
 2m 47.05s: video cannot be compressed
 2m 47.05s: video cannot be compressed
 2m 47.05s: video cannot be compressed
 2m 47.36s: info: enable bd copy(mode=1)
 2m 47.36s: info: streams(4113.1)
 2m 47.36s: info: blu-ray copy begin (unit[elem[atomic[00040.m2ts]]])
 2m 47.36s: info: processing source(00040.m2ts) 
 2m 47.91s: info: enable bd copy(mode=1)
 2m 47.91s: info: streams(4113.1)
 2m 47.91s: info: blu-ray copy begin (unit[elem[atomic[00031.m2ts]]])
 2m 47.91s: info: processing source(00031.m2ts) 
 2m 48.35s: info: enable bd copy(mode=1)
 2m 48.35s: info: streams(4113.1)
 2m 48.35s: info: blu-ray copy begin (unit[elem[atomic[00041.m2ts]]])
 2m 48.36s: info: processing source(00041.m2ts) 
 2m 48.80s: info: enable bd copy(mode=1)
 2m 48.81s: info: streams(4113.1,4352.1)
 2m 48.81s: info: blu-ray copy begin (unit[elem[atomic[00003.m2ts],atomic[00014.m2ts],atomic[00018.m2ts],atomic[00019.m2ts],atomic[00020.m2ts],atomic[00022.m2ts],atomic[00023.m2ts],atomic[00024.m2ts],atomic[00025.m2ts],atomic[00026.m2ts]]])
 2m 48.81s: info: processing source(00003.m2ts) 
 2m 49.52s: info: processing source(00014.m2ts)

[90312]

Try going into common settings and disabling the GPU(s). That GTX 760 might be using an unsupported CUDA version in the driver. Give it a try, nothing to lose.